Experience management maturity
For members of the European Customer Experience Organization (ECXO).
Power guides and live classes for experience management maturity
Universal to customer experience (CX), employee experience (EX), and partner experience (PX).
I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples.
Sandra Matulevičiūtė-Bagdonavičienė, Partner Programs and Experience, 1ClickFactoryUne riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. Très utile et pratique, aider les organisations à passer à un niveau supérieur.
Tatiana Yakovenko, UX Design SpecialistClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardSúper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.
Sonia Zavales, SoniCXcorpThis resource is an absolute must – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria Matthews, SEMA4Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Balakrishna Murthy, CarrefourThank you very much for the valuable information and feedback on the Topic Mastery scenarios!
Silke Wiesel, PhD, Chiesi GroupWorth every minute and euro invested! If you’re looking to establish, operationalize CX for results, look no further. Fully recommended!
Tatiana Ramirez, InteractionCX“I’ve been through 4 modules so far and your materials are really excellent!!! I love it.
I just wish I would have used it before.”
Bruce Liu, CognizantThis is certainly among the best CX content I’ve ever found, uniting concepts and application. It is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackClearAction clearly, calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsDo you have a Customer Alignment Strategy?
Discover pro tips for Customer Alignment Strategy
Engaging all non-customer-facing roles and senior leaders in CXM was Lynn Hunsaker’s specialty when she led companywide customer alignment for many years. Alignment saved millions and generated millions. She is the creator of ECXO’s power guides.
Examples of what you learn in power guides and live classes:
— Live classes or 25 self-paced 15-minute power guides.
— A la carte list below or get everything now:
40-question experience maturity skills pre-test.
— Includes hints and correct answer reasons and a free power guide.
— Quickly see which ClearAction $20 power guides you need.
— Power guides are 15 minutes + multiple-choice, resource links.
— Every test and lesson is packed with pro tips!.
Power Guides
The Experience Management Maturity Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. Individual feedback is given to you by Lynn Hunsaker.
1. Coaching means you can ask any questions in any combination of sessions up to 60 minutes.
2. Live 90-minute classes for 2+ participants via public schedule or send private class request to Success at ClearAction.com.
3. You can get a credit for your pre-test payment toward all self-paced resources or live class(es). Upgrade anytime by request to Success at ClearAction.com.
4. Discount code is usually for transfer from a power guide to a bundle or from Enthusiasts to Maturity to Experts masterclass.
5. If you require an invoice or PO, contact us directly, but note that there is a surcharge for additional paperwork.
6. Questions? DM Lynn Hunsaker in LinkedIn or message Success at ClearAction.com.
Power guides are perfect for extended staff meetings, lunch-n-learns, contests, gifts, etc.
You control the pace and scope of skill-building for customer, partner, and employee experience managers and enthusiasts.
Lynn Hunsaker is your instructor
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
ClearAction increased experience management maturity wisdom here:
ClearAction clearly, calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.
James Dodkins, PegasystemsUne riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. Très utile et pratique, aider les organisations à passer à un niveau supérieur.
Tatiana Yakovenko, UX Design SpecialistI absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples.
Sandra Matulevičiūtė-Bagdonavičienė, Partner Programs and Experience, 1ClickFactoryClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.
Rolu Adebola, DiversiboardSúper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.
Sonia Zavales, GXpriencias!This resource is an absolute must – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria Matthews, SEMA4Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.
Balakrishna Murthy, CarrefourThank you very much for the valuable information and feedback on the Topic Mastery scenarios!
Silke Wiesel, PhD, Chiesi GroupWorth every minute and euro invested! If you’re looking to establish, operationalize CX for results, look no further. Fully recommended!
Tatiana Ramirez, InteractionCX“I’ve been through 4 modules so far and your materials are really excellent!!! I love it.
I just wish I would have used it before.”
Bruce Liu, CognizantThis is certainly among the best CX content I’ve ever found, uniting concepts and application. It is a true proposal for a customer experience management system connected with business results.
Elaine Mazzon, PhoneTrackGet started today!
Includes pay over time
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Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page.
If you require an invoice or PO, contact us directly, but note that there is a surcharge for additional paperwork.