Internal Influence Skills

Gain influence skills for buy-in, follow-through, collaboration, and maturity

For growth in customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.

In just 6 internal influence lessons, you will be able to:

Motivate others toward your intended outcomes
Engage groups through trust and partnering
Rise above assumption silos
Listen to illuminate all parties’ vision
Ask questions that generate engagement
Achieve results via remote communication

Self-paced or live training
Volume discounts available

Intended Outcomes

Win-win communication
Focus on results
Reveal expectations
Validate needs
Get intended outcomes

Plus self-assessment, topic mastery, 5 application exercises

Outcomes $49

Trust & Partnering

ID your trust strengths
Trusted advisor roles
Partnering modes
Toggle roles & modes
Increase your impact

Plus self-assessment, topic mastery, 4 application exercises

Partnering $49

Rise Above Assumptions

Staying “on the same page”
Sources of assumptions
Reset your assumptions
Cues to others’ assumptions
Empathy prevents gaps

Plus self-assessment, topic mastery, 5 application exercises

Assumptions $49

Questions to Motivate

Questions to sync with others
Strength via questions
Identify good questions
Focus on care-abouts
Motivate action

Plus self-assessment, topic mastery, 3 application exercises

Questions $49

Listen to Illuminate

Listening builds trust
Level 1 listening
Level 2 listening
Silence is important
Use ears, heart & mind

Plus self-assessment, topic mastery, 4 application exercises

Listening $49

Communicate Remotely

Adapt for email, phone, video
Focus on the positive
What’s really being asked
Professional best practices
Consistent to your brand

Plus self-assessment, topic mastery, 4 application exercises

Remotely $49

Send requests to Success at ClearAction.com or book a discovery call by clicking “Let’s Talk” at the top of this web page.

If you require an invoice, contact us directly, but note that there is a surcharge for additional paperwork.

6 Topics $275

+ 90 Minutes Coaching $500

I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples.

Sandra Matulevičiūtė-Bagdonavičienė, Partner Programs and Experience, 1ClickFactory

“I’ve been through 4 modules so far and your materials are really excellent!!! I love it.
I just wish I would have used it before.”

Bruce Liu, Cognizant

This is certainly among the best CX content I’ve ever found, uniting concepts and application. It is a true proposal for a customer experience management system connected with business results.

Elaine Mazzon, PhoneTrack

Internal Influence Skills:

Non-transferrable lifetime license.
Suitable for everyone, from top executives, middle managers, and entry-level employees.
All modules include application exercises to test your topic mastery.
Immediate application exercises follow 3-minute (typically) instructional segments.
Each module is 13-24 minutes, chock-full of skill-building.
Self-assessments drive application planning.
Topic mastery scenarios confirm new habits.
Volume discounts and certificates available per module or full course.
This material has been taught by ClearAction in major corporations.

Internal Influence Skills has been taught by Lynn Hunsaker to CX, CS, Sales, Marketing, and Finance departments in various countries, industries, company sizes, and managerial levels.

Lynn Hunsaker is your instructor

Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.

– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.

– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.

ClearAction clearly, calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.