Excel in your CCXP exam
CCXP training to make the exam easy for you — and super-charge your CX career
This is 100% complete prep for your Certified Customer Experience Professional (CCXP) credential.
In just 5 lessons, you will be able to:
- Identify leading indicators of financial growth
- Stop costly issues and design superior experiences
- Influence customer-centric accountability companywide
- Use insights to stimulate collaboration and differentiation
- Lead strategy and governance to outpace your industry
100% up-to-date with CXPA requirements
Self-paced training with advanced advice
Optional live sessions at no extra charge
Risk-free! You can start with 1 topic to see if there’s anything new for you within 7 days: if not, get a refund, or if yes, get a credit toward all 5 topics!
Option: 2-day in-person CCXP training with Lynn Hunsaker in Phoenix, Arizona, USA, on Thursday-Friday March 7-8.
Regular price is $1275. Buy the online ClearAction CCXP course first, and you can attend for just $400!
Start here, and you will get:
- CCXP application advice and exam advice, sample application, exam preview, and links for each CXPA step in your CCXP exam prep.
- 15% discount code for first-time CXPA membership (see specifics in CCXP Exam — Fees under More Information below).
- Non-transferrable lifetime license to video segments (25-35 minutes each) totaling about 1.25 hours per topic.
- 200 multiple-choice questions with clues and explanations.
- 75 more multiple-choice story questions in Who Wants to Be a Millionaire quiz game format.
- Personalized instructor feedback for 3 scenario questions per topic to earn your optional Experience Leadership Certificate.
- Integrated workbook for each topic with questions relating videos to your experiences + templates for applying key points in your work.
- Links to examples and templates for many concepts in each topic to deep-dive now or in the future.
- Request a Zoom link for a public 90-minute live session at no extra charge.
- Optional coaching.
- Optional private live sessions.
- Private live sessions at no extra charge can be arranged for 5+ participants.
No risk: try 1 topic with 7-day guarantee if nothing is new for you.
CCXPs at these companies learned from ClearAction’s CCXP course:
Skills you will master:
“I’ve been through 4 modules so far and your materials are really excellent!!! I love it.
What I like most is the additional support questions in the quiz to help you understand the perspective.
I just wish I would have used it before.”
— Bruce Liu, Cognizant (Hong Kong)
“This course is certainly among the best CX content I’ve ever found.
It unites concepts and application. It’s a CXM system connected with business results.
Thank you very much for your attention and interaction throughout the process.”
— Elaine Mazzon, PhoneTrack (Brazil)
“I am so thankful for your support and endless help during my CCXP journey!”
— Raneem Al Deejain, CCXP, My Clinic KSA (Saudi Arabia)
“The ClearAction course enabled me to bring all my CX knowledge together
and study at my own pace, so that I was ready to take the exam when I was ready.”
— Laurence Fox, CCXP, SHAPE Australia
This course is right for you if:
- Your time is valuable. This is faster than anything else.
- You want flexibility. It’s self-paced with no expiration, and you can arrange live sessions.
- You want instructor feedback. Responses in LinkedIn messaging and for every Topic Mastery submittal.
- You are interested in peers’ views. Join a live session and join the course Slack channel.
- You want complete exam preparation. Other options exclude skills listed above.
- Your career growth is top priority. You learn BETTER ways for all these skills.
- You want to be indispensable. You gain advanced wisdom for internal buy-in and massive gains.
“It was definitely a cornerstone for achieving the CCXP.
Fully recommended!!!”
— Tatiana Ramirez, CCXP, Instituto de Mercadeo Agropecuario (Panama)
“Thank you, Lynn, for the course and the guidance provided! Very helpful indeed!”
— Grace Loh, Cisco (Singapore)
“Thank you, ClearAction. It was a great course.
I appreciate all your support.
Wonderful material and great trainer.”
— Suhaib Jaber, PWC (Jordan)
“This was such a helpful course, and I’m excited to use it!!”
— Davianne Florea, CCXP, Christian Care Ministry (US)
“Thank you very much for the valuable information
and feedback on the Topic Mastery scenarios during the course!”
— Silke Wiesel, PhD, CCXP, Chiesi Group (Austria)
Get a lesson preview
Lynn Hunsaker is your instructor
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
– 1st in the world as CXPA-Recognized Training Provider (RTP) for online CCXP course in 2015.
– Passed the CCXP exam in first attempt in less than half the allowed time, with no study resources available then
More information
Group Learning
No extra charge for live sessions! Emphasis in live session may be customized to participants’ goals and questions.
Have a team of 5 or more? Arrange group self-paced or private 5-week live remote learning by clicking the link below (specify the quantity by clicking “Qty” or “Details”). Send email to Success at ClearAction.com with participant names and email addresses for their ClearAction portal passwords.
Are you an individual who wants to join others in a live 5-week series? Fill-in the form below to be notified when 5+ people request similar timing.
If you require an invoice or PO, contact us directly, but note that there is a surcharge for additional paperwork.
Who has passed the CCXP exam?
Partial list of CCXPs who benefited from ClearAction training:
(3-column table)
Can I earn a certificate?
Experience Leadership Topic Mastery certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by CXPA Recognized Training Provider, Lynn Hunsaker.
Certified Customer Experience Professional (CCXP) Certificate is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).
What is the CCXP exam?
You will save tremendous time and costs through ClearAction’s CCXP Exam e-Consulting.
Get started today!
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Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page. (Promo code is usually for transfer from 1 topic to 5 topics.) If you require an invoice, contact us via email to Success at ClearAction.com, but note that there is a surcharge for additional paperwork.
Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCare
I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce Liu, CCXP, Blue Cross Insurance HK
I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial ServicesClear Action: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!
