Excel in your CCXP exam

CCXP training for your Certified Customer Experience Professional exam success

CCXP Power Guides are video lessons loaded with pro tips, multiple-choice quizzes, and examples/templates links.

Save many hours by starting here. 100% up-to-date. NO other resources needed to pass CXPA’s exam.


CCXP Training is Independent of CXPA.orgFrom CXPA’s website:
The CCXP [CXPA.org] does not offer any study materials or resources for exam preparation. Generally, any certification program that offers the education that prepares you for the exam is considered a certificate and not a certification.” The CCXP is a certification.

While any CX book, article, podcast, webcast, quiz, and peer group discussion may help toward your exam readiness, they are not comprehensive nor specific to the CCXP exam itself.

ClearAction’s Power Guides include all relevant information from the Book of Knowledge and CXPA. With ClearAction, you get visual aids and narration that speeds up your absorption.

This is how ClearAction’s 100% CCXP Exam Preparation saves you tremendous money, energy, stress, and time. It was first in the world in 2015 to receive CXPA’s stamp of approval.

Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us.
Bruce LiuBruce Liu, CCXP, Blue Cross Insurance HK

CCXP success requires a higher level of thinking. Avoid retaking the exam by following the advice in this course.

Power Guides

15-Minute power guides — click button to add to checkout cart

What is the hierarchy of ROI, LTV, SOM, etc. equations?
Why? Avoid the worst uses for each metric’s limitations.

How can we discover patterns to inspire better practices?
Why? Data informs, but patterns inspire managers’ wise actions.

How can we accurately report what happens in the market?
Why? Inaccuracies ruin the data’s value and your credibility.

What are best practices for CX bonus compensation?
Why? Ensure strategic advantages and indispensable value.

Bundles cover the CCXP Handbook competency in full:

4 power guides: ROI + Analytics + Market Truths + CX Bonuses

Modules combine the topics above for a single video:

Metrics, Measurement & ROI
Self-paced standalone module that matches the live class.

Full course covers everything from the CCXP Handbook.
Live course includes all self-paced resources plus 5 live 90-minute classes.

“I am so thankful for your support during my CCXP journey!”
— Raneem Al Deejain, CCXP, My Clinic KSA (Saudi Arabia)

15-Minute power guides — click button to add to checkout cart

How can we discover and influence customers’ decision-making?
Why? Proactively guide customers’ thinking and actions.

How can we accurately discover customers’ expectations?
Why? If you haven’t researched their expectations, you’re flying blind.

What are best practices for including research respondents and recipients?
Why? Solid CX ROI requires statistical quotas and internal action.

How can we ensure research questions accurately capture our customers’ world?
Why? Use almost-free VoC to avoid non-valid data.

How can we maximize VOC engagement internally and externally?
Why? Without strategic engagement, you’re in analysis paralysis.

Bundles cover the CCXP Handbook competency in full:

8 power guides: VoC: Who + VoC: What + VoC: How + Qualitative Research + Behavioral Science + Analytics + Market Truths + CX Maps & Personas
Note: This bundle is complete for improving your CCXP exam score in Customer Insights & Understanding per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.

Modules combine the topics above for a single video:

Customer Insights & Understanding
Self-paced standalone module that matches the live class.

Full course covers everything from the CCXP Handbook.
Live course includes all self-paced resources plus 5 live 90-minute classes.

“This self-paced/live course enabled me to bring all my CX knowledge together and study at my own pace for the exam.”
— Laurence Fox, CCXP, SHAPE Australia

15-Minute power guides — click button to add to checkout cart

What are success factors for human-centered design and innovation?
Why? Everything has greater gains when it’s in-tune with customers.

How can we increase creativity for highly effective CX design?
Why? Unlock creative thinking of everyone for more value.

What are success factors for designing service delivery and service recovery?
Why? Setup everyone to achieve customers’ view of right the first time.

What are best ways to map empathy, touchpoints, journeys, and processes?
Why? Avoid pitfalls for accuracy, actionability, and value generation.

What are success factors for managing projects and risks?
Why? Continuity and completion are prerequisites to ROI.

Bundles cover the CCXP Handbook competency in full:

8 power guides: Design & Innovation + Design Tools + Service Design & Recovery + Outer Loop + Behavioral Science + Qualitative Research + Change Management + Maps & Personas
Note: This bundle is complete for improving your CCXP exam score in Design, Improvement & Implementation per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.

Modules combine the topics above for a single video:

Design, Implementation, & Innovation
Self-paced standalone module that matches the live class.

Full course covers everything from the CCXP Handbook.
Live course includes all self-paced resources plus 5 live 90-minute classes.

“What I like most is the hints in the quiz to help you understand the perspective.”
— Bruce Liu, CCXP, Blue Cross Insurance Hong Kong

15-Minute power guides — click button to add to checkout cart

How can we influence buy-in, engagement, and collaboration?
Why? It makes CX a joy and your CX team indispensable.

What are best practices for influencing cross-organizational change?
Why? CX value is created or limited by non-customer-facing roles.

How can we drive company-wide customer-centricity?
Why? You have the power to do this with customer insights.

How can we guide senior leaders’ customer-centric management?
Why? Leaders’ actions amplify or undermine customer value.

How can we increase employees’ customer-centricity?
Why? What employees do, in total, is what customers experience.

What are best practices for customer-centric engagement internally and externally?
Why? Consistency builds trust and lifetime value.

How can we minimize poor behavior and maximize follow-through?
Why? ROI depends on before-and-after improvements made.

Bundles cover the CCXP Handbook competency in full:

8 power guides: Customer-Centricity + Customer-Centric Leadership + Customer-Centric Employees + Customer-Centric Engagement + Accountability + Influencing + Change Management + Governance
Note: This bundle is complete for improving your CCXP exam score in Culture & Accountability per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.

Modules combine the topics above for a single video:

Culture & Accountability
Self-paced standalone module that matches the live class.

Full course covers everything from the CCXP Handbook.
Live course includes all self-paced resources plus 5 live 90-minute classes.

“Your course has proven to be the most effective and efficient approach,
eliminating any confusion that other resources may have introduced.”

— Moynul Hoque, Ericsson (USA)

15-Minute power guides — click button to add to checkout cart

What are best practices for CX roles and councils?
Why? Get out of the weeds to make life better for everyone.

How can we ensure effective CX differentiation?
Why? Superior performance wins market share.

What are success factors for strategic planning?
Why? Shift CXM from tactics to corporate strategic advantages.

What are best practices for creating CX strategy and maturity?
Why? Embed customer-alignment into your firm’s DNA.

Bundles cover the CCXP Handbook competency in full:

8 power guides: CX Strategy + Governance + Strategic Planning + Strategic Analysis + Customer-Centricity + Customer-Centric Leadership + Influencing + Accountability
Note: This bundle is complete for improving your CCXP exam score in Customer Experience Strategy per the skills listed in the CCXP Handbook, which duplicates certain topics in more than 1 competency.

Modules combine the topics above for a single video:

Customer Experience Strategy
Self-paced standalone module that matches the live class.

“Thank you, ClearAction. It was a great course. I appreciate all your support. Wonderful material and great trainer.”
Suhaib Jaber, PWC (Jordan)

Standalone CCXP topics — click button to add to checkout cart

Metrics, Measurement & ROI
Customer Insights & Understanding
Design, Implementation, & Innovation
Culture & Accountability
Customer Experience Strategy

Notes:
1. You can get a credit for sample exam payment toward the self-paced or live course. Upgrade anytime by request to Success@ ClearAction.com.
2. Promo code is usually for transfer from a sample exam or power guide to a bundle or from CCXP masterclass to Experts masterclass.
3. Send requests to Success@ ClearAction.com or book a discovery call by clicking “Let’s Talk” at the top of this web page.

Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare
I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise JohnsonLouise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services

Customer Experience Excellence Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.

CCXP Topic Mastery Certificate

Certified Customer Experience Professional (CCXP) certification is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).

CCXP Certificate

CCXP Training

When are Live Classes?

Wednesdays are public 90-minute live classes.
— New live classes can be arranged for 2+ participants. Send request to Success@ ClearAction.com.

Arrange in-person training at your location: send request to Success@ ClearAction.com.

If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.

Coaching: you can ask any questions before and/or after the exam up to 60 minutes. Schedule coaching via “Let’s Talk” button at top of this web page or bit.ly/meetLH.

Who has passed the CCXP exam?

Partial list of CCXPs who benefited from ClearAction training:
(3-column table)

US West
Ryan Abualsamh
TJ Adler
AJ Ajinwo
Vicki Amon-Higa
Corey Arthurholt
Sherrie Austin
Gary Batroff
Amy Bell
Myoung Blaauboer
Ellen Brady
Paul Broughton
Susan Brown
Steven Carleton
Eddie Christian
Lonna Coleman
Stephanie Crain
Braeden Daly
Venkata Dasari
Stephanie Davis
Shannon Denniston
Erin DeSilva
Davianne Florea
Aaron Fox
Lani Lorenz Fry
Maura Goicochea
Sharone Goldman
Amy Goodwin
Mandy Goodwin
Michael Gray
Amanda Grindel
Erin Hansman
Amanda Hanson
Sam Harami
Maryellen Heffner
Kay Lynn Hendrix
Moynul Hoque
Giri Iyer
Mitchell Josh
Kim Kemmer
Sheila Knight-Fields
Kim Kosik
Brian Latham
Marla Lucas
Aubrey Macklin
Megan Marburger
Rachael McBrearty
Belinda McCormack
Joseph Mitileri
Annette Morgan
Jessica Noble
Rachael Perez
Robert Perez
Ryan Peterson
Mary Catherine Plunkett
Joe Powell
Terry Reynolds
Eric Rhoades
Bob Roark
Sarah Sang
Michelle Sawa
Vidhya Siriam
Marvin Siu
Melissa Skogan
Rodney Smith
Krutika Sogal
Nick Spence
Paul Stone
Matt Stuckey
Leigh Taylor
Steve Tennant
Alyce Traverso
Eric Ullman
Katie Wallace
John Wong
Ellie Wu
Maggie Young
Errol Youngborg
Heather Younger
Chris Zepeda

US East
Ralf Achtelstetter
Jennifer Alcarez
Rhonda Allen
Sanjay Asthana
Wai Au
Risa Baltes
Michael Bartlett
Tracy Bernstein
Van Bevins
Millicent Blalock
Patrice Blum
Barbara Blume Ensign
Sonya Boone
Jodi Bradley
Alan Brooks
Beckie Brooks
Somesh Chablani
Abhitabh Chandra
Alison Circle
Elyse Claxton
Darby Coe
Mary Rose Coleman
Ram Dasari
Stephanie Davis
Gene De Libero
Kim Dixon
Michelle Ebbs
Fernando Egea
Chris Ewing
Katelyn Fisher
Lisa Flynn
Tanya Fowler
Ann Gougebas
Michael Hadden
Anne Hampton
Lisa Haskins
Jeffrey Heath
Terri Helus
Frank Hone
Rob Howell
Cecilia James
Wanda Jett
Carolyn Jeskey
Louise Johnson
Mark Johnson
Mark Johnson
Suzanne Kinney
Jim Kitterman
Carolyn Klinger
Tracy Kuchar
Jason Kuperschmid
Scott Kyles
Craig Lieneck
Emily McCandless
Matt Macon
Rick Malsch
Sheila March
Sandra Mathis
Ryan McKeever
Katie McNamara
MaryAnn Monroe
Aaron Mosby
Ron Mozalewski
Kyle Murphy
Lisa Musante
Logan Nasr
Shawn Noble
Roberta O’Keith
Daniel Olsen
Nikki Pampalone
Liliana Petrova
Kristen Rice
Amanda Riffkin
Eileen Rimeikis
Gabby Roberts
Angeleen Rohda
Jonathan Ruchman
Natalie Schneider
Sara Schumann
Margie Sfeir
Maulin Shah
David Shaw
Diane Simmons
Mark Smith
Bill Stavros
Tim Steinmetz
Ron Taylor
Mario Toussaint
Bob Trent
Abby van de Bogert
Nancy Vega
Laura Vigliotta
Torrin Webb
Lizzie Welles
Carrie Weston
Cassie Wilcox
Jennifer Wright
Kristina Zeitvogel

Canada
Kari Baker
Krista Breckman
Kevin Carruthers
Andrew Esemezie
Sophia Frey
Jenna Harwood-Pepers
Ruth John
Dennis Lemon
Jennifer MacDonald
Nancy Ortenberg
Sandra Pacitti
Michael Poulin
Aviva Shiff
Shawn Silzer
Bibi Sofowote
Simone Wilson
Julianna Zaremba

EMEA
Muhammad Adeel
Imranuddin Ahmed
Raneem Al Delaijan
Mohammed Albadr
Darryl Alexander
Kamil Ali
Ghalia Alkhudair
Majed Alshammari
Muneera AlSunaid
Paola Annis
Shatha Balto
Ehsan Bin-Abdullah
Moronke Bamgbala
Daniel Bogaards
Vicky Brookes
Vukasin Bursac
Horacio Calvo
Shirley Campbell
Florin Caras
Cristina Carbone
Piotr Chodakowski
Marcello Ciozzani
Gabriela Ciupitu
Toby Courtney-Thomas
Veronika Dittes
Ma’en El-Baz
Abdallah Elbadawy
Graham Fagan
Sabrina Haddach
Raphael Hergge
Izzat Husrieh
Jolian Ibrahim
Gustavo Imhof
Mahmoud Jallad
Oghenekevwe John-Olori
Valentin Kaelin
Clare Kavanagh
Marek Kempka
Diane Korir-Orora
Ivan Kovačić
Emma Ledwidge
Andrew Loach
Haneen Mahmoud
Katerina Mavrou
Rania Mehwi
Stephanie Menschel
Barbara Mercolini
Laura Metcalfe
Samir Mirzakhanov
Youssef Negm
Jean Ochse
Stephanie Ogulin-Weinlich
Rebecca Okoroji
Hani Omar
Nagarajan Rajasekaran
Attia Salim
Izeta Samardžić
Francesca Siboni
Ahmad Sidawi
Ima Somers
Agnes Sroka
Grace Tagwireyi
Erika Toth
Yasmin Van Den Hoven
Marios Vlachos
Remi Weber
Marleen Wedler
Rudi Whitaker
Silke Wiesel
Matthias Witt

Oceania/Asia
Parag Alurkar
Mohammad Firdhaus Baharom
Sonia Bhatia-Salmin
Lionel Bird
Lindsay Carapella
Surbhi Chadha
Laurence Fox
Zora Hoare
Jenny Hunter
Aneesh Kammath
Raju Kotagal
Carsten Ley
Andy McCutcheon
Sangeetha Murthy
Rod Netterfield
Ravindra Patwardhan
Magda Prada
Anita Siassios
Aurawan Sachaphornskul
Vidhya Shanmughara
Ian Stokol
Gaille Syquia
Bata Tumurbaatar

Caribbean & Latin America
Samantha Conyers
Meagan Jackson
Felipe Jurjevic
Elaine Mazzon
Sebastien Munar
Marcelo Riva
Tatiana Ramirez
Lynnette Veguilla Torres
Francisco Zapata


What is the CCXP exam?

The CCXP exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)

CXPA.org and ClearAction.com are independent.
— ClearAction provides CCXP training.
— Separately, CXPA runs the CCXP exam and certificate.

There are 100 multiple-choice CCXP questions.
— 1 correct answer and 3 incorrect options.
— The score required to pass the examination is 80%.

You have 3 hours to complete the CCXP exam. Typically, 2 hours is sufficient.
— Choose remote online or in-person online testing.
— In-person testing sites are located in most large cities.
— No notations, electronic devices, or calculators are allowed during the exam.

Exam candidates must complete an exam application form.
— To minimize retaking the exam.
— Describe your experience in the 5 CCXP competencies.
— Allow a couple weeks for approval by the member volunteer committee.
— You must select an exam date within 6 months of approval date.

These are CXPA’s fees (USD) via CXPA.org:
— $495 CXPA member price for CCXP exam.
— $645 non-member price for CCXP exam.
— $720 one-year CXPA membership plus CCXP exam.
— Separate annual CXPA membership fee is $225.

Top reasons for retaking the exam:
— Did not follow the advice of a master CCXP trainer.
— Did not read the multiple choice questions carefully.

You may retake the CCXP exam up to 3 times within your 6-month exam eligibility period.
The exam retake fee is $198 for CXPA members and $348 for non-members.
— After 3 attempts it is required to begin the process again, including paying the combined fee for CCXP certification application and exam in effect at the time of reapplication.

You will save tremendous time and costs through ClearAction’s CCXP Exam Masterclass.

“Your course helped me immensely in my preparation process; particularly loved your practical insights.”
— Vidhya Shanmugharaj, CCXP, Merkle (India)