https://clearaction.com/downloads/customer-experience-team/

Customer Experience Team Skills

Close the gap in what’s promised vs. delivered

Customer Experience Team

Customer experience team learning community

Your ability to drive collaboration enterprise-wide becomes a reality through the Experience Value Exchange. It’s your daily source of experience leadership wisdom.

It’s for departments that own customer intelligence — marketing, customer experience, customer success, customer care, partner management, and employee experience. The future success of your firm and your customer experience team roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth and you can do much more.

Trusted by CX, CS, EX, and Marketing leaders from many companies such as:

Anaplan Value Exchange  Glint Value Exchange  NCR Value Exchange  Rubrik Value Exchange  Sage Value Exchange  SES Value Exchange  TE Connectivity Value Exchange

To drive customer-centered nimbleness, your extended customer experience team needs to know how to:
customer experience team collaboration

  1. Align motivations
  2. Foster mutual respect
  3. Drive commitments
  4. Facilitate company-wide use of customer insights
  5. Instill customer lifetime value mindsets
  6. Influence customer-centered actions

The Experience Value Exchange shows your customer experience team how to rethink your approach and influence cross-org collaboration that resolves and prevents thorny issues. This saves everyone money, time, reputation, turnover, and opportunities. This differentiates you, gives your brand magnetic attraction, and sustains revenue growth.

You can pop into the Exchange throughout your day or week to get answers to challenges and guidance in your decisions. 5-minute, 20-minute, and 40-minute resources make ongoing skill-building easy.
 
 

  • See your personally curated My Vault resources on your home page.

  • Create personalized solutions with Solve-SpaceTM interactive templates.
  • shape experts’ presentations to your needs in Webcast ConversationsTM.
  • Get resources prioritized for your circumstances and learning preferences, from new college grads to senior executives.
  • Compare take-aways with your extended customer experience team members.
  • Post your questions and advice in the peer-to-peer Q&A forum.
  • Share wisdom and resources with fellow members.
  • Access ClearAction’s courses, templates, handbooks, etc. at no extra charge.
  • Join community calls, hackathons, virtual conferences and roundtables.

I would definitely recommend the Experience Value Exchange because it is a treasure trove of tried-and-true practices. The Solve-Spaces are really a unique thing: it’s quick and asks you some pointed questions and then gives you suggestions for taking a solution back to your customer experience teams.

Senior Vice President of Client Relations

My goal is to make sure extended customer experience team managers who aren’t directly speaking to customers to realize the impact they have on customers. In the Experience Value Exchange there are best practices to earn the right to customers’ business and growing it by adding value. There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’. I’ve saved customers time and money, and grown our business.

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.

Customer Engagement Manager

This is a breakthrough to be able to do things in small bites, 5-40 minutes.

Mayer Becker, Vice President of Marketing Operations, SDL

It lets you learn in ways you learn best. This is handy to save or print my action plans in the Solve-SpacesTM.

Marketing Director

Lunch-n-learns and extended staff meetings let me compare my Solve-SpaceTM answers with my customer experience team colleagues and learn even more as a group.

Customer Experience Manager

This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. The Value Exchange is a huge win for us.

Vice President, Marketing Operations
 
Your team is as strong as its weakest link: enroll your whole team for ongoing skill-building. Group membership elevates your whole organization’s performance. Annual membership allows you to absorb, apply and reinforce new skills.

  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled

1 User
  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled

5 Users
  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled

10 Users
  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled

15 Users
  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled

25 Users

Frequently Asked Questions

Solve-SpacesTM are interactive templates to build capability on-the-go.
Solve-Space Trademarked & Copyright ClearAction Continuum

  • “Wisdom for this Step” helps you apply a new angle to your challenge.
  • In 20 minutes you customize a plan you can use right away!
  • Share — or exchange — your discoveries with your colleagues.
  • It’s the fastest path to shared vision and collective capability.

 
Solve-SpacesTM give you a new perspective and an immediate action plan. Do it yourself, walk through it in an extended staff meeting or a lunch-n-learn, or tackle a problem through it with peers in a conference room. You can compare your answers with peers, share your lessons learned, or show peers how it made a difference for you.

The Exchange will help your customer experience team drive customer value growth.

Request a demo! Call +1 408 687 9700 or send an email today.

Members can contribute anything about ease of work and ease of doing business. Members moderate events, present examples in community calls, post questions, and answer fellow members’ questions. Members share comments and likes, articles, videos, podcasts, infographics, templates, diagrams, and presentations.

Example Member Newsletter:
VALUE EXCHANGE NEWSLETTER
 
Earn badges in the Value Exchange as you specify how you’ll use each learning resource. These badges can be added to your email signature and social media profiles. They give you access to perks, too.
 


3-minute excerpt from talk show interview: “Marketing & CX Workforce of the Future”
 
Your customer experience team in marketing, CS, CX, and Ex can contribute questions, answers, conversations, and resources to the Experience Value Exchange. All content in the Value Exchange is for members’ internal use only. Privacy Policy
 
Membership Agreement
 
Visit your Exchange portal throughout your workday for smoother internal and external interactions.

Members can do many things on their own, or with other members, or with their own teams.

CUSTOMER EXPERIENCE TEAM USE OF THE EXCHANGE
 
Our themes of ease of work and ease of doing business make the Exchange most valuable as your extended customer experience team applies their skills together. This is essential for the today’s experience leadership.

For departments that own customer intelligence — marketing, customer experience, customer success, customer care — future success of your firm and your roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth.

In just a few minutes, you can learn a technique you can use the same day. Answers to your questions, tutorials, and inspiration are available in 5-minute, 20-minute, and 40-minute content. The Value Exchange is on-the-spot learning that doesn’t disrupt your work.

Your home page is tailored to you, to minimize your time searching. Your goals prioritize what you see.

Example short tutorial:


 
The Experience Value Exchange is like a mentor, giving your extended customer experience team 24×365 access to solutions for ease-of-doing-business and ease-of-work.
You can earn points toward badges to demonstrate your skill level in 6 business competencies:

 
The Experience Value Exchange improves your interactions with other departments, agencies and alliances: improving cooperation and follow-through, sustaining collaboration, influencing deeper and broader use of customer insights in decision-making, handoffs and purpose. These skills are vital to continuity, scalability and organizational nimbleness.

Questions about the Experience Value Exchange?

LET’S MEET
 

Group membership elevates your extended customer experience team’s performance. Annual membership allows you to absorb, apply and reinforce new skills.

Ask about volume discounts for your whole department by telephone at +1 408 687 9700 or email

Customer Experience Team Discounts

Ask about volume discounts for your whole department
by telephone at +1 408 687 9700 or email

 

 
Experience leadership shifts your strategy to company-wide adoption of insights and performance. It gets your customer experience team out of the weeds of remedial program management.
 
You’ll find that the Exchange is a fabulous resource for leapfrogging your competition in marketing alignment and agility, customer experience strategy, voice of the customer, adoption of customer experience responsibility in non-customer-facing roles, customer-centric culture, customer experience improvement and innovation, and managing leading indicators.
 
Future-proof your CX/CS/EX/Marketing teams with on-the-go, personally curated challenge-solving resources.
 

Questions about the Experience Value Exchange?

REQUEST INFO
 
The Experience Value Exchange is your quick-stop source of strategic-impact templates, guidance & peer-to-peer sharing for leadership of CS, CX, EX & Marketing.