Employee, partner, and customer experience leadership
— Experience Leadership = influencing how your business is run in alignment to customers, employees, partners, and investors alike.
Experts’ & Executives’ Experience Leadership Power Guides
— Experts = keynoters, authors, award winners and judges, certified experience leaders, and seasoned executives.
— Power Guides are video lessons loaded with pro tips, multiple-choice quizzes, and examples/templates links.
Do you have a Customer Alignment Strategy?
Customer Alignment Strategy is Experience Leadership: influencing how your business is run in alignment with customers, to prevent profit potholes and remove revenue roadblocks.
Discover pro tips for Customer Alignment Strategy
Engaging all non-customer-facing roles and senior leaders in CXM was Lynn Hunsaker’s specialty when she led companywide customer alignment for many years. Alignment saved millions and generated millions. She is the creator of experts’ power guides.
Elevate Your Entire Team
— All universal to employee, partner, and customer experience.
— Fresh ideas rise above challenges with lots of pro tips.
— Live classes or self-paced 20-minute power guides.
Start Here!
Start with this 50-question pre-test.
— Plus hints and correct answer reasons and a free power guide.
— Quickly see which ClearAction $25 power guides you need.
— 22 power guides are 20 minutes + quiz, and template/example links.
See power guides list below or get all guides, quizzes, etc. here:
This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna Murthy, CCXP, CarrefourPower Guides
20-Minute power guides — click button to add to checkout cart
“This course is certainly among the best CX content I’ve ever found.
It unites concepts and application. It’s a CXM system connected with business results.”
— Elaine Mazzon, PhoneTrack (Brazil)
20-Minute power guides — click button to add to checkout cart
It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up level our CXM.
Peter Rush, FCXP, Senior Director, Customer Experience, Medecision20-Minute power guides — click button to add to checkout cart
This is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization.
Peter Rush, FCXP, Senior Director, Customer Experience, Medecision20-Minute power guides — click button to add to checkout cart
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG20-Minute power guides — click button to add to checkout cart
Speaking from over 20 years of service in our industry, I can say that your expertise and wisdom and the experience of attending your trainings are all absolutely world class, and how deeply you care about the subject matter and your students is inspirational.
The course material is truly a wealth of knowledge. I feel more confident and equipped. Your expertise, dedication, and passion for CX certainly made a significant impact on my learning experience.
Notes:
1. Live 90-minute classes for 2+ participants via public schedule or send in-person or remote private class request to Success@ ClearAction.com.
2. You can get a credit for your pre-test payment toward all self-paced resources or live class(es). Upgrade anytime by request to Success@ ClearAction.com.
3. Discount code is usually for transfer from a power guide to a bundle or from Enthusiasts to CCXP to Experts masterclass.
4. If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep prices low via immediate online payments.
Power guides are perfect for extended staff meetings, lunch-n-learns, contests, gifts, etc.
You control the pace and scope of skill-building for customer, partner, and employee experience managers and enthusiasts.
Lynn Hunsaker is your instructor
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
The Employee, Partner, and Customer Experience Leadership Topic Mastery Certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by Lynn Hunsaker.
Get started today!
Includes pay over time option
Coaching: you can ask any questions before and/or after the exam up to 60 minutes.
Schedule coaching via “Let’s Talk” button at top of this web page or bit.ly/meetLH.
Live 90-minute classes for 2+ participants via public schedule or send private class request to Success@ ClearAction.com.
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