C-Suite customer experience guide to growth
Elevate your C-Suite customer experience wisdom
For your CEO’s direct reports (2 levels), board members, and steering committee.
“It’s exciting to see such engagement among our key leaders to drive customer first philosophy and customer experience performance.”
Michelle Nwoga, Group Chief Experience Officer, UBAChoose from CX Leadership topics:
A) Outside-In Business Growth
- Superior growth, efficiency, strategies, and performance inspired by CX.
- CX metrics hierarchy for operational progress, financial ratios, prosperity.
- Positioning of VP-CX and VP-CS for sustained high-profit revenue growth.
B) Intentional Customer Experience
- Leading indicators of customer behaviors for accountability and rewards.
- Simplify operational focus to magnetically attract core-growth customers.
- Crack the glass ceiling of Forrester CX Index.
C) CX = EX = Investor Experience
- How to stop quiet quitting, shrinkflation, waste.
- Trust, partnering, interaction bridges.
- Internal customer experience.
2-hour session with interactive application exercises
Customized to your initiatives.
All advice is universal to customer experience (CX), employee experience (EX), and partner experience (PX).
Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call (click “Let’s Talk” at the top of this web page).
“At the end of this session, there is genuine excitement among our core people for driving service excellence standards.”
Michelle Nwoga, Group Chief Experience Officer, UBA
We’re grateful to groups from these brands as ClearAction customers:
Your C-Suite customer experience leadership shapes your culture
Discover how to rapidly improve post-pandemic priorities of trust, value, respect, and values.
Inspire customer-centered efficiencies, revenue expansion, and performance companywide.
In just 2 hours, your senior leaders will be able to:
- Guide CX, EX and PX for stronger financial growth
- Unify language, vision, and executive sponsorship
- Accelerate customer-centricity companywide
- Use CX+EX insights to stimulate collaboration and differentiation
- Connect customer experience strategy to outpace your industry
“I’m ecstatic that all our executives are clearly aligned for applying this in our various countries through this food for thought.”
Michelle Nwoga, Group Chief Experience Officer, UBAAbout your facilitator: Lynn Hunsaker
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.- #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.- 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
Save $50 per person by using the link below instead of traditional paperwork.
Click “Qty” or “Details” to specify the number of attendees: 5 minimum at $700 pp or 10 minimum at $500 pp.
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ClearAction: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!