Experience Strategy
for Experts, Enthusiasts, and CCXP
How to Integrate Corporate & Experience Strategy
- Strategic analysis and planning.
- Brand promise and experience strategy.
- Maturity tiers and roadmap.
- Governance: team, champions, council.
- Success factors and more.
Universal to customer experience (CX) + employee experience (EX) + partner experience (PX).
See full information at https://ClearAction.com/ccxp-info
. . . . . . . . . . . . . . . . . . . . . . .
“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
_______________________________
What You Get
- Visuals and personal examples to absorb key points fast.
- Video lessons (2-minute to 6-minute video clips and diagrams).
- Quizzes with a hint and correct answer explanation.
- Lifetime access (non-transferrable from you as original user).
. . . . . . . . . .
Includes bonus resources:
- CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Experience Leadership Diploma and digital badge
- Earned by replying to 3 scenarios for each of the 5 modules with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery as a readiness indicator.
“Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course!”
…………………………………………..
Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
⬇️ In “Cart Summary” section, click “Change Plan” in this form to select your preferred version.
⬆️ Click “Change Plan” (in “Cart Summary” above) to select your preferred version.
________________________________________________
“Your course has proven to be the most effective and efficient approach, eliminating any confusion that other resources may have introduced.”
