Experience Metrics
for Experts, Enthusiasts, ECXO, and CCXP
How Metrics Tie to Financials
- ROI, lifetime value, churn, retention, market share, wallet share.
- NPS and other indexes.
- Statistical significance, validity, standard deviation.
- Benchmarking, predictive analytics, multivariate analysis.
- Leading and lagging indicators, and more.
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Preview of video lesson Power Guides:
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What You Get
- Visuals and personal examples to absorb key points fast.
- Video lessons (2-minute to 6-minute video clips and diagrams).
- Quizzes with a hint and correct answer explanation.
- Lifetime access (non-transferrable from you as original user).
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Includes bonus resources:
- Walk The Talk Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Customer Experience Excellence Certificate and digital badge
- Earned by replying to 3 scenarios for each of the 5 modules with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery as a readiness indicator.
“Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course!”
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
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Choose from 4 versions
- CX+EX+PX Experts: Seasoned executives or CX/EX certified, award winners and judges, keynoters, authors.
- CX+EX Enthusiasts: Managers working with CX, EX, PX.
- ECXO Maturity: Managers aiming for CX, PX, or EX maturity.
- CCXP: certification exam candidates.
| Power Guide | Video Time | Quiz | Level |
|---|---|---|---|
| Experts | 20 min. | Multiple-choice | Advanced |
| CCXP | 15 min. | Multiple-choice | Intermediate |
| ECXO | 15 min. | Multiple-choice | Intermediate |
| Enthusiasts | 10 min. | True-false | Manager |
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Market price:
Experts Metrics $350 Self-Paced or $575 Live
ECXO Metrics $275 Self-Paced or $525 Live
Enthusiasts Metrics $160 Self-Paced or $350 Live
CCXP Metrics $300 Self-Paced or $550 Live
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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1) CCXP version:
- 100% up-to-date coverage of the 2025 CCXP exam.
- Advice to apply and succeed in the CCXP exam.
- CCXP peer discussions in complimentary Walk The Talk Forum.
- First in the world in 2015 to receive CXPA’s stamp of approval (global Customer Experience Professionals Association).
- CCXP Information Page for Internal Authorization (PDF)
“Your course made the exam questions feel very approachable and intuitive.”
“Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams. I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us.”
“I had really struggled with the material in the CX book of knowledge and relating the content to the sample exams I came across. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with my first attempt, by solely going through the course prepared so meticulously by Lynn. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.”
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Online video lessons + quizzes (Power Guides):
CCXP Self-Paced $95. . . . . . . . . .
Power Guides + any live 90-minute Metrics class(es) in the future:
CCXP Live + Self-Paced $200
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2) Experts version:
- Additional sophisticated content:
- CX bonuses.
- Metrics silos.
- Financial ratios tied to CX metrics.
- 4 gold CX ROI metrics.
“Definitely a cornerstone. Fully recommended!!!”
“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
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Online video lessons + quizzes (Power Guides):
Experts Self-Paced $110. . . . . . . . . .
Power Guides + any live 90-minute Metrics class(es) in the future:
Experts Live + Self-Paced $200
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3) Enthusiasts version:
- True-false quizzes (instead of multiple-choice)
- Skips technical content, e.g. service quality, project/risk mgt
“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
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Online video lessons + quizzes (Power Guides):
Enthusiasts Self-Paced $60. . . . . . . . . .
Power Guides + any live 90-minute Metrics class(es) in the future:
Enthusiasts Live + Self-Paced $110
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4) ECXO Maturity version:
- Pro tips for CX & EX maturity
- Multiple-choice quizzes
“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
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Online video lessons + quizzes (Power Guides):
ECXO Self-Paced $90. . . . . . . . . .
Power Guides + any live 90-minute Metrics class(es) in the future:
ECXO Live + Self-Paced $200________________________________________________
“This course is certainly among the best CX content I’ve ever found. It unites concepts and application. It’s a CXM system connected with business results.”
⬇️ In “Cart Summary” section, click “Change Plan” in this form to select your preferred version. NOTE that the default USD $95 as shown here is for self-paced CCXP module.
Your enrollment is complete if you have already purchased this via a button above, or through the form below, and then you will receive a confirmation email.
⬆️ Click “Change Plan” (in “Cart Summary” above) to select your preferred version.
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“Your course has proven to be the most effective and efficient approach, eliminating any confusion that other resources may have introduced.”
“This was such a helpful course, and I’m excited to use it!!”
“Your course was incredible! It’s a wealth of CX knowledge overall!”
