Customer Focused CommunicationThis course is designed for professionals who want to improve relationships with customers, both internal and external.

The course contains 6 modules:
1) Manage Your Intended Outcomes
2) Check Your Assumptions
3) Ask the Right Questions
4) Listen Effectively
5) Communicate Accurately Remotely
6) Advising & Partnering through Trust

All modules include application exercises to test your topic mastery.

On-demand: available anytime, anywhere, no expiration.

IF YOU LIVE IN A DEVELOPING NATION, ASK IF YOU QUALIFY FOR A DISCOUNT CODE. email: Success@ClearAction.com

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This course is designed for anyone who wants to improve relationships with customers, both internal and external.

Volume discounts available at these tiers:
$400/course for 5-9 seats
$350/course for 10-14 seats
$300/course for 15 or more seats

Also available as separate modules, or as in-person training.

  • Immediate application exercises follow 3-minute (typically) instructional segments.
  • Each module is 13-24 minutes, chock-full of skill-building.
  • Self-assessments drive application planning. Topic mastery scenarios confirm new habits.
  • Volume discounts and certificates available per module or full course.
  • This material has been taught by ClearAction in major corporations.
  • Suitable for everyone, from top executives, middle managers, and entry-level employees.

Fastest way to learn essential skills for customer-focused communication!

Want to encourage internal #CustomerExperience improvement? Ways all groups communicate has a huge impact on customers' perception of your brand's customer-centricity. Vital skills for all: used w/groups from various disciplines &… Click To Tweet

COURSE DETAILS

MODULE 1: MANAGE INTENDED OUTCOMES
How to achieve win-win in conversations with your customers:
a) Defining Customer-Focused Communication
b) Focusing on Results
c) Revealing Customer Expectations
d) Validating Needs & Expectations
e) Managing Your Intended Outcomes
Self-Assessment
Topic Mastery
+ 5 application exercises

MODULE 2: CHECK ASSUMPTIONS
How to “stay on the same page” in conversations with your customers:
a) What are Assumptions?
b) What are Common Sources of Assumptions?
c) How Do Assumptions Work?
d) How to Reset Assumptions
e) Cues to Identify Others’ Assumptions
f) Empathy as the Key to Checking Assumptions
Self-Assessment
Topic Mastery
+ 5 application exercises

MODULE 3: ASK THE RIGHT QUESTIONS
How to “sync with customers” in conversations with your customers:
a) Advantages of Good Questions
b) What are Good Questions?
c) Focus on What Customers Care About
Self-Assessment
Topic Mastery
+ 3 application exercises

MODULE 4: LISTEN EFFECTIVELY
How to listen effectively in conversations with your customers:
a) Listening Builds Trust
b) Level 1 & Level 2 Listening
c) Silence
d) Listen via Ears, Eyes, Heart, Mind
Self-Assessment
Topic Mastery
+ 4 application exercises

MODULE 5: COMMUNICATE ACCURATELY REMOTELY
How to communicate well by email and phone in conversations with your customers:
a) Focus on the Positive
b) Focus on What the Customer is Really Asking
c) Use Professional Communication Best-Practices
d) Present the Best of What Your Company Stands For
Self-Assessment
Topic Mastery
+ 4 application exercises

MODULE 6: ADVISING & PARTNERING THROUGH TRUST
How to partner through trust in conversations with your customers:
a) What is Trust
b) Trusted Advisor Roles
c) Partnering
d) Partner Levels
Self-Assessment
Topic Mastery
+ 4 application exercises

This course has narrated Powerpoint slides and many templates to immediately spur a new outlook and habits which will transform customer experience and business results in your interactions.

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