Employee, partner, and customer experience leadership
Strengthen brand integrity in employee and customer experience leadership
Executive-level e-consulting: self-paced training with optional live sessions
Promise what they get, and deliver issue-free what you promised.
That is brand integrity. Issue-free experience is automatic experience excellence.
Influencing this is Experience Leadership
For customer experience (CX), employee experience (EX), and partner experience (PX) = experience management (XM).
In just 5 lessons, you will be able to:
- Identify leading indicators of financial growth
- Stop costly issues and design superior experiences
- Influence customer-centric accountability companywide
- Use insights to stimulate collaboration and differentiation
- Lead strategy and governance to outpace your industry
Self-paced training
Optional live sessions at no extra charge
This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna Murthy, CCXP, CarrefourLearn how to establish indisputable ROI and internal engagement
Discover how to rapidly improve post-pandemic priorities of trust, value, respect, and values.
For any career background, this course fast-tracks and modernizes your employee, partner, and customer experience leadership wisdom.
Urgent shifts needed for 2020s
- Employee experience quagmire: quiet quitting, etc. Why didn’t EX prevent this?
- Experience management turnover and teams disbanded repeatedly.
- Slump in CX Index, ACSI, State of CX reports. Why is CX allowing this?
- Elusive CX value to the C-Suite. Shift from “programs” to embedded holistic CXM and EXM.
CX leader focus is outside-in companywide, whereas CS leader focus is customer touchpoints.
Outside-in companywide is vital to mistake-proofing experiences for customers, employees, and partners.
What’s your insights utilization rate?
Your influence expands by how you collect, clarify, communicate, and champion experience insights.
Experience Leadership is the key to buy-in, internal engagement, and impressive ROI.
You can master 5 topics for higher CX+EX+PX value:
1) Leading Indicators (Metrics & Analytics)
2) Driving Change (Improvement & Design)
3) Culture & Accountability
4) Voice of Experience & Intelligence
5) Operationalized Strategy
Bonus: Earn CCXP CRCs
All topics are universal to customer experience, employee experience, and partner experience.
Strengthen your customer experience leadership skills:
I absolutely loved your Advanced CX+EX+PX recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor.
Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactoryExperience Leadership for Experts seminars bring the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-Uribe, Head of Customer Experience, North America, SageThis course is right for you if:
- You want to be indispensable. You gain advanced wisdom for internal buy-in and massive gains.
- Your career growth is top priority. You learn BETTER ways for all these skills.
- Your aim is EX & CX maturity. It’s time now to elevate vision and impact.
- You want instructor feedback. Responses in LinkedIn messaging and for every Topic Mastery submittal.
- You are interested in peers’ views. Join a live session and join the course Slack channel.
- Your time is valuable. This is faster than anything else.
- You want flexibility. It’s self-paced with no expiration, and you can arrange live sessions.
- You need to earn CCXP Renewal Credits (CRCs).
Each hour of study with a CXPA-Recognized Training Provider’s resources is one CRC (CCXP Renewal Credit).
Estimated and optional — potential study time is 22.5 hours: 7.5 hours videos, 4.5 hours workbooks, 5 hours quizzes, 5.5 hours links.
This is a go-to resource with templates and examples.
Layers match your expertise: blitz and deep-dive, 8 to 15+ hours.
You will get:
- Non-transferrable lifetime license to video segments (25-35 minutes each) totaling about 1.5 hours per topic.
- Personalized instructor feedback for 3 scenario questions per topic to earn your Experience Leadership Certificate.
- Workbook for each topic with questions relating videos to your experiences + templates for applying key points in your work.
- Links to examples and templates for many concepts in each topic to deep-dive now or in the future.
- 200 multiple-choice questions with clues and explanations.
- 75 more multiple-choice story questions in Who Wants to Be a Millionaire quiz game format.
- Request a Zoom link for a 90-minute live session at no extra charge.
- Optional coaching.
- Optional private live sessions.
- Live sessions at no extra charge can be arranged for 5+ participants.
No risk: try 1 topic with 7-day guarantee if nothing is new for you.
Experience Leadership for Experts is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria Matthews, CCXP, Principal, SEMA4 ConsultingThank you for having a wonderful Experience Leadership for Experts session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank LimitedGet a lesson preview
Lynn Hunsaker is your instructor
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
ClearAction increased customer experience leadership wisdom here:
Group Learning
No extra charge for live sessions! Emphasis in live session may be customized to participants’ goals and questions.
Are you an individual who wants to join others in a live 5-week series? Fill-in the form below to be notified when 5+ people request similar timing.
Have a team of 5 or more? Arrange group self-paced or private 5-week live remote learning by clicking the link below (specify the quantity by clicking “Qty” or “Details”). Send email to Success at ClearAction.com with participant names and email addresses for their ClearAction portal passwords.
If you require an invoice or PO, contact us directly, but note that there is a surcharge for additional paperwork.
Live sessions can be a mix of participants from all 3 levels.
Experience Leadership Mastery for everyone
customer, partner & employee experience excellence
Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.
Foundations
For all experience managers
$400 live
$300 self-paced
50-60 minutes per topic
10 true-false per topic
or request timing
Intermediate
For seasoned XM managers
100% prep for certification
Maturity: $450 for 5, $90 for 1 topic
CCXP: $475 for 5, $95 for 1 topic
75-90 minutes per topic
275 choice, templates, links
Maturity: request timing
CCXP: request timing
Advanced
For VPs, authors, CCXPs, etc.
$550 for 5 topics
$110 for 1 topic
90-100 minutes per topic
sophisticated extras
or request timing
Can I earn a certificate?
The Employee, Partner, and Customer
Experience Leadership Topic Mastery Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
Get started today!
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Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page. (Promo code is usually for transfer from 1 topic to 5 topics.) If you require an invoice, contact us via email to Success at ClearAction.com, but note that there is a surcharge for additional paperwork.
Experience Leadership for Experts is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up level our CXM.
Peter Rush, FCXP, Senior Director, Customer Experience, MedecisionLynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMGClear Action: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!
