CX Team Sport

For Marketing, CS, CX, EX & PX teams

Customer experience + Employee experience + Partner experience

Engage everyone in CX+EX+PX excellence!

Customer Experience Team

Customer experience team learning community

Join the Experience Value Exchange

Experience management (XM) success is much more than engaging customers (CX/CS), employees (EX), and partners (PX/Marketing).

  • It requires facilitating internal engagement in acting on experience insights.
  • You can instill a lifetime value mindset among all groups in your organization.
  • As they prevent recurrence (and occurrence) of issues, everyone wins.
  • As growth plans are grounded on experience insights, wins are more impressive.
  • The Experience Value Exchange is your daily quick guide for this!
  • You will earn badges for skills in facilitating lifetime value mindset, root cause resolution, customer-focused growth, respect of interdependencies, follow-through, and aligned motivations.
  • Individually curated resources builds these competencies for your whole team.
  • Learn “strategic impact practices” that propel your ROI far above the norms.

I would definitely recommend the Experience Value Exchange because it is a treasure trove of tried-and-true practices. 

Senior Vice President of Client Relations

There are best practices to earn the right to customers’ business — and growing it by adding value. 

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.

Customer Engagement Manager

This is a breakthrough to be able to do things in small bites, 5-40 minutes.

Mayer Becker, Vice President of Marketing Operations, SDL

It lets you learn in ways you learn best. This is handy to save or print my action plans in the Solve-SpacesTM.

Marketing Director

The Solve-Spaces are unique: quick with pointed questions and suggestions for taking a solution back to your team.

Senior Vice President of Client Relations

Lunch-n-learns and extended staff meetings let me compare my Solve-SpaceTM answers with my colleagues and learn even more as a group.

Customer Experience Manager

There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’. 

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. The Value Exchange is a huge win for us.

Vice President, Marketing Operations

I’ve saved customers time and money, and grown our business.

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

What are your team sport obstacles?

customer experience team sport

Team Sport Gaps Slow Growth!

Marketing, CS, CX, EX & PX teams unite!

Close the Gaps


By making CX a team sport, you will . . .

Prevent negative surprises

Increase retention of customers and partners

Drive ease of doing business

Achieve almost-automatic experience excellence!

CX Team Sport ClearAction

Team Sport Gaps Drain Energy!

Maximize Ease of Work!

Close the Gaps


By making CX a team sport, you will . . .

Prevent negative surprises

Make work more enjoyable

Increase productivity

Expand your influence!

Solve your obstacles with short daily doses of wisdom

The Exchange helps your customer experience team drive customer value growth.

Your team can improve cooperation, follow-through, collaboration, continuity, scalability and organizational nimbleness. Earn these badges and certificates to demonstrate your competencies and to access perks, too.





Trusted by leaders from many companies such as:

Anaplan Value Exchange  Glint Value Exchange  NCR Value Exchange  Rubrik Value Exchange  Sage Value Exchange  SES Value Exchange

I would definitely recommend the Experience Value Exchange because it is a treasure trove of tried-and-true practices. 

Senior Vice President of Client Relations

There are best practices to earn the right to customers’ business — and growing it by adding value. 

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.

Customer Engagement Manager

This is a breakthrough to be able to do things in small bites, 5-40 minutes.

Mayer Becker, Vice President of Marketing Operations, SDL

It lets you learn in ways you learn best. This is handy to save or print my action plans in the Solve-SpacesTM.

Marketing Director

The Solve-Spaces are unique: quick with pointed questions and suggestions for taking a solution back to your team.

Senior Vice President of Client Relations

Lunch-n-learns and extended staff meetings let me compare my Solve-SpaceTM answers with my colleagues and learn even more as a group.

Customer Experience Manager

There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’. 

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. The Value Exchange is a huge win for us.

Vice President, Marketing Operations

I’ve saved customers time and money, and grown our business.

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

Up-level your customer experience team capabilities

Customer Team Sport for Everyone


  • Get resources prioritized for your job role, seniority, interests, preferences and goals, from new college grads to senior executives.
  • Save time with personally curated resources on your home page.
  • Create personalized solutions with Solve-SpaceTM interactive templates.
  • Shape experts’ presentations to your needs in Webcast ConversationsTM.
  • Compare take-aways with your extended customer experience team members.
  • Post your questions and advice in the peer-to-peer Q&A forum.
  • Share wisdom and resources with fellow members.
  • Access ClearAction’s courses, templates, handbooks, etc. at no extra charge.
  • Join community calls, hackathons, virtual conferences and roundtables.

Enroll your whole team for ongoing skill-building

Your team is as strong as its weakest link: group membership elevates your whole organization’s performance.
Annual membership allows you to absorb, apply and reinforce new skills.
Request volume discount rates for 50, 100, 200, or 500 employees.


  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled



  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled



  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled



  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled



  • Billed once per month until cancelled

  • Billed once per quarter until cancelled

  • Billed once per year until cancelled


Frequently Asked Questions

What are interactive templates?

Solve-SpacesTM are interactive templates to build capability on-the-go.

  • “Wisdom for this Step” helps you apply a new angle to your challenge.
  • In 20 minutes you customize a plan you can use right away!
  • Share — or exchange — your discoveries with your colleagues.
  • It’s the fastest path to shared vision and collective capability.

Solve-SpacesTM give you a new perspective and an immediate action plan. Do it yourself, walk through it in an extended staff meeting or a lunch-n-learn, or tackle a problem through it with peers in a conference room. You can compare your answers with peers, share your lessons learned, or show peers how it made a difference for you.
Customer Experience Team Template

What do members exchange?

Your customer experience team in Marketing, CS, CX, and EX can:

  • Contribute anything about ease of work and ease of doing business.
  • Moderate events, present examples in community calls.
  • Ask questions and answer fellow members’ questions.
  • Share comments and likes, articles, videos, podcasts
  • Post infographics, templates, diagrams, and presentations.

Example Member Newsletter:
Customer Experience Team Member Newsletter

All content in the Value Exchange is for members’ internal use only.
Privacy Policy
Membership Agreement

Visit your Exchange portal throughout your workday for smoother internal and external interactions.

How are members using the Exchange?

Members can do many things on their own, or with other members, or with their own teams.

The Experience Value Exchange is like a mentor, giving your extended customer experience team 24×365 access to solutions for ease-of-doing-business and ease-of-work.

How easy is it to use daily?

In just a few minutes, you can learn a technique you can use the same day. Answers to your questions, tutorials, and inspiration are available in 5-minute, 20-minute, and 40-minute content. The Value Exchange is on-the-spot learning that doesn’t disrupt your work.

Your home page is tailored to you, to minimize your time searching. Your goals prioritize what you see.

How can my whole department join?

Group membership elevates your extended customer experience team’s performance. Annual membership allows you to absorb, apply and reinforce new skills.

Customer Experience Team Volume Discounts

Ask about volume discounts for your whole department
by telephone at +1 408 687 9700 or email




Customer Experience Team Collaboration

Questions about the Experience Value Exchange?