CX Fireside Chat
Align Your Company for CX in 1 Hour
Up-level everyone’s CX vision —
and turn skeptical managers into aligned advocates, tame silos,
and get all groups rowing in the same direction — fast.
Your high-impact CX Fireside Chat with Lynn Hunsaker
is customized to your goals.
Use it to super-charge your teams, company, partners, and clients.
Example:
“We’re mobilising the whole company to see that customer experience is not a job for a department, but everyone’s responsibility.”
— Alpha Bundu, Director of Customer Experience
Lynn Hunsaker engaged executives from every functional area, business unit, and account team worldwide to exceed her CX stretch goals every year while leading company-wide customer alignment strategy. Her career began in Corporate Strategic Planning, leading to Head of Corporate Quality at Fortune-250 manufacturers. She is a Certified Customer Experience Professional (CCXP), Certified Quality Manager, Certified Professional Marketer, Myers-Briggs Certified Practitioner, and she holds an MBA in International Marketing. Lynn is a top author at CustomerThink.com and honored on dozens of CX thought leader lists. She served as a member of CXPA’s global board of directors and as president of Silicon Valley American Marketing Association. Lynn designed and taught 24 courses at UC Berkeley and UC Santa Cruz extensions, San Jose State University, and Mission College. Lynn also facilitates CX Fireside Chats and C-Suite Guide to CX=EX=Growth workshops for CEOs, Boards, and senior leaders across the globe.
Applies equally to Customer Experience and Employee Experience and Partner Experience.
Limited availability each month.
You’ve Explained CX.
Why Isn’t Everyone Getting It?
You’ve given them quick wins, beautiful journey maps, and statistics from CX studies.
And yet … half the room still doesn’t get it.
Leaders nod politely and go back to their silos.
CX stays “a department thing” instead of a company-wide mission.
Changing mindsets at scale requires a different kind of conversation —
a discussion that connects CX to their lingo, everyday work, and goals.
That’s where a CX Fireside Chat changes everything.
After one CX Fireside Chat with Lynn, picture your organization where:
- Everyone sees the connection of CX to what they’re doing and pursuing.
- Managers understand their role in customer experience — not just the CX team’s.
Skeptics become champions who actively push CX initiatives forward.
Silos start to dissolve as teams see how their work connects to customer outcomes.
Your CFO becomes your biggest CX advocate.
- Momentum builds — because now everyone speaks the same language.
You stop repeating yourself and start scaling impact across the whole company.
This isn’t a dream.
It’s what happens when the right conversation reaches the right people at the right time.
“There is genuine excitement among our core people for driving service excellence standards.
I’m ecstatic that all our executives are clearly aligned for applying this in our various countries.”
— Michelle Nwoga, Group Chief Experience Officer
CX Fireside Chat
Your CX Fireside Chat with Lynn Hunsaker is a live or recorded 60-minute conversation
to rapidly align your team, elevate mindsets, and build genuine company-wide buy-in for customer experience
… without high costs or CX jargon.
Choose a group discussion, interview, or town hall Q&A format to meet your audience’s needs.
Customized entirely to your goals, your team, and your initiatives.
Perfect for rallying a leadership team, onboarding partners, building culture, or energizing an offsite.
Inspires CX, EX, and PX for any B2B, B2C, nonprofit, or government organization worldwide.
Share your goals, audience, and any topics you want to tackle.
Zero pressure, just a real conversation.
Lynn designs the chat around your specific initiatives, challenges, and team makeup.
Go live with your group, or record it for flexible future use.
Continue growing your influence via CX Value Multipliers Forum.
That’s it. No complicated onboarding. No lengthy contracts. Just results.
Your CX Fireside Chat includes:
60-Minute Live or Recorded Session — Flexible format (discussion, interview, or Q&A) that fits your schedule and gets recorded for future use.
Fully Customized Topic — Lynn tailors every chat to your exact initiatives, industry, and audience pain points — you can request any topic, or choose from dozens of proven high-impact themes.
Expert Facilitation by Lynn Hunsaker — 15+ years leading company-wide CX for global manufacturing firms; she knows how to make complex ideas land fast.
Reusable Content Asset — Use the recording for workshops, intranet, onboarding, offsite recaps, leadership development, and team clips.
Universal Reach — Covers CX, EX, and PX; ideal for teams in any B2B, B2C, nonprofit, or government setting worldwide.
Popular topic areas include:
Internal Engagement, Breaking Down Silos, CX Value & ROI, Maturity Roadmaps, B2B-CX Strategy, and dozens more
— you can request a topic or our list of specialized conversations.
Your CX Fireside Chat Bonuses:
- Pre-Session Strategy Call — Lynn personally reviews your goals and tailors the session before you go live — so every minute delivers maximum impact.
Topic Recommendation Guide — A curated shortlist of the highest-impact topics for your specific team type, industry, and maturity level — so you choose with confidence.
- Recording and Full Reuse Rights — Complete rights to clip, repurpose, and redistribute your session internally — for workshops, onboarding, intranet, and ongoing culture work.
- CX Multipliers Forum Friends Access for Your CX Team — continue inspiring your organization through what you learn in the Forum’s 5-minute guides, peer conversations, and interactive skill-building events.
Lynn’s calendar fills quickly, particularly for Q3-Q4 planning season and CX Day and Customer Service Week.
Secure your spot before the next available dates are gone.
“I am so glad I got a front row seat learning and gaining key insights from decade’s of wisdom amassed in influencing customer- centered management at a global scale. Expectations exceeded!!!”
— Liz Mwandila, Head of Customer Experience
Frequently Asked Questions
- What if I’m not sure which topic to choose?
- No problem. During your free discovery call or by email at Success@ ClearAction.com, Lynn will recommend the highest-impact topic based on your team’s current challenges and maturity stage. You can also request any custom topic.
- What time zones do you work with?
- You can schedule your Fireside Chat between 14:00-02:00 GMT (7 am to 7 pm US Mountain Standard Time year-round), with occasional flexibility for other time windows.
- Can we use the recording after the session?
Yes — you receive full rights to clip, share internally, post to your intranet, use in workshops, or repurpose in any format your organization needs.
- How quickly can we get started?
Contact us today at Success@ ClearAction.com and we may be able to schedule your Fireside Chat this week or next week.
- Is this only for CX professionals?
Not at all. The Fireside Chat is specifically designed to align everyone — from the CFO to frontline managers. It’s most powerful when attended by cross-functional groups.
- What if we want ongoing sessions?
Monthly and quarterly plans are designed exactly for that — recurring alignment touchpoints that build culture, sustain momentum, and keep CX top of mind at every level.
Still have questions? Book a discovery call |
or send a message to Success@ ClearAction.com
Your Customers Deserve Aligned Leaders:
Everyone sees the connection of CX to what they’re doing and pursuing.
- Managers understand their role in customer experience — not just the CX team’s.
Skeptics become champions who actively push CX initiatives forward.
Silos start to dissolve as teams see how their work connects to customer outcomes.
Your CFO becomes your biggest CX advocate.
- Momentum builds — because now everyone speaks the same language.
You stop repeating yourself and start scaling impact across the whole company.
Lynn’s schedule fills fast — especially heading into planning seasons. Don’t wait until there are no spots left.
⚡ Don’t let another quarter pass watching great strategies stall because of key players’ lapses.
Reserve Your Fireside Chat
One Fireside Chat
$600
Monthly Fireside Chat
$550 per month
Quarterly Fireside Chat
$550 per quarter
- 60-Minute Live or Recorded Session
- Fully Customized Topic
- Expert Facilitation by Lynn Hunsaker
- Reusable Content Asset
- Universal Reach
- Pre-Session Strategy Call
- Topic Recommendation Guide
- CX Value Multipliers Forum Friends
Think about what 1 failed project handoff —
or 1 lost account, or 1 disengaged team —
costs your organization.
Now think about preventing that —
repeatedly — with a skill you keep
for the rest of your career.
CX Fireside Chat
Align Your Company for CX in 1 Hour
Up-level everyone’s CX vision —
and turn skeptical managers into aligned advocates, smooth silos,
and get all groups rowing in the same direction — fast.
Your high-impact CX Fireside Chat with Lynn Hunsaker is customized to your goals.
Use it to super-charge your teams, company, partners, and clients.
Example:
“We’re mobilising the whole company to see that customer experience is not a job for a department, but everyone’s responsibility.”
— Alpha Bundu, Director of Customer Experience
Lynn Hunsaker engaged executives from every functional area, business unit, and account team worldwide to exceed her CX stretch goals every year while leading company-wide customer alignment strategy. Her career began in Corporate Strategic Planning, leading to Head of Corporate Quality at Fortune-250 manufacturers. She is a Certified Customer Experience Professional (CCXP), Certified Quality Manager, Certified Professional Marketer, Myers-Briggs Certified Practitioner, and she holds an MBA in International Marketing. Lynn is a top author at CustomerThink.com and honored on dozens of CX thought leader lists. She served as a member of CXPA’s global board of directors and as president of Silicon Valley American Marketing Association. Lynn designed and taught 24 courses at UC Berkeley and UC Santa Cruz extensions, San Jose State University, and Mission College. Lynn also facilitates CX Fireside Chats and C-Suite Guide to CX=EX=Growth workshops for CEOs, Boards, and senior leaders across the globe.
Applies equally to Customer Experience and Employee Experience and Partner Experience.
Limited availability each month.
You’ve Explained CX. Why Isn’t Everyone Getting It?
You’ve given them quick wins, beautiful journey maps, and statistics from CX studies.
And yet … half the room still doesn’t get it.
Leaders nod politely and go back to their silos.
CX stays “a department thing” instead of a company-wide mission.
Changing mindsets at scale requires a different kind of conversation —
a discussion that connects CX to their lingo, everyday work, and goals.
That’s where a CX Fireside Chat changes everything.
After one CX Fireside Chat with Lynn, picture your organization where:
Everyone sees the connection of CX to what they’re doing and pursuing.
- Managers understand their role in customer experience — not just the CX team’s.
Skeptics become champions who actively push CX initiatives forward.
Silos start to dissolve as teams see how their work connects to customer outcomes.
Your CFO becomes your biggest CX advocate.
- Momentum builds — because now everyone speaks the same language.
You stop repeating yourself and start scaling impact across the whole company.
This isn’t a dream. It’s what happens when the right conversation reaches the right people at the right time.
“There is genuine excitement among our core people for driving service excellence standards.
I’m ecstatic that all our executives are clearly aligned for applying this in our various countries.”
— Michelle Nwoga, Group Chief Experience Officer
CX Fireside Chat
Your CX Fireside Chat with Lynn Hunsaker is a live or recorded 60-minute conversation
to rapidly align your team, elevate mindsets,
and build genuine company-wide buy-in for customer experience
… without high costs or CX jargon.
Choose a group discussion, interview, or town hall Q&A format to meet your audience’s needs.
Customized entirely to your goals, your team, and your initiatives.
Perfect for rallying a leadership team, onboarding partners, building culture, or energizing an offsite.
Inspires CX, EX, and PX for any B2B, B2C, nonprofit, or government organization worldwide.
1. Book a Free Planning Call
2. Receive Your Customized Fireside Chat Plan
3. Host Your Fireside Chat
4. Watch Mindsets Shift
That’s it. No complicated onboarding. No lengthy contracts. Just results.
Your CX Fireside Chat includes:
60-Minute Live or Recorded Session — Flexible format (discussion, interview, or Q&A) that fits your schedule and gets recorded for future use.
Fully Customized Topic — Lynn tailors every chat to your exact initiatives, industry, and audience pain points — you can request any topic, or choose from dozens of proven high-impact themes.
Expert Facilitation by Lynn Hunsaker — 15+ years leading company-wide CX for global manufacturing firms; she knows how to make complex ideas land fast.
Reusable Content Asset — Use the recording for workshops, intranet, onboarding, offsite recaps, leadership development, and team clips.
Universal Reach — Covers CX, EX, and PX; ideal for teams in any B2B, B2C, nonprofit, or government setting worldwide.
Popular topic areas include:
Internal Engagement, Breaking Down Silos, CX Value & ROI, Maturity Roadmaps, B2B-CX Strategy, and dozens more
— you can request a topic or our list of specialized conversations.
Your CX Fireside Chat Bonuses:
- Pre-Session Strategy Call — Lynn personally reviews your goals and tailors the session before you go live — so every minute delivers maximum impact.
Topic Recommendation Guide — A curated shortlist of the highest-impact topics for your specific team type, industry, and maturity level — so you choose with confidence.
- Recording and Full Reuse Rights — Complete rights to clip, repurpose, and redistribute your session internally — for workshops, onboarding, intranet, and ongoing culture work.
- CX Multipliers Forum Friends Access for Your CX Team — continue inspiring your organization through what you learn in the Forum’s 5-minute guides, peer conversations, and interactive skill-building events.
Lynn’s calendar fills quickly, particularly for Q3-Q4 planning season and CX Day and Customer Service Week.
Secure your spot before the next available dates are gone.
“I am so glad I got a front row seat learning and gaining key insights from decade’s of wisdom amassed in influencing customer- centered management at a global scale. Expectations exceeded!!!”
— Liz Mwandila, Head of Customer Experience
CX experts in 50+ countries relied on us since 2005
Frequently Asked Questions
- What if I’m not sure which topic to choose?
- No problem. During your free discovery call or by email at Success@ ClearAction.com, Lynn will recommend the highest-impact topic based on your team’s current challenges and maturity stage. You can also request any custom topic.
- What time zones do you work with?
- You can schedule your Fireside Chat between 14:00-02:00 GMT (7 am to 7 pm US Mountain Standard Time year-round), with occasional flexibility for other time windows.
- Can we use the recording after the session?
Yes — you receive full rights to clip, share internally, post to your intranet, use in workshops, or repurpose in any format your organization needs.
- How quickly can we get started?
Contact us today at Success@ ClearAction.com and we may be able to schedule your Fireside Chat this week or next week.
- Is this only for CX professionals?
Not at all. The Fireside Chat is specifically designed to align everyone — from the CFO to frontline managers. It’s most powerful when attended by cross-functional groups.
- What if we want ongoing sessions?
Monthly and quarterly plans are designed exactly for that — recurring alignment touchpoints that build culture, sustain momentum, and keep CX top of mind at every level.
Still have questions? Book a discovery call or send a message to Success@ ClearAction.com
Your Customers Deserve Aligned Leaders:
Everyone sees the connection of CX to what they’re doing and pursuing.
- Managers understand their role in customer experience — not just the CX team’s.
Skeptics become champions who actively push CX initiatives forward.
Silos start to dissolve as teams see how their work connects to customer outcomes.
Your CFO becomes your biggest CX advocate.
- Momentum builds — because now everyone speaks the same language.
You stop repeating yourself and start scaling impact across the whole company.
Lynn’s schedule fills fast — especially heading into planning seasons. Don’t wait until there are no spots left.
⚡ Don’t let another quarter pass watching great strategies stall because of key players’ lapses.
Reserve Your CX Fireside Chat
One Fireside Chat
$600
- 60-Minute Live or Recorded Session
- Fully Customized Topic
- Expert Facilitation by Lynn Hunsaker
Reusable Content Asset
- Universal Reach
- Pre-Session Strategy Call
- Topic Recommendation Guide
- CX Value Multipliers Forum Friends
Monthly Fireside Chat
$550 per month
- 60-Minute Live or Recorded Session
- Fully Customized Topic
- Expert Facilitation by Lynn Hunsaker
Reusable Content Asset
- Universal Reach
- Pre-Session Strategy Call
- Topic Recommendation Guide
- CX Value Multipliers Forum Friends
Quarterly Fireside Chat
$550 per quarter
- 60-Minute Live or Recorded Session
- Fully Customized Topic
- Expert Facilitation by Lynn Hunsaker
Reusable Content Asset
- Universal Reach
- Pre-Session Strategy Call
- Topic Recommendation Guide
- CX Value Multipliers Forum Friends
Think about what one failed project handoff — or one lost account, or one disengaged team — costs your organization.
Now think about preventing that — repeatedly — with a skill you keep for the rest of your career.