Right Things Right Workshop
Stop Costly CX Gaps at the Source
A 90-minute train-the-trainer session shows you how to make
human-centered design (HCD) every group’s strength.
Stop costly CX gaps at the source when every non-customer-facing team
starts with HCD for their products, processes, and deliverables
to external and internal customers.
CX is Shaped by Non-Customer-Facing Roles
You’ve done everything right on the customer-facing side.
Your journey maps are detailed. Touchpoints are fine-tuned.
And yet . . . customers still need help with awkward policies, processes, products, and services.
A lot of it is not coming from your front line
— it’s coming from the back office.
And it’s not their fault either.
No one ever taught Finance, Legal, HR, or Procurement to think like your customers.
Until now, that was just the
cost of doing business.
It doesn’t have to be!
Right Things Right from Customers’ Viewpoint?
Everyone assumes
they’re doing wonderful work.
Yet customers are the ultimate judge:
is it right for them?
Imagine walking into next quarter with these advantages:
Support tickets drop because problems are fixed upstream.
- Sales conversion is faster with less doubt in the market.
Employees are happier with better deliverables from their internal suppliers.
Creativity and productivity rise with minimal chaos or troubleshooting.
- Pressure on CX tech, programs, and incentives drops due to lower operating costs.
Empowerment and budgets expand with freed-up resources.
You become the leader who changed how the whole company thinks about CX.
Right Things Right Workshop for You as Trainer
We’ve streamlined your readiness steps
to a 90-minute live remote workshop.
You’ll be ready to teach all types of managers HCD lite:
the simple version of human-centered design for internal products, services, policies, and processes.
No need for a big budget, or a new manager or department,
or time away from work.
Teaching Right Things Right internally can be as simple as
Lunch-n-Learns or extended staff meetings.
You’ll get these complimentary bonuses:
Functional Areas’ Lingo & Use Cases (Value: $500) — Guide to each functional area’s jargon, goals, pressures, and how they could be using Right Things Right.
- Right Things Right Template (Value: $500) — Use this to plan your workshops for participants’ ongoing momentum and facilitate your own sessions with ease.
- CX Multipliers Forum Friends Access — Get peer support for your lessons learned, join interactive skill-building events, and tap into 5-minute guides for ongoing wisdom.
“We saved millions in hours and money for our customers and ourselves by teaching every product line, account team, and functional area how to self-manage their ripple-effect on internal customers and external customers. It increased collaborative spirit, empowerment, and trust.”
— Lynn Hunsaker as Head of Quality & Customer Experiene at Applied Materials
Choose timing and get Zoom link.
Role-play for various use cases.
Facilitate with our templates.
Frequently Asked Questions
- I’m not a trainer. Can I really teach this to managers?
- Absolutely. In the workshop, you get done-for-you templates and a step-by-step facilitation guide. You don’t need a training background
- How long does it take to roll this out across my company?
- Most participants run their first Right Things Right session within 30 days of becoming certified. You choose your pace for taking this to non-customer-facing groups through Lunch-n-Learns, presenting interactive sessions at their staff meetings, etc.
- Is this only for large enterprises?
- No. Right Things Right is for any B2B, B2C, nonprofit, or government entity — from 5-person companies to global firms.
- What if my managers resist?
The workshop covers exactly how to speak their language and get buy-in without top-down mandates.
- Can I use this for my whole team?
- Yes, everyone can join this workshop. If you prefer training at your location, send us a message at Success@ ClearAction.com.
Still have questions? Book a discovery call or send a message to Success@ ClearAction.com
Your CX work is only as strong as the weakest internal process upstream.
Right Things Right gives you the system, language, and tools to change that — across your entire firm.
Support tickets drop because problems are fixed upstream.
- Sales conversion is faster with less doubt in the market.
Employees are happier with better deliverables from their internal suppliers.
Creativity and productivity rise with minimal chaos or troubleshooting.
- Pressure on CX tech, programs, and incentives drops due to lower operating costs.
Empowerment and budgets expand with freed-up resources.
You become the leader who changed how the whole company thinks about CX.
Choose the Plan
That’s Right For You
For 3 or More Trainers
$300 per person
- Functional Areas’ Lingo & Use Cases
- Right Things Right Template
- Success Stories & Pitfalls to Avoid
CX Value Multipliers Forum Friends Access
For 2 Trainers
$450 per person
- Functional Areas’ Lingo & Use Cases
- Right Things Right Template
- Success Stories & Pitfalls to Avoid
CX Value Multipliers Forum Friends Access
Just for You as Trainer
$900
- Functional Areas’ Lingo & Use Cases
- Right Things Right Template
- Success Stories & Pitfalls to Avoid
CX Value Multipliers Forum Friends Access
Right Things Right Workshop
Stop Costly CX Gaps at the Source
A 90-minute train-the-trainer session shows you how to make human-centered design (HCD) every group’s strength.
Stop costly CX gaps at the source when every non-customer-facing team
starts with HCD for their products, processes, and deliverables
to external and internal customers.
CX is Shaped by Non-Customer-Facing Decisions
You’ve done everything right on the customer-facing side. Your journey maps are detailed. Touchpoints are fine-tuned.
And yet . . . customers still need help with awkward policies, processes, products, and services.
A lot of it is not coming from your front line — it’s coming from the back office.
And it’s not their fault either. No one ever taught Finance, Legal, HR, or Procurement to think like a customer.
Until now, that was just the cost of doing business.
It doesn’t have to be!
Right Things Right from Customers’ Viewpoint?
Everyone assumes they’re doing wonderful work.
Yet customers are the ultimate judge: is it right for them?
Imagine walking into next quarter with these advantages:
Support tickets drop because problems are fixed upstream.
- Sales conversion is faster with less doubt in the market.
Employees are happier with better deliverables from their internal suppliers.
Creativity and productivity rise with minimal chaos or troubleshooting.
- Pressure on CX tech, programs, and incentives drops due to lower operating costs.
Empowerment and budgets expand with freed-up resources.
You become the leader who changed how the whole company thinks about CX.
Right Things Right Workshop for You as Trainer
We’ve streamlined your readiness steps to a 90-minute live remote workshop.
You’ll be ready to teach all types of managers HCD lite:
the simple version of human-centered design for internal products, services, policies, and processes.
No need for a big budget, or a new manager or department, or time away from work.
Teaching Right Things Right internally can be as simple as Lunch-n-Learns or extended staff meetings.
You’ll get these complimentary bonuses:
Functional Areas’ Lingo & Use Cases (Value: $500) — Guide to each functional area’s jargon, goals, pressures, and how they could be using Right Things Right.
- Right Things Right Template (Value: $500) — Use this to plan your workshops for participants’ ongoing momentum and facilitate your own sessions with ease.
- CX Multipliers Forum Friends Access — Get peer support for your lessons learned, join interactive skill-building events, and tap into 5-minute guides for ongoing wisdom.
“We saved millions in hours and money for our customers and ourselves by teaching every product line, account team, and functional area how to self-manage their ripple-effect on internal customers and external customers. It increased collaborative spirit, empowerment, and trust.”
— Lynn Hunsaker as Head of Quality & Customer Experiene at Applied Materials
1. Arrange Your Workshop
Choose timing and get Zoom link.
2. Train-the-Trainer
Role-play for various use cases.
3. Setup Your Workshops
CX experts in 50+ countries relied on us since 2005
Frequently Asked Questions
- I’m not a trainer. Can I really teach this to managers?
- Absolutely. In the workshop, you get done-for-you templates and a step-by-step facilitation guide. You don’t need a training background
- How long does it take to roll this out across my company?
- Most participants run their first Right Things Right session within 30 days of becoming certified. You choose your pace for taking this to non-customer-facing groups through Lunch-n-Learns, presenting interactive sessions at their staff meetings, etc.
- Is this only for large enterprises?
- No. Right Things Right is for any B2B, B2C, nonprofit, or government entity — from 5-person companies to global firms.
- What if an organization is resistant?
The workshop covers exactly how to speak their language and get buy-in without top-down mandates.
- Can I use this for my whole team?
- Yes, everyone can join this workshop. If you prefer training at your location, send us a message at Success@ ClearAction.com.
- Is there a schedule for this workshop?
- No, this is a workshop that you arrange. It can be scheduled between the hours of 14:00 GMT to 02:00 GMT = 7am to 7 pm US Mountain Standard Time year-round.
Still have questions? Book a discovery call or send a message to Success@ ClearAction.com
Your CX work is only as strong as the weakest internal process upstream.
Right Things Right gives you the system, language, and tools to change that — across your entire firm.
Support tickets drop because problems are fixed upstream.
- Sales conversion is faster with less doubt in the market.
Employees are happier with better deliverables from their internal suppliers.
Creativity and productivity rise with minimal chaos or troubleshooting.
- Pressure on CX tech, programs, and incentives drops due to lower operating costs.
Empowerment and budgets expand with freed-up resources.
You become the leader who changed how the whole company thinks about CX.
Choose the Plan That’s Right For You
For 3 or More Trainers
$300 per person
- Functional Areas’ Lingo & Use Cases
- Right Things Right Template
- Success Stories & Pitfalls to Avoid
- CX Value Multipliers Forum Friends
For 2 Trainers
$450 per person
- Functional Areas’ Lingo & Use Cases
- Right Things Right Template
- Success Stories & Pitfalls to Avoid
- CX Value Multipliers Forum Friends
Just for You as Trainer
$900
- Functional Areas’ Lingo & Use Cases
- Right Things Right Template
- Success Stories & Pitfalls to Avoid
- CX Value Multipliers Forum Friends