Employee, partner, and customer experience leadership
Strengthen brand integrity in employee and customer experience leadership
Executive-level e-consulting: self-paced training with optional live sessions
Promise what they get, and deliver issue-free what you promised.
That is brand integrity. Issue-free experience is automatic experience excellence.
Influencing this is Experience Leadership
For customer experience (CX), employee experience (EX), and partner experience (PX) = experience management (XM).
In just 5 lessons, you will be able to:
- Identify leading indicators of financial growth
- Stop costly issues and design superior experiences
- Influence customer-centric accountability companywide
- Use insights to stimulate collaboration and differentiation
- Lead strategy and governance to outpace your industry
Optional live sessions at no extra charge
Learn how to establish indisputable ROI and internal engagement
Discover how to rapidly improve post-pandemic priorities of trust, value, respect, and values.
For any career background, this course fast-tracks and modernizes your employee, partner, and customer experience leadership wisdom.
CX leader focus is outside-in companywide, whereas CS leader focus is customer touchpoints.
Outside-in companywide is vital to mistake-proofing experiences for customers, employees, and partners.
What’s your insights utilization rate?
Your influence expands by how you collect, clarify, communicate, and champion experience insights.
Experience Leadership is the key to buy-in, internal engagement, and impressive ROI.
You can master 5 topics for higher CX+EX+PX value:
1) Leading Indicators (Metrics & Analytics)
2) Driving Change (Improvement & Design)
3) Culture & Accountability
4) Voice of Experience & Intelligence
5) Operationalized Strategy
Bonus: Earn CCXP CRCs
All topics are universal to customer experience, employee experience, and partner experience.
Strengthen your customer experience leadership skills:
This course is right for you if:
- You want to be indispensable. You gain advanced wisdom for internal buy-in and massive gains.
- Your career growth is top priority. You learn BETTER ways for all these skills.
- Your aim is EX & CX maturity. It’s time now to elevate vision and impact.
- You want instructor feedback. Responses in LinkedIn messaging and for every Topic Mastery submittal.
- You are interested in peers’ views. Join a live session and join the course Slack channel.
- Your time is valuable. This is faster than anything else.
- You want flexibility. It’s self-paced with no expiration, and you can arrange live sessions.
- You need to earn CCXP Renewal Credits (CRCs).
Each hour of study with a CXPA-Recognized Training Provider’s resources is one CRC (CCXP Renewal Credit).
Estimated and optional — potential study time is 22.5 hours: 7.5 hours videos, 4.5 hours workbooks, 5 hours quizzes, 5.5 hours links.
This is a go-to resource with templates and examples.
Layers match your expertise: blitz and deep-dive, 8 to 15+ hours.
You will get:
- Non-transferrable lifetime license to video segments (25-35 minutes each) totaling about 1.5 hours per topic.
- Personalized instructor feedback for 3 scenario questions per topic to earn your Experience Leadership Certificate.
- Workbook for each topic with questions relating videos to your experiences + templates for applying key points in your work.
- Links to examples and templates for many concepts in each topic to deep-dive now or in the future.
- 200 multiple-choice questions with clues and explanations.
- 75 more multiple-choice story questions in Who Wants to Be a Millionaire quiz game format.
- Request a Zoom link for a 90-minute live session at no extra charge.
- Optional coaching.
- Optional private live sessions.
- Live sessions at no extra charge can be arranged for 5+ participants.
No risk: try 1 topic with 7-day guarantee if nothing is new for you.
Get a lesson preview
ClearAction increased customer experience leadership wisdom here:
No extra charge for live sessions! Emphasis in live session may be customized to participants’ goals and questions.
Are you an individual who wants to join others in a live 5-week series? Fill-in the form below to be notified when 5+ people request similar timing.
Live sessions can be a mix of participants from all 3 levels.
Experience Leadership Mastery for everyone
customer, partner & employee experience excellence
Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.
Can I earn a certificate?
The Employee, Partner, and Customer
Experience Leadership Topic Mastery Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
Get started today!
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Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page. (Promo code is usually for transfer from 1 topic to 5 topics.) If you require an invoice, contact us via email to Success at ClearAction.com, but note that there is a surcharge for additional paperwork.