For every experience manager: customer/employee/partner experience (5 modules + ROI Essentials bonus module)
Module 1 | Automatic Experience Excellence for Customers, Partners, & Employees | |
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Unit 1 | ROI Essentials for Enthusiasts of CX & EX | |
Unit 2 | Metrics & Analytics for Automatic Experience Excellence | |
Unit 3 | Improvement & Design for Automatic Experience Excellence | |
Unit 4 | Culture & Accountability for Automatic Experience Excellence | |
Unit 5 | VoX & Intelligence for Automatic Experience Excellence | |
Unit 6 | Strategy for Automatic Experience Excellence |