https://clearaction.com/customer-experience-training/

Customer Experience Training

for CS, CX, EX & Marketing

Live online, self-paced, or live on-site

customer experience training

Experience leadership is a team sport

CCXP: CX certification classes

CCXP
  • Self-paced or live

  • 7.5 hours

  • 200+ CCXPs

  • En línea a su propio ritmo

  • Tema único o todos los tema
  • 200+ CCXPs

Bientôt un cours de français

Curso de português em breve

“Just to let you know — I’ve been through 4 modules so far and your materials are really excellent!!! I love it. What I really like the most is that there are additional support questions in the quiz that help you understand the perspective. I just wish I would have used it before. Thank you!”
Customer Experience Training for CCXP & Advanced Professionals

“The customer experience management field and role is exciting, dynamic and complex, requiring many skills and competencies. ClearAction puts expert knowledge to great use to make sure no important detail gets left behind. They share their years of experience in clear, concise, compelling and useful ways.” — Desirree Madison-Biggs, CCXP

Advanced courses for executives & experts

executive cx training
  • For executives and experts

  • CCXP Renewal Credits

  • For CEO’s direct reports and board members

  • Live class with online resources

“I left the class energized, buzzing with multiple ways to up-level our CX programs.”
— 
Peter Rush, Senior Director of Customer Experience, Medecision
“This course is an absolute must – especially as we face the challenges of the post-Covid, ‘New Now’.”
— Victoria Matthews, CCXP, SEMA4
“I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples.”
— Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

Customer experience training for everyone

  • For internal or external customer relationships

  • Self-paced or live

  • CCXP Renewal Credits

  • Holistic MO maturity

  • Self-paced or live

  • Taught at UC Santa Cruz Extension since 2012

  • Customized workshop

  • Live online or onsite

  • Train-the-trainer

  • For internal or external customer relationships

  • Self-paced

  • CCXP Renewal Credits

  • New Segmentation for New Times

  • AI Segmentation Speeds Growth

  • Drive Change by Influence

  • Toggle Across 3 Partnering Levels

  • Interaction Bridges

  • 4 Keys to Silos

  • 6 Trust Profiles

“The customer experience management field and role is exciting, dynamic and complex, requiring many skills and competencies. ClearAction puts expert knowledge to great use to make sure no important detail gets left behind. They share their years of experience in clear, concise, compelling and useful ways.” — Desirree Madison-Biggs, CCXP

All of our blog topics can be taught in coaching, training or application workshops.

Requests? Send a note to Success@ClearAction.com

Get real-time solutions 24×7 for your whole team

The Experience Value Exchange is your game-changing learning community

  • How to make CX, EX and PX a team sport in your company
  • On-the-go resources for every job level and learning style
  • Includes ClearAction’s classes and member contributions
  • Learn how to drive accountability → alignment → agility
    • Trust-building = Accountability:
      • Respecting Interdependencies + Consistency to Intentions
    • Silo-smoothing = Alignment:
      • Lifetime Value Mindset + Aligned Motivations
    • Nimbleness = Agility:
      • Enterprise-wide Use of Insights + Customer-centered Action
  • Grow your Marketing, CX, CS, EX & PX teams’ strategic impact
ENRICH YOUR TEAM
“ClearAction Value Exchange is a knowledge-building, knowledge-sharing, like-minded place to go. The most unique thing is the way it’s curated in a personalized way.” — SVP Learning Solutions
“My goal is to make sure managers who aren’t directly speaking to customers to realize the impact they have on customers. We’ve saved customers time and money, and grown our business.” — VP Sales & Client Relations
“This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. It’s a huge win for us.” — VP Marketing Operations

“ClearAction Value Exchange has best practices to earn the right to customers’ business and growing it by adding value.” — VP Sales & Client Relations

“I would definitely recommend the ClearAction Value Exchange because it is a treasure trove of tried-and-true practices.” — SVP Client Relations

“There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’” — VP Sales & Client Relations

“The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.” — Customer Engagement Manager
“This is a breakthrough to be able to do things in small bites, 5-40 minutes.” — VP Marketing Operations
“The Solve-Spaces are really a unique thing: it’s quick and asks you some pointed questions and then gives you suggestions for taking a solution back to your teams.” — Chief Customer Officer
“It gives you an opportunity to interact with other members. You know you’re talking to people just like you trying to solve similar problems, trying to give and gain as much as you are.” — SVP Learning Solutions
“It’s neat to be able to see just what’s tailored to me.” — Marketing Director
“In daily work it’s easy to stay in the same mindset. Solve-Spaces™ help me think about how I can think and communicate differently.” — Customer Experience Manager
customer experience leadership

Customer-centered cross-functional teamwork is the secret
to organic, sustainable profitability and revenue growth.

Experience Leadership Community