From CXPA’s website:
“The CCXP [CXPA.org] does not offer any study materials or resources for exam preparation. Generally, any certification program that offers the education that prepares you for the exam is considered a certificate and not a certification.” The CCXP is a certification.
While any CX book, article, podcast, webcast, quiz, and peer group discussion may help toward your exam readiness, they are not comprehensive nor specific to the CCXP exam itself.
ClearAction’s Power Guides include all relevant information from the Book of Knowledge and CXPA. With ClearAction, you get visual aids and narration that speeds up your absorption.
This is how ClearAction’s 100% CCXP Exam Preparation saves you tremendous money, energy, stress, and time. It was first in the world in 2015 to receive CXPA’s stamp of approval.
Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us.
Bruce Liu, CCXP, Blue Cross Insurance HK
CCXP success requires a higher level of thinking. Avoid retaking the exam by following the advice in this course.
“Your question bank is really precise and helpful.
Your entire content, and especially your metrics training, is so powerful and explained in an excellent way.” — Aneesh Kammath, CCXP, Merkle (India)
This 100-question exam is similar to the CCXP exam.
— Plus hints and correct answer reasons and a free power guide.
— Quickly see which topics you can skip.
— Shows you which Power Guides you need for success.
— OR get the full course $475 with 2 sample exams!
— You can apply upgrade credits for full course.
“Your course was incredible! It helped me get ready for the exam and it was a wealth of CX knowledge overall!” — Torrin Webb, CCXP, Nationwide (US)
This online course by Lynn Hunsaker was 1st in the world to receive CXPA’s approval. She engaged all roles and senior leaders companywide in CXM growth for many years. You gain this wisdom, too! Nothing else is needed to pass CXPA’s exam.
You get hundreds of quiz questions, advice for application and exam, succinct and comprehensive video lessons with rare pro tips. Money-back for full CCXP course if nothing’s new for you: 5-day limit.
8 power guides: VoC: Who + VoC: What + VoC: How + Qualitative Research + Behavioral Science + Analytics + Market Truths + CX Maps & Personas Note: This bundle is complete for improving your CCXP exam score in Customer Insights & Understanding per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.
Modules combine the topics above for a single video:
“This self-paced/live course enabled me to bring all my CX knowledge together and study at my own pace for the exam.” — Laurence Fox, CCXP, SHAPE Australia
8 power guides: Design & Innovation + Design Tools + Service Design & Recovery + Outer Loop + Behavioral Science + Qualitative Research + Change Management + Maps & Personas Note: This bundle is complete for improving your CCXP exam score in Design, Improvement & Implementation per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.
Modules combine the topics above for a single video:
8 power guides: Customer-Centricity + Customer-Centric Leadership + Customer-Centric Employees + Customer-Centric Engagement + Accountability + Influencing + Change Management + Governance Note: This bundle is complete for improving your CCXP exam score in Culture & Accountability per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.
Modules combine the topics above for a single video:
“Your course has proven to be the most effective and efficient approach,
eliminating any confusion that other resources may have introduced.”
— Moynul Hoque, Ericsson (USA)
8 power guides: CX Strategy + Governance + Strategic Planning + Strategic Analysis + Customer-Centricity + Customer-Centric Leadership + Influencing + Accountability Note: This bundle is complete for improving your CCXP exam score in Customer Experience Strategy per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.
Modules combine the topics above for a single video:
Notes:
1. You can get a credit for sample exam payment toward the self-paced or live course. Upgrade anytime by request to Success@ ClearAction.com.
2. Promo code is usually for transfer from a sample exam or power guide to a bundle or from CCXP masterclass to Experts masterclass.
3. Send requests to Success@ ClearAction.com or book a discovery call by clicking “Let’s Talk” at the top of this web page.
Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCare
Lynn Hunsaker is your instructor
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.- #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.- Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.- 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
– 1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
– Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then
I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services
Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
Certified Customer Experience Professional (CCXP) certification is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).
Wednesdays are public 90-minute live classes.
— New live classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.
Arrange in-person training at your location: send request to Success@ ClearAction.com.
If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.
Coaching: you can ask any questions before and/or after the exam up to 60 minutes. Schedule coaching via “Let’s Talk” button at top of this web page or bit.ly/meetLH.
US West
Ryan Abualsamh
TJ Adler
AJ Ajinwo
Vicki Amon-Higa
Corey Arthurholt
Sherrie Austin
Gary Batroff
Amy Bell
Myoung Blaauboer
Ellen Brady
Paul Broughton
Susan Brown
Steven Carleton
Eddie Christian
Lonna Coleman
Stephanie Crain
Braeden Daly
Venkata Dasari
Stephanie Davis
Shannon Denniston
Erin DeSilva
Davianne Florea
Aaron Fox
Lani Lorenz Fry
Maura Goicochea
Sharone Goldman
Amy Goodwin
Mandy Goodwin
Michael Gray
Amanda Grindel
Erin Hansman
Amanda Hanson
Sam Harami
Maryellen Heffner
Kay Lynn Hendrix
Moynul Hoque
Giri Iyer
Mitchell Josh
Kim Kemmer
Sheila Knight-Fields
Kim Kosik
Brian Latham
Marla Lucas
Aubrey Macklin
Megan Marburger
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Belinda McCormack
Joseph Mitileri
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Jessica Noble
Rachael Perez
Robert Perez
Ryan Peterson
Mary Catherine Plunkett
Joe Powell
Terry Reynolds
Eric Rhoades
Bob Roark
Sarah Sang
Michelle Sawa
Vidhya Siriam
Marvin Siu
Melissa Skogan
Rodney Smith
Krutika Sogal
Nick Spence
Paul Stone
Matt Stuckey
Leigh Taylor
Steve Tennant
Alyce Traverso
Eric Ullman
Katie Wallace
John Wong
Ellie Wu
Maggie Young
Errol Youngborg
Heather Younger
Chris Zepeda
US East
Ralf Achtelstetter
Jennifer Alcarez
Rhonda Allen
Sanjay Asthana
Wai Au
Risa Baltes
Michael Bartlett
Tracy Bernstein
Van Bevins
Millicent Blalock
Patrice Blum
Barbara Blume Ensign
Sonya Boone
Jodi Bradley
Alan Brooks
Beckie Brooks
Somesh Chablani
Abhitabh Chandra
Alison Circle
Elyse Claxton
Darby Coe
Mary Rose Coleman
Ram Dasari
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Gene De Libero
Kim Dixon
Michelle Ebbs
Fernando Egea
Chris Ewing
Katelyn Fisher
Lisa Flynn
Tanya Fowler
Ann Gougebas
Michael Hadden
Anne Hampton
Lisa Haskins
Jeffrey Heath
Terri Helus
Frank Hone
Rob Howell
Cecilia James
Wanda Jett
Carolyn Jeskey
Louise Johnson
Mark Johnson
Mark Johnson
Suzanne Kinney
Jim Kitterman
Carolyn Klinger
Tracy Kuchar
Jason Kuperschmid
Scott Kyles
Craig Lieneck
Emily McCandless
Matt Macon
Rick Malsch
Sheila March
Sandra Mathis
Ryan McKeever
Katie McNamara
MaryAnn Monroe
Aaron Mosby
Ron Mozalewski
Kyle Murphy
Lisa Musante
Logan Nasr
Shawn Noble
Roberta O’Keith
Daniel Olsen
Nikki Pampalone
Liliana Petrova
Kristen Rice
Amanda Riffkin
Eileen Rimeikis
Gabby Roberts
Angeleen Rohda
Jonathan Ruchman
Natalie Schneider
Sara Schumann
Margie Sfeir
Maulin Shah
David Shaw
Diane Simmons
Mark Smith
Bill Stavros
Tim Steinmetz
Ron Taylor
Mario Toussaint
Bob Trent
Abby van de Bogert
Nancy Vega
Laura Vigliotta
Torrin Webb
Lizzie Welles
Carrie Weston
Cassie Wilcox
Jennifer Wright
Kristina Zeitvogel
The CCXP exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)
CXPA.org and ClearAction.com are independent. — ClearAction provides CCXP training.
— Separately, CXPA runs the CCXP exam and certificate.
There are 100 multiple-choice CCXP questions.
— 1 correct answer and 3 incorrect options.
— The score required to pass the examination is 80%.
You have 3 hours to complete the CCXP exam. Typically, 2 hours is sufficient.
— Choose remote online or in-person online testing.
— In-person testing sites are located in most large cities.
— No notations, electronic devices, or calculators are allowed during the exam.
Exam candidates must complete an exam application form.
— To minimize retaking the exam.
— Describe your experience in the 5 CCXP competencies.
— Allow a couple weeks for approval by the member volunteer committee.
— You must select an exam date within 6 months of approval date.
These are CXPA’s fees (USD) via CXPA.org:
— $495 CXPA member price for CCXP exam.
— $645 non-member price for CCXP exam.
— $720 one-year CXPA membership plus CCXP exam.
— Separate annual CXPA membership fee is $225.
Top reasons for retaking the exam:
— Did not follow the advice of a master CCXP trainer.
— Did not read the multiple choice questions carefully.
You may retake the CCXP exam up to 3 times within your 6-month exam eligibility period.
— The exam retake fee is $198 for CXPA members and $348 for non-members.
— After 3 attempts it is required to begin the process again, including paying the combined fee for CCXP certification application and exam in effect at the time of reapplication.
You will save tremendous time and costs through ClearAction’s CCXP Exam Masterclass.
“Your course helped me immensely in my preparation process; particularly loved your practical insights.” — Vidhya Shanmugharaj, CCXP, Merkle (India)
From CXPA’s website:
Bruce Liu, CCXP, Blue Cross Insurance HK
This online course by Lynn Hunsaker was 1st in the world to receive CXPA’s approval. She engaged all roles and senior leaders companywide in CXM growth for many years. You gain this wisdom, too! Nothing else is needed to pass CXPA’s exam.
Jenna Harwood-Pepers, CCXP, PointClickCare
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services
