Stop costly gaps at the source

Get ready to teach CX Design lite to every group that never meets a customer.

CX Design Lite for internal policies, processes, and products is the starting point for low waste. This frees-up resources and creativity for high growth, and superior customer experience.

Live remote, 3 hours in up to 3 segments.
Universally applies to employee experience, partner experience, and both internal and external customer experience.

Right Things Right Certificate of ability to speak the language of various functional areas to guide them in human-centered design of their products, services, processes, and policies for external and internal customers.
$900

Your company, right from the start

Here’s what changes when every group starts with its customers:

Before
✗
Support cleans up after other groups
✗
Customers chase approvals and fixes
✗
Budget goes to bandages
✗
CX gets blamed for gaps it didn’t cause
After
✓
Each group designs for its customer
✓
Problems stop upstream
✓
Time and budget freed for growth
✓
The whole company thinks about CX
What you'll learn to do in 3 hours: show managers how customers see doing the right thing and doing things right

Right Things Right workshop agenda

✓
CX Design Lite: How to simplify CX Design for use in internal services, products, and processes.
✓
Non-Customer-Facing Needs: Guide to each functional area’s jargon, goals, and pressures.
✓
Right Things Right Use Cases: How to influence CX Design Lite for every role across your enterprise.
✓
Master the Facilitator Guide: You practice training CX Design Lite with Lynn’s coaching in real time.

Four steps to your workshop

No consultants needed, and no time away from work.

1
Pick the timing
Just you or your group. Any time from 14:00 GMT to 02:00 GMT = 7 am to 7 pm US Mountain time.
2
Build new skills
You learn the CX Design Lite techniques for your real situations. No pre-work needed.
3
Train groups
You use the templates to teach any groups in Lunch-n-Learns or staff meeting slots.
4
Lead in confidence
Roll-out right things right to all roles, and share your wins in the Forum.

“We saved millions in hours and money for our customers and ourselves by teaching every product line, account team, and functional area how to self-manage their ripple-effect on internal customers and external customers.”

Lynn Hunsaker: CX coaching expert

That was my job as Head of Corporate Quality and Customer Experience at Applied Materials. Every product team, account team and functional area improved 2 pebbles in customers’ shoes every year. My team didn’t fix the journeys. We helped every role do it.

I led company-wide CX alignment for 2 global manufacturing firms across 15 years, at Sonoco and Applied Materials. I’ve taught 24 semester courses at 4 universities, and I’m a Certified Customer Experience Professional and Certified Quality Manager.
— Lynn Hunsaker, Workshop Facilitator, ClearAction Continuum

“ClearAction is masterful in aligning stakeholders, both inside and outside the company. They see the “big picture” and how all the pieces create a successful effort for accountability and generating ROI.”

Marti Smith, Vice President of Marketing, Shoretel

Pick your group size

One payment per person. You schedule the live session when it suits you.

Best value
Trainer workshop, 3+ people

Bring your colleagues for deep practice and mastery.

✓
Live 3-hour interactive workshop, in 1 to 3 segments
✓
Master Right Things Right
✓
Facilitator certificate and Friends Access to CX Value Multipliers Forum
$300
per person
Book for 3 or more
Scheduled when it suits your group
Two of you
Everything above, for you and one colleague
$450
Book for 2
Just you
One-on-one, private workshop with my full attention
$900
Book for 1

You can exchange a resource or service if it hasn’t been accessed yet.
See our license and refund policy.
Want an in-person workshop? Send an email for a quote.

Questions

Here are short answers to what you might be wondering.

If yours isn’t here, email me.

Lynn Hunsaker, Coach
Lynn Hunsaker, Coach

Your workshop includes ongoing Friends Membership in the CX Value Multipliers Forum, so your progress continues through peer discussions.

I’m not a trainer. Can I really teach this to managers?
Yes. In the workshop you get done-for-you templates and a step-by-step facilitation guide. You don’t need a training background.
How long does it take to roll this out?
You choose your pace. Start with a Lunch-n-Learn, or an interactive slot in a group’s staff meeting, then take it to the next group.
Is this only for large enterprises?
No. Right Things Right fits any B2B, B2C, nonprofit or government organization, from 5-person companies to global firms.
What if a group resists?
The workshop shows you how to speak their language and get buy-in without top-down mandates.
Is there a fixed date?
No. You arrange it at a time that suits you or your group. For an in-person workshop, request a quote.
How long is the workshop?
The Right Things Right workshop is 3 hours. If you prefer, it can be split into 1-hour or 90-minute sessions. You schedule it between 14:00 and 02:00 GMT (7 am to 7 pm US Mountain Standard Time, all year), Saturdays included.
Can I get a refund?
You can exchange a resource or service only if it hasn’t been accessed yet. The details are on our license and refund policy page.

Make every group customer-centered

Succeed in every interaction — even the difficult ones.

Guide right things right $900