Customer-Centric Maturity Builder
For both beginners and experts
Outpace Growth of Your Industry & Country
Bypass popular practices to leapfrog typical growth! The whole point of experience management is ensuring a 1-to-1 ratio in what’s expected and received. This maximizes lifetime value for employees, customers, and investors alike. 
CX and EX maturity have nothing to do with the number of listening posts or journey maps created. Those are optional tactics.
What matters is prevention of gaps between what customers get and what they expected.
— This depends on every department company-wide.
— It’s about their decisions and actions matching customers’ priorities.
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Engage every department
Empower your organization(s) to self-assess their customer alignment quarterly or monthly.
7 dimensions
are your roadmap to sustained financial growth via customer-centric maturity. 
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Customer-centricity
is putting customers at the center of your thinking and actions. 
Maturity
is embedding this in how you run your business in totality: decisions, development, reviews, and rewards. When customers are at the center of all types of decisions, development, reviews, and rewards, you amplify ongoing magnetic attraction for new and existing customers, employees, partners, and investors. 
When scope is all-inclusive, scrutiny is at the root-cause level, and issues are resolved permanently, you significantly reduce costs of running your business.
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Self-assess
your progress monthly, quarterly, or semi-annually. 
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Self-tailor
your maturity roadmap with a variety of suggested sub-dimensions as building-blocks. 
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Sort reports
by dimensions, ratings, or dates. Download reports to Excel for easy use in numerous ways. 
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Coaching and Friends Access to Walk The Talk Forum are included
You’ll get optional quarterly on-the-spot feedback for navigating your path, solving a situation, validating your choices, up-leveling your path, reducing risks of your plans, addressing internal politics, or connecting the dots of a complicated challenge.
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality. She taught 24 semester courses at 4 universities, and she’s a Professional Certified Marketer, Certified Quality Manager, Certified Myers-Briggs Type Indicator Practitioner, and Certified Customer Experience Professional.
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Volume pricing
| Users | Subscription | Equals Monthly |
|---|---|---|
| 1-49 | $600/user | ($50/month/user) |
| 50-99 | $540/user | ($45/month/user) |
| 100-199 | $480/user | ($40/month/user) |
| 200-299 | $420/user | ($35/month/user) |
| 300-399 | $360/user | ($30/month/user) |
| 400-499 | $300/user | ($25/month/user) |
| 500+ | $240/user | ($20/month/user) |
1 User $600/year
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Setup is easy
Each user can add data and run reports.
- Multiply by number of organizations to determine total users.
- Organization = department, branch, product line, etc.
Let’s get started!
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⬇️ Click “Change Plan” in “Cart Summary” for your preferred arrangement.
Click “Change Plan” in “Cart Summary” for your preferred arrangement.
