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Expertise for your entire team

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35 years preventing CX issues

Fireside Chat

Fireside Chat

Discussion, interview, or Q&A session with your for your team, company, partners, or customers for celebrations, offsites, development, clips for workshops, intranet, etc.
Why? Teach your group fast and turn around skeptics.

$550 – $600

45% Off

Let others know about these resources!

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, SONICXcorp

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

“At the end of this session, there is genuine excitement among our core people for driving service excellence standards.”

“I’m ecstatic that all our executives are clearly aligned for applying this in our various countries.”

“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”

1-hour live or recorded discussion or interview.

For celebrations, offsites, development, clips for workshops, intranet, etc.

For any size group.
Ask anything.
Lynn gives you on-the-spot feedback.
No pre-work or post-work.
Up to 60 minutes.

You can break-up the minutes to 1 or multiple session(s).

One-time chat or arrange a monthly chat.

Customized to your initiatives. Topics may include:

  • Customer Alignment Strategy boosts engagement gains.
  • Business outcomes = customer outcomes. CX = EX = $.
  • Avoid austerity by focus on root causes of customer issues.
  • Leading indicators predict what customers will soon experience.
  • 5 execution silos: assumptions, vision, goals, metrics, handoffs.
  • 4 universal keys to CX silos: execution silos + channels, data, etc.
  • CXM bonuses are best based on what you’re doing about insights.
  • CXM recognition is best based on prevention and teamwork.
  • Insights usage rate stops chronic issues for employees and customers.
  • Customer Support is a value center, not a cost center or profit center.
  • Or other hot topics.

All advice is universal to customer experience (CX), employee experience (EX), and partner experience (PX).

Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call (click “Let’s Talk” at the top of this web page).

Lynn HunsakerLynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.

— In Strategic Planning at Sonoco: VoC Manager.
— At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

  • #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
  • Published 3 e-handbooks on Kindle including Innovating Superior Customer Experience.
  • Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
  • 1st in the world to benchmark B2B CX practices globally (5 year study).
  • 1st in the world to benchmark marketing operations practices.
  • Past-President of Silicon Valley American Marketing Association; earned a Chapter Excellence Award.
  • Certified Practitioner of Myers-Briggs Type Indicator, CPI 260, Temperaments, Cognitive Dynamics, and Interaction Bridges.
  • Professional Certified Marketer, Certified Quality Manager, California Certified Teacher, Certified Customer Experience Professional.

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