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CX+EX Enthusiasts Masterclass
(click here for masterclass demo PDF)
For managers of customer experience and employee experience
Up-level your extended team
- Engage managers of all types in aligning to customers and employees.
- Permanently stop poor experiences.
- Free-up resources for high-growth opportunities.
- Embed customer-centricity and employee-centricity in how your business is run.
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“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
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Preview of video lesson Power Guides:

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Includes:
- CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX and EX practices to save your time and money, and to generate faster and stronger impressive gains.
- Customer Experience & Employee Experience Enthusiasts Certificate.
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Lynn is certified by California Commission on Teacher Credentialing (Business SSAT and CBEST). Across 15 years, she designed and taught several university certificate workshops, along with 24 semester courses in Advertising, Business, and Marketing at UC Berkeley Extension, UC Santa Cruz Extension, and Mission College, and San Jose State University.
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“I learned more about experience management in the last 90 minutes than I’ve learned in the past year.”
Who Should Attend: Any managers involved or interested in customer experience, employee experience, or partner experience in any B2B/B2C industry, nonprofit, or government agency worldwide. Examples: Finance, IT, HR, Product Management, Marketing Managers.
Difference: Enthusiasts masterclass is the same as CCXP masterclass, without the technical topics such as multivariate analysis, service quality, etc. Video lessons (Power Guides) are 5 minutes shorter, and quizzes are true-false instead of multiple-choice.
Access: Online self-paced videos and quizzes, immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. Live classes include all self-paced resources.
Duration: 3.5 hours video lessons (10 minutes per Power Guide x 4 Guides/module, x 5 modules in the masterclass), plus time for quizzes, and ongoing Forum interactions/events. Live classes are 90 minutes each.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Resources are typically online only, non-downloadable. Unlimited attendance for any future live class topics you’ve bought.
Certificate: Participant certificate.
Options: (a) See live classes schedule or (b) you can schedule at your convenience for 2+ people. (c) Solo live classes (for 1 person) can be scheduled at your convenience (we’re in US Mountain Standard Time Zone GMT -7). (d) Live remote class(es) for your own group $1K total per module. (e) In-person class(es) or workshops by quote (request via email: success@ clearaction.com). (f) Send questions to Success@ ClearAction.com or book a discovery call.
CX+EX Metrics
— ROI, lifetime value, churn, retention, market share, wallet share.
— NPS and other indexes.
— Benchmarking.
— Leading and lagging indicators.
CX+EX Insights
— >Voice of customer, employee, and partner methods.
— Moments of truth, end-to-end journey, scales, questions.
— Actionable reporting, stimulating action.
— Mapping: journey, empathy, service blueprint.
CX+EX Design
— Behavioral science.
— Design phases, tools, and success factors.
— Innovation and improvement success criteria.
CX+EX Culture
— Customer-aligned executives, employees, processes.
— Employee-centric and customer-centric management.
— Customer-centric engagement.
CX+EX Strategy
— Brand promise and experience strategy.
— Maturity tiers and roadmap.
— Governance: team, champions, council.
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“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
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Get started today
Market price:
Self-Paced 5 Topics $850 Today’s price $300
Self-Paced 1 Topic $170 Today’s price $60
Live Remote 1 Topic $500 Today’s price $110
Live Remote 5 Topics $1500 Today’s price $550
Private Group Live Remote 1 Topic $5000 Today’s price $1000
Private Group Live Remote 5 Topics $15000 Today’s price $5000
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
Level-set and up-level your extended team!
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“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
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