Experience Design
(click here for masterclass demo PDF)
for Experts, Enthusiasts, ECXO, and CCXP
How Design Drives Growth
- Qualitative research and behavioral science.
- Design phases, tools, and success factors.
- Innovation and improvement success criteria.
- Service delivery and recovery design and quality.
- Project, process, and risk management.
Universal to customer experience (CX) + employee experience (EX) + partner experience (PX).
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“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
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Preview of video lesson Power Guides:
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What You Get
- Visuals and personal examples to absorb key points fast.
- Video lessons (2-minute to 6-minute video clips and diagrams).
- Quizzes with a hint and correct answer explanation.
- Lifetime access (non-transferrable from you as original user).
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Includes bonus resources:
- CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Experience Leadership Diploma and digital badge
- Earned by replying to 3 scenarios for each of the 5 modules with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery as a readiness indicator.
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“Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course!”
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
Who Should Attend: Managers of customer experience, employee experience, or partner experience, at any managerial level, in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access: Online self-paced videos and quizzes, immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. Live classes include all self-paced resources.
Duration: 1 hour video lessons (4 Power Guides x 10 minutes each for Enthusiasts, or 15 minutes each for CCXP or ECXO, or 20 minutes each for Experts), plus time for quizzes, and ongoing Forum interactions/events. Live classes are 90 minutes each.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Resources are typically online only, non-downloadable. Unlimited attendance for any future live class topics you’ve bought.
Certificate: participant certificate for Enthusiasts only. Topic mastery scenarios for all 5 modules (metrics + insights + design + culture + strategy) are the basis for Experience Leadership Diploma for Experts, CCXP, or ECXO.
Options: (a) See live classes schedule or (b) you can schedule at your convenience for 2+ people. (c) Solo live classes (for 1 person) can be scheduled at your convenience (we’re in US Mountain Standard Time zone year-round, GMT -7, starting time available from 14:00 GMT onward to 02:00 GMT, with occasional exceptions, 7 a.m. to 7 p.m. MST). (d) Live remote class(es) for your own group $1K total per module. (e) In-person class(es) or workshops by quote (request via email: success@ clearaction.com). (f) Send questions to Success@ ClearAction.com or book a discovery call.
Choose from 4 versions
CX+EX+PX Experts: Seasoned executives or CX/EX certified, award winners and judges, keynoters, authors.
CX+EX Enthusiasts: Managers working with CX, EX, PX.
ECXO Maturity: Managers aiming for CX, PX, or EX maturity.
CCXP: certification exam candidates.
| Power Guide | Video Time | Quiz | Level |
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| Experts | 20 min. | Multiple-choice | Advanced |
| CCXP | 15 min. | Multiple-choice | Intermediate |
| ECXO | 15 min. | Multiple-choice | Intermediate |
| Enthusiasts | 10 min. | True-false | Manager |
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4 Power Guides in Design Module
— Design & Innovation
— Design Tools
— Service Design & Recovery
— Projects & Processes
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Market price:
Experts Design $350 Self-Paced or $575 Live.
Today’s price: $110 Self-Paced or $200 Live
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ECXO Design $275 Self-Paced or $525 Live.
Today’s price: $90 Self-Paced or $200 Live
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Enthusiasts Design $160 Self-Paced or $350 Live.
Today’s price: $60 Self-Paced or $110 Live
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CCXP Design $300 Self-Paced or $550 Live.
Today’s price: $95 Self-Paced or $200 Live
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Your pricing is lower than market price!
— ClearAction gives you immediate access to actionable, affordable, adept techniques to master CX job hurdles and multiply CX value.
— What may look like “training” at ClearAction is modernized user-friendly advanced e-consulting.
— Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
Level-set and up-level your extended team!
1) CCXP version:
— 100% up-to-date coverage of the 2025 CCXP exam.
— Advice to apply and succeed in the CCXP exam.
— CCXP peer discussions in complimentary CX Value Multipliers Forum.
First in the world in 2015 to receive CXPA’s stamp of approval (global Customer Experience Professionals Association).
CCXP Information Page for Internal Authorization (PDF)
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“Your course made the exam questions feel very approachable and intuitive.”
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“Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams. I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us.”
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Online video lessons + quizzes (Power Guides):
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Power Guides + any live 90-minute Design class(es) in the future:
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“I had really struggled with the material in the CX book of knowledge. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with my first attempt, by solely going through the course. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.”
2) Experts version:
Additional sophisticated content:
— Experience innovation
— Issue prevention
— Process maturity assessment
“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
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Online video lessons + quizzes (Power Guides):
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Power Guides + any live 90-minute Design class(es) in the future:
Experts Live + Self-Paced $200
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“Definitely a cornerstone. Fully recommended!!!”
3) Enthusiasts version:
— True-false quizzes (instead of multiple-choice)
— Skips technical content, e.g. service quality, project/risk mgt
“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
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Online video lessons + quizzes (Power Guides):
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Power Guides + any live 90-minute Design class(es) in the future:
Enthusiasts Live + Self-Paced $110
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“Your course was incredible! It’s a wealth of CX knowledge overall!”
4) ECXO Maturity version:
— Pro tips for CX & EX maturity
— Multiple-choice quizzes
“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
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Online video lessons + quizzes (Power Guides):
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Power Guides + any live 90-minute Design class(es) in the future:
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“This was such a helpful course, and I’m excited to use it!!”
“This course is certainly among the best CX content I’ve ever found. It unites concepts and application. It’s a CXM system connected with business results.”
⬇️ In “Cart Summary” section, click “Change Plan” in this form to select your preferred version.
⬆️ Click “Change Plan” (in “Cart Summary” above) to select your preferred version.
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“Your course has proven to be the most effective and efficient approach, eliminating any confusion that other resources may have introduced.”
