Customer Experience Team Skills
Close the gap in what’s promised vs. delivered
Customer experience team learning community
Your ability to drive collaboration enterprise-wide becomes a reality through the Experience Value Exchange. It’s your daily source of experience leadership wisdom.
It’s for departments that own customer intelligence — marketing, customer experience, customer success, customer care, partner management, and employee experience. The future success of your firm and your customer experience team roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth and you can do much more.
Trusted by CX, CS, EX, and Marketing leaders from many companies such as:
To drive customer-centered nimbleness, your extended customer experience team needs to know how to:
- Align motivations
- Foster mutual respect
- Drive commitments
- Facilitate company-wide use of customer insights
- Instill customer lifetime value mindsets
- Influence customer-centered actions
The Experience Value Exchange shows your customer experience team how to rethink your approach and influence cross-org collaboration that resolves and prevents thorny issues. This saves everyone money, time, reputation, turnover, and opportunities. This differentiates you, gives your brand magnetic attraction, and sustains revenue growth.
You can pop into the Exchange throughout your day or week to get answers to challenges and guidance in your decisions. 5-minute, 20-minute, and 40-minute resources make ongoing skill-building easy.
See your personally curated My Vault resources on your home page.
- Create personalized solutions with Solve-SpaceTM interactive templates.
- shape experts’ presentations to your needs in Webcast ConversationsTM.
- Get resources prioritized for your circumstances and learning preferences, from new college grads to senior executives.
- Compare take-aways with your extended customer experience team members.
- Post your questions and advice in the peer-to-peer Q&A forum.
- Share wisdom and resources with fellow members.
- Access ClearAction’s courses, templates, handbooks, etc. at no extra charge.
- Join community calls, hackathons, virtual conferences and roundtables.
I would definitely recommend the Experience Value Exchange because it is a treasure trove of tried-and-true practices. The Solve-Spaces are really a unique thing: it’s quick and asks you some pointed questions and then gives you suggestions for taking a solution back to your customer experience teams.
My goal is to make sure extended customer experience team managers who aren’t directly speaking to customers to realize the impact they have on customers. In the Experience Value Exchange there are best practices to earn the right to customers’ business and growing it by adding value. There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’. I’ve saved customers time and money, and grown our business.
The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.
This is a breakthrough to be able to do things in small bites, 5-40 minutes.
It lets you learn in ways you learn best. This is handy to save or print my action plans in the Solve-SpacesTM.
Lunch-n-learns and extended staff meetings let me compare my Solve-SpaceTM answers with my customer experience team colleagues and learn even more as a group.
This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. The Value Exchange is a huge win for us.
Your team is as strong as its weakest link: enroll your whole team for ongoing skill-building. Group membership elevates your whole organization’s performance. Annual membership allows you to absorb, apply and reinforce new skills.
Frequently Asked Questions
- “Wisdom for this Step” helps you apply a new angle to your challenge.
- In 20 minutes you customize a plan you can use right away!
- Share — or exchange — your discoveries with your colleagues.
- It’s the fastest path to shared vision and collective capability.
Solve-SpacesTM give you a new perspective and an immediate action plan. Do it yourself, walk through it in an extended staff meeting or a lunch-n-learn, or tackle a problem through it with peers in a conference room. You can compare your answers with peers, share your lessons learned, or show peers how it made a difference for you.
The Exchange will help your customer experience team drive customer value growth.
Request a demo! Call +1 408 687 9700 or send an email today.
Example Member Newsletter:
Earn badges in the Value Exchange as you specify how you’ll use each learning resource. These badges can be added to your email signature and social media profiles. They give you access to perks, too.
Your customer experience team in marketing, CS, CX, and Ex can contribute questions, answers, conversations, and resources to the Experience Value Exchange. All content in the Value Exchange is for members’ internal use only. Privacy Policy
Membership Agreement
Visit your Exchange portal throughout your workday for smoother internal and external interactions.
Our themes of ease of work and ease of doing business make the Exchange most valuable as your extended customer experience team applies their skills together. This is essential for the today’s experience leadership.
For departments that own customer intelligence — marketing, customer experience, customer success, customer care — future success of your firm and your roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth.
Your home page is tailored to you, to minimize your time searching. Your goals prioritize what you see.
Example short tutorial:
The Experience Value Exchange is like a mentor, giving your extended customer experience team 24×365 access to solutions for ease-of-doing-business and ease-of-work.
Continuous Adaptation
Silo-smoothing
Trust-building
The Experience Value Exchange improves your interactions with other departments, agencies and alliances: improving cooperation and follow-through, sustaining collaboration, influencing deeper and broader use of customer insights in decision-making, handoffs and purpose. These skills are vital to continuity, scalability and organizational nimbleness.
Questions about the Experience Value Exchange?
Group membership elevates your extended customer experience team’s performance. Annual membership allows you to absorb, apply and reinforce new skills.
Ask about volume discounts for your whole department by telephone at +1 408 687 9700 or email
Ask about volume discounts for your whole department
by telephone at +1 408 687 9700 or email
Experience leadership shifts your strategy to company-wide adoption of insights and performance. It gets your customer experience team out of the weeds of remedial program management.
You’ll find that the Exchange is a fabulous resource for leapfrogging your competition in marketing alignment and agility, customer experience strategy, voice of the customer, adoption of customer experience responsibility in non-customer-facing roles, customer-centric culture, customer experience improvement and innovation, and managing leading indicators.
Future-proof your CX/CS/EX/Marketing teams with on-the-go, personally curated challenge-solving resources.
Questions about the Experience Value Exchange?
The Experience Value Exchange is your quick-stop source of strategic-impact templates, guidance & peer-to-peer sharing for leadership of CS, CX, EX & Marketing.
