Customer experience skills for all managers
Do your customer experience skills drive customer-aligned mindsets and actions?
CX+EX+PX Enthusiasts’ Masterclass
For customer experience (CX), employee experience (EX), and partner experience (PX).
Proving value? Internal engagement? Prioritization? Big wins + quick wins?
— Learn all this and how to influence customer-focused and employee-focused business.
— All managers can influence others through insights from customers and employees.
— Customer-focus is not separate: it’s HOW you approach metrics, design, culture, VoC, strategy.
— Power Guides are video lessons with pro tips and true-false quizzes.
“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
Bruce Liu, Cognizant
Start Here!
40-question customer experience skills pre-test:
— Includes hints and correct answer reasons and a free power guide.
— Quickly see which ClearAction $15 power guides you need.
— Power guides are 10 minutes + true-false, resource links, pro tips.
You can get a savings code to offset the pre-test for “All Power Guides”.
Power Guides
Notes:
1. Live 90-minute classes for 2+ participants via public schedule or send in-person or remote private class request to Success@ ClearAction.com.
2. You can get a credit for your pre-test payment toward the self-paced or live course. Upgrade anytime by request to Success@ ClearAction.com.
3. Discount code is usually for transfer from a power guide to a bundle or from Enthusiasts to CCXP to Experts masterclass.
4. If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.
Power guides are perfect for extended staff meetings, lunch-n-learns, contests, gifts, etc.
You control the pace and scope of skill-building for customer, partner, and employee experience managers and enthusiasts.
Customer experience skills certificate
“I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples.”
Customer experience skills instructor
Lynn Hunsaker led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.- #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.- 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
Experience Leadership Mastery for everyone
Live sessions can be a mix of participants from all 3 levels.
Live classes can mix Enthusiasts + CCXP + Experts.
ClearAction increased customer experience skills here:
Get started today!
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Notes:
1. Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page.
2. If you require an invoice, contact us directly, but note that there is a surcharge for additional paperwork.
ClearAction clearly, calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardClearAction: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!