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How Insights Inspire Greatness
- Voice of customer, employee, and partner methods.
- Segmentation and sampling strategy.
- Moments of truth, end-to-end journey, scales, questions.
- Actionable reporting, stimulating action.
- Mapping: journey, persona, empathy, service blueprint.
- Maturity tiers, inner and outer loop, and more.
(for full page view, click here)
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What You Get
- Visuals and personal examples to absorb key points fast.
- Video lessons (2-minute to 6-minute video clips and diagrams).
- Quizzes with a hint and correct answer explanation.
- Lifetime access (non-transferrable from you as original user).
Includes bonus resources:
- CX Value Multipliers Forum (Friends membership) to bring it to life in your company.
- Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional: Experience Leadership Diploma and digital badge
- Earned by replying to 3 scenarios for each of the 5 modules with 90% or higher scores.
- You get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery as a readiness indicator.
“Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course!”
“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
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What makes this special
Dozens of pro tips found nowhere else!
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
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CCXP Masterclass
- 100% up-to-date coverage of the 2025 CCXP exam.
- 100% coverage of CX Book of Knowledge relevant content with visual aids.
- Advice to apply and succeed in the CCXP exam.
- CCXP peer discussions in complimentary CX Value Multipliers Forum.
- First in the world in 2015 to receive CXPA’s stamp of approval (global Customer Experience Professionals Association).
- CCXP Information Page for Internal Authorization (PDF)
“Your course made the exam questions feel very approachable and intuitive.”
“Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams. I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us.”
“I had really struggled with the material in the CX book of knowledge. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with my first attempt, by solely going through the course. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.”
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Online video lessons + quizzes (Power Guides):
CCXP Self-Paced $95. . . . . . . . . .
Power Guides + any live 90-minute Insights class(es) in the future:
CCXP Live + Self-Paced $200
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“This course is certainly among the best CX content I’ve ever found. It unites concepts and application. It’s a CXM system connected with business results.”
⬇️ In “Cart Summary” section, click “Change Plan” in this form to select your preferred version. NOTE that the default USD $95 as shown here is for self-paced CCXP module.
AFRICA residents only may use code = africa for $650 special pricing for 5 live 90-minute classes + all self-paced resources.
⬆️ Click “Change Plan” (in “Cart Summary” above) to select your preferred version. NOTE that the default USD $95 as shown here is for self-paced CCXP module.
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“Your course has proven to be the most effective and efficient approach, eliminating any confusion that other resources introduced.”
“This was such a helpful course, and I’m excited to use it!!”
“Your course was incredible! It’s a wealth of CX knowledge overall!”
All 5 topics: Metrics ◇ Insights ◇ Design ◇ Culture ◇ Strategy.
Starts 19:30 EAT, 18:30 CAT/SAT, 17:30 WAT for 90 minutes = 9:30-11 a.m. Los Angeles.
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