Building Your Customer Experience Team
Customer experience team roles are a key component of success.
The primary job of a customer experience leader is to help every role in your company align their decisions and actions per customers’ perspectives.
High-impact teams build customer experience ownership within every function.
Setup your customer experience team for high performance.
Let us show you how.
CUSTOMER EXPERIENCE TEAM HUMOR
Here’s a light-hearted look at life as we’ve known it in customer experience management. Download our humorous interpretation of the Anatamony of a CX Team infographic.
Created by Lynn Hunsaker and Ingrid Lindberg
CUSTOMER EXPERIENCE TEAM SUCCESS
Here are some articles to guide you in building your customer experience team:
- Serious advice from Hunsaker and Lindberg on the Anatomy of a CX Team (MP3)
- How to Get In-Tune for Customer Experience Success
- Creating World-Class Customer Experience Teams
- Customer Experience Governance: Do This, Not That
- Chief Customer Officer as Change Agent
- Are You a Customer Experience Action Hero?
- 3 Types of Customer Experience Action Essential to ROI
- What are the 3 Cs of Customer Experience Management?
- Customer-Centric Employee Engagement
- Customer Experience Journey Mapping: Apply Insights Everywhere
- How to Make Customer Experience Strategy Integral to Corporate Strategy
- How to Increase Synergy in B2B Voice of the Customer
- Is Operations Involved in Customer Experience Management?
- Solving Complex Challenges through Customer Experience Management
Our formula for success leapfrogs the norms.
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CUSTOMER EXPERIENCE TEAM INFOGRAPHIC
Click to download the infographic:
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We’re here to help answer your questions. We’ve led customer experience transformation in complex organizations. Tell us about your specific situation.