Since 1991 Lynn led CX methodology design and performance as Voice of Customer Manager, Strategic Planning Manager, Customer Satisfaction Improvement Manager, Quality Metrics and Education Manager, and Head of Global Quality and Customer Experience. Since 2005, ClearAction guides managers and leaders in taking a higher-level XM approach. Today, only 8% of firms globally today are in the top 2 of 5 CX maturity tiers. Let’s accelerate maturity! We guide you to the top tier rapidly as a clear XM leader.