Experience Leadership Mastery Sessions (CCXP +) (APAC, EMEA, Americas)
Live sessions can be a mix of participants from all managerial levels. Self-paced resources expand from basics to intermediate to advanced levels. Customer Experience + Employee Experience + Partner Experience Excellence.
CX-Inspired Performance (APAC, EMEA, Americas)
Learn how to influence CX-inspired performance by every department companywide. This is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired performance, you cause a domino-effect for the other CX metrics. (4-week series of 90-minute template sessions)
Link CX Initiatives to Financials
How to pitch and prove CX value! Fill-in your templates (doc/xls) in this quick session for an action plan that's ready to use.
CX-Inspired Strategy (APAC, EMEA, Americas)
Learn how to influence CX-inspired strategy by every department companywide. This is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired strategy, you cause a domino-effect for the other CX metrics. (4-week series of 90-minute template sessions)
CX-Inspired Efficiencies (APAC, EMEA, Americas)
Learn how to influence CX-inspired efficiencies in every cost reduction, process improvement, policy change, restructuring, etc. This is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired efficiencies, you cause a domino-effect for the other CX metrics. (4-week series of 90-minute template sessions)
CX-Inspired Growth (APAC, EMEA, Americas)
Learn how to influence CX-inspired growth for every product upgrade and launch, new market and business model, alliance and merger. CX-inspired growth is 1 of 4 gold metrics for CX leaders. By facilitating CX-inspired growth, you cause a domino-effect for the other CX metrics.