Alliances may be formed between a couple or few customer companies to share risk, combine resources, or meet a need of their collective customers
Do you have a radar on these influencers' likely next steps?
Do you monitor alliances' impact on other accounts?
Do you enable your company to be agile in preparing for or responding to rapid market changes?
What else is needed in B2B Customer Experience Agility?
Do you coordinate efforts among managers of references, loyalty, VoC, CRM, etc.?
Do you apply B2B customer experience journey mapping to every function & business unit?
Do you expand customer experience methodologies across the company?
Do you monitor operational consistency across the customer experience journey & life cycle?
ClearB2B CX AgilityTM
Access B2B CX Agility expertise from people who have been in your shoes.
Our team members have deep insights from years of leading company-wide customer experience improvement inside major companies.
Describe your situation: who's involved, and why and timing
We'll share how we've achieved similar results
We will describe the approaches we recommend
We'll summarize our conversation in writing
We can help you right away through ClearCoachingTM to address immediate needs or build your business case
Your decision-makers will help us refine objectives and deliverables
When you arrange a purchase order, our work together will begin
We will collaborate with you regarding stakeholders and other vendors
We'll check our progress per agreed measures of success
We'll accelerate your progress through our expert advice
tel +1 408 687 9700 (GMT -8; US Pacific Zone)
Enable customers to love you by coordinating B2B customer experience for ongoing, strong financial performance. We have been in your shoes as customer experience practitioners and we know what it takes to simplify the complexities of B2B CX.