C-Suite customer experience guide to growth

Elevate your C-Suite customer experience wisdom

For your CEO’s direct reports (2 levels), board members, and steering committee.

“It’s exciting to see such engagement among our key leaders to drive customer first philosophy and customer experience performance.”

“I’m ecstatic that all our executives are clearly aligned for applying this in our various countries through this food for thought.”

“At the end of this session, there is genuine excitement among our core people for driving service excellence standards.”

2-hour lite version of these CX Leadership topics:

C-Suite Customer Experience

A) CX-Inspired Growth

  1. Establish a customer lifetime value mindset.
  2. Champion customer insights for every growth endeavor.
  3. Ensure realistic expectations in customer acquisition.
  4. Emphasize lifetime value in customer engagement.

B) CX-Inspired Strategy

  1. Setup managers to start with customers’ view of SWOT.
  2. Make silo-smoothing top priority of your CX Council.
  3. Align customers’ end-to-end journey to your value proposition.
  4. Make intentional CX all managers’ North Star.

C) CX-Inspired Efficiency

CX Growth Metrics

  1. Champion CX insights to guide every efficiency effort.
  2. Stop root causes of prevalent issues to free-up budget.
  3. Prevent skimpflation, shrinkflation, and inflation.
  4. Facilitate urgency and accountability in acting on CX insight.

D) CX-Inspired Performance

  1. Infuse CX insights into every group’s handoff standards.
  2. Establish business context for every employee’s purpose.
  3. Connect customer outcomes to business outcomes.
  4. Embed CX criteria into reviews, rewards, etc.

 

2-hour session with interactive application exercises

Customized to your initiatives.

All advice is universal to customer experience (CX), employee experience (EX), and partner experience (PX).

Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call (click “Let’s Talk” at the top of this web page).

We’re grateful to groups from these brands as ClearAction customers:

Your C-Suite customer experience leadership shapes your culture

Discover how to rapidly improve post-pandemic priorities of trust, value, respect, and values.

Inspire customer-centered efficiencies, revenue expansion, and performance companywide.

In just 2 hours, your senior leaders will be able to:

  • Guide CX, EX and PX for stronger financial growth
  • Unify language, vision, and executive sponsorship
  • Accelerate customer-centricity companywide
  • Use CX+EX insights to stimulate collaboration and differentiation
  • Connect customer experience strategy to outpace your industry

Clear Action: engage everyone in walking the talk

This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.

In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.

It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!