CCXP Info
Pass the CCXP Exam on Your 1st Attempt!
The world’s first CXPA-approved online prep course.
5 modules and 350+ practice questions — everything you need in 1 place.
Go Forward with Clarity & Actionability
11 years’ track record of first-attempt success —
plus: elevating strategic impact of your CX ROI!
Self-paced — or live 90-minute classes available Wednesdays —
spots are limited.
“Previously, I tried the CCXP exam unsuccessfully after buying popular practice exams.
I wish I’d bought ClearAction’s course earlier. It’s really excellent!!! I love it.” — Bruce Liu, CCXP, Blue Cross Hong Kong
You Know CX.
But CCXP Requires a Different Mindset!
CCXP exam questions have 4 good choices and only 1 best choice.
Sample exams don’t train your thinking for every possible question.
Complimentary study materials feel like drinking from a fire hose.
You’re terrified of spending $495 on the exam only to fall short
— as up to 40% of exam participants do —
requiring more study time, exam time, and additional $195 fee for every exam retake.
And after all that, your CXM practices are the same as before: no greater impact to corporate strategy and growth.
Here’s the truth:
CCXP success is not about working harder or memorizing.
It’s about studying smarter. Unlearning. Re-learning.
CCXP candidates do not lack experience.
They studied the wrong way.
That ends today. See this example ⇒
Example:
“After 26 years in CX roles and leadership, 21-point NPS increases, 95% renewal rates, 6 international CX awards —
this class showed me we could have been even better.
I’m seeing our past initiatives through a new lens with continuous learning.”
— George Bell-Uribe, Head of Customer Experience, North America, Sage
“Incredibly valuable is the structure, logic, and a clear path — something I was missing until now. Your course fills a crucial gap for not just studying for the exam, but aiming to grow into the role with confidence.” — Kusum Yadav, CCXP
Excel Beyond Norms in the CCXP Exam and Your Career
Without ClearAction’s course, up to 40% of CCXP exam candidates fail the 1st time.
Few CCXPs elevate their practices after the exam.
Careers and customers deserve better!
Our CCXP masterclass changes that.
Nearly all participants excel in the exam and with executives!
Picture yourself on the other side of this course:
You pass the CCXP exam on your very first attempt — no retakes, no wasted fees, no more waiting.
- Your résumé stands apart with the world’s only brand-independent, practitioner-verified CX credential.
- You command executive conversations with CX strategies directly tied to board-level priorities.
- You stop assuming CX practices will drive financials — and start proving it with obvious money value.
- Your Senior Leadershp Team engages. Your CFO approves your requests. Your career accelerates.
You join a global community of CCXPs who are raising the bar for customer experience leadership.
Recertification is built-in with renewal credits (CRCs) earned in the CX Value Multipliers Forum.
“I recommend this course! It inspired my team to put a chain of programs in-play to address culture gaps
— silos —
with a goal of achieving CXM as a team sport.”
— Liz Mwandila, Head of Customer Experience, OneLife Assurance
CCXP with ClearAction isn’t just a certification.
It’s the credential that transforms how others see you
— and how you see yourself.
Enroll in 100% CCXP Exam Preparation
Lynn Hunsaker created the world’s first CXPA-approved online training to give you complete, concise, confident exam readiness.
CCXPs from 50+ countries and hundreds of companies relied only on our self-paced course to pass the exam efficiently.
CCXP complete course includes:
a) Multiple-choice quizzes with hints and answers.
b) Two 100-question practice exams.
c) Topic mastery scenarios to receive:
Instructor feedback.
Experience Leadership Diploma.
d) Advice for your:
CCXP application form
CCXP exam success.
Dedicate 7+ hours for completion.
Get loads of pro tips: exam and career.
100% up-to-date with CX Book of Knowledge + 2026 CCXP exam.
CCXPs in 50+ countries relied on this.
Lifetime access for original participant’s reference only.
You get CX Value Multipliers Forum (Friends Access) for:
a) Your online course portal.
b) CCXP peer discussions.
c) Expanding ongoing use of CCXP wisdom in your career.
CCXP Masterclasss Curriculum:
5 Competencies
Metrics, Insights, Design, Culture, Strategy
How Metrics Tie to Financials
ROI, payback, lifetime value, churn, retention, market share, wallet share.
NPS and other indexes.
Statistical significance, validity, standard deviation.
Benchmarking, predictive analytics, multivariate analysis.
Leading and lagging indicators.
And much more!
How Insights Inspire Greatness
Voice of customer, employee, and partner listening methods.
Segmentation and sampling strategy.
Moments of truth, end-to-end journey, scales, questions, maturity tiers.
Actionable reporting, stimulating action.
Mapping: journey, persona, empathy, service blueprint.
And much more!
How Design Drives Growth
Qualitative research and behavioral science.
Design phases, tools, and success factors.
Innovation and improvement success.
Service delivery and recovery design and quality.
Project, process, and risk management.
And much more!
How to Fast-Track Culture Change
Customer-aligned executives, employees, and processes.
Employee-centric and customer-centric management.
Stakeholder partnering, organizational motivation, and accountability.
Teamwork, coordination, collaboration.
Customer-centric engagement.
And much more!
How to Embed CX in Strategy
Strategic analysis and planning, intentional CX, North Star.
Brand promise and experience strategy, business outcomes and CX outcomes.
Governance: team, champions, council, ideal CXM organization and roles.
CXM strategy steps and template.
And much more!
Option 1: CCXP Complete Course
CCXP Exam Complete Course
Everything you need to pass the CCXP exam.
5 modules + two 100-question practice exams + instructor feedback.
Earn your CCXP in 5 weeks (live course)
or 5 days (self-paced) or even 1 day!
Options for live class, private groups, and pay-over-time
“I struggled with CXPA’s book of knowledge and relating the content to sample exams. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me.I took the exam and passed with the first attempt, by solely going through the course.
I am forever grateful for the time saved and mindset shift.
This course even greatly impacted and improved my actual work.” — Lilian Nguyo, CCXP, Customer Experience Manager, Prudential Life
Unlearn & Elevate CXM
Lynn Hunsaker streamlines your learning experience with out-of-the-ordinary examples from her own career.
She engaged every functional area in customer alignment in her Corporate Strategic Planning and Corporate Quality roles.
“I found so much value in Lynn’s teachings and I wholeheartedly recommend you take this opportunity. Her teachings are easy to comprehend and highly actionable. 👍
This is THE best opportunity to learn from one of the most insightful and practical CX thought leaders in the world.” — Gaielle Syquia, CCXP, Senior Associate Director, FWD Insurance
Ask Questions in Live Classes
Live classes include the self-paced course. Attend any future class anytime.
Asia + Oceania Fridays.
EMEA + Americas Wednesdays.
Or schedule a private class for yourself or your group.
“I thought I knew customer experience until I joined the ClearAction course.
I found myself shocked and wide-eyed by the truths that were being revealed.
I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
— Sharon Muyera, Customer Experience Manager, Davis & Shirtliff
CCXP Exam Process
ClearAction manages your preparation and real-life use.
CXPA manages your exam and credential.
You can be fully exam-ready in 1 day (self-paced intensive) or 5 weeks (live classes) with ClearAction’s 100% CCXP Exam Preparation.
CXPA manages the CCXP credential independently: Customer Experience Professionals Association (CXPA).
The CCXP exam is 100 multiple-choice questions.
- 80% correct is required for certification.
You get 3 hours to complete the exam.
- Exam in English and French, soon in Arabic.
CXPA reports your number of correct answers.
- Percent correct for each of the 5 competencies.
- Not which questions had incorrect answers.
- Not why they are incorrect.
Schedule your exam after your ClearAction course.
- Approval of your application form takes up to 2 weeks.
- Fast: use phrases from your ClearAction course.
- When approved, you must select your exam date.
- Pay USD $495 exam fee directly to CXPA.
- Sit the exam while our course is fresh in your mind.
You can go to a testing facility in a metropolitan area.
- Or take the exam online any time of day or night.
- Online exam has an AI proctor to ensure fairness.
https://www.cxpaglobal.org/earn-your-ccxp
Get step-by-step pro tips in ClearAction’s course.
“CCXP truly stands apart. Speaking as someone with 4 other CX certifications, nothing else comes close.
The CCXP remains the platinum standard.”
— Scott Lee Holloway, CCXP, Head of Customer Experience, APS Bank
Claim Your Exclusive Bonuses
To help you thrive, you recieve exclusive bonuses
only in our 100% CCXP Exam Preparation Masterclass.
Instant Access to Free Gifts
FREE Welcome Pack!
ADVICE FOR EVERY STEP OF YOUR CCXP JOURNEY:
1ST ATTEMPT APPROVAL OF APPLICATION FORM AND 1ST ATTEMPT EXAM SUCCESS.
HOW TO EXCEL IN SELF-STUDY AND MULTIPLE-CHOICE EXAMS.
WHAT TO EXPECT & HOW TO PREPARE.
HOW TO RECALL KEY POINTS.
- CCXP Pre-Test — Diagnose your knowledge gaps before you study a single lesson. So every hour you invest goes exactly where it’s needed.
- 20 Power Guide Lessons — Succinct 15-minute videos and quizzes covering 100% of the 5 CCXP competencies. So you know exactly what’s on the exam and why.
- Pro Tips in Every Lesson — Discover typical CX practices you can skip in favor of superior practices. So your executives immediately see higher value.
- CCXP Peer Discussions — Ask questions and share examples specific to Metrics, Insights, Design, Culture, Strategy, exam success, and real-life success. So you perform above the norms everywhere you go.
- 2 Full 100-Question Sample Exams — Mirroring the format and difficulty of the real CXPA exam. So you walk in feeling like you’ve done this before.
- Instructor Feedback — Ask questions anytime 24×7. And get personalized guidance on your topic mastery scenario responses. So you know what’s needed further.
Experience Leadership Diploma with Distinction — Earn this by demonstrating your mastery of true-to-life challenging scenarios. So you have proof of real-world CX competency — beyond other CX certificates and university CX degrees.
- 5 Live 90-Minute Classes — (Option) Direct Q&A with Lynn, cohort discussions, and real-time scenario coaching. So no question goes unanswered.
- CCXP Application Guidance — Step-by-step pro tips for prompt success in CXPA’s approval process and exam. So you save time and stress.
- Lifetime Access to Resources — Return to any lesson or live class you bought, any time. So you can revisit key points as your career evolves.
- Perks & Privileges — Earn points for your quizzes, class completion, and achievements. So you can take a leadership role in interactive events, showcase your wisdom, and earn savings on premium resources.
- CX Value Multipliers Forum — See exactly how to use it all in real life via 5-minute guides, interactive events, and peer discussions for Ask-Absorb-Adopt-Apply-Account-Applaud. So your investment keeps compounding long after exam day.
“Your course made the exam questions feel very approachable and intuitive.”
— Jenna Harwood-Pepers, CCXP, Senior Customer Experience Manager, PointClickCare
Is it Worth the Investment?
Let’s Do the Math
One failed attempt doesn’t just cost money —
it costs months of delay, researching, re-thinking, and low self-confidence.
Think about what’s at stake:
- Other certifications are more tactical, and less strategic: Price $2500+
- CX Master’s Degree Diploma is $32,000: Price $2100 per module
(metrics + insights + design + culture + strategy = $10,500) - Other CCXP prep courses take more of your time with far fewer perks: Value $2500
- Exam retake risks your time and investment: Waste $495 or keep adding $195
- Lose out on ClearAction CXM pro tips for strategic impact: Risk job loss + job search costs
🏆 ClearAction’s 100% CCXP Exam Prep gives you everything for a fraction of that.
ClearAction course value: $13,700
Your ClearAction investment: $495
💡 One salary increase from your new CCXP credential pays for this course many times over.
Here’s what you actually get with ClearAction:
5 CCXP Competency Modules with Advanced Pro Tips: Value $10,500*
- 350+ practice questions with hints and answer key: Value: $300
- Personalized Instructor Feedback to Your Scenario Responses: Value $300
- Experience Leadership Diploma with Distinction: Value $1000
- CX Value Multipliers Forum Membership: Value $600
- CCXP Renewal Credits: Value $600
- Lifetime Access to Resources: Value: $400.
*Information in this Masterclass goes beyond CX Masters Degree!
You get all this for only $495 for your self-paced 100% CCXP Exam Preparation Masterclass
“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
— Khensani Mashele, Analytics & Insights, Multichoice Group
“My ROI is exponential! This is a transformative boot camp which elevates one’s experience leadership.
The value from the intelligently crafted strategy, culture, design, insights, and metrics modules is unmatched.”
— Liz Mwandila, Head of Customer Experience, OneLife Assurance
Aneesh Kammath, CCXP
“Your question bank is precise and helpful. Your entire content — especially metrics — is so powerful and explained in an excellent way.”
Option 2: Study one topic at a time
Option 3: Study only what you need
Coming Soon: 20 Power Guides
Metrics
Return on Investment
Market Truths
Analytics
Bonuses
Insights
Qualitative Research
Experience Voice
Managing Insights
Maps & Personas
Design
Design & Innovation
Design Tools
Quality & Recovery
Projects & Processes
Culture
Aligned Leadership
Aligned Engagement
Influencing
Accountability
Strategy
Strategic Analysis
Strategic Planning
Experience Strategy
Governance
CCXP Power Guides
Power Guides are 15-minute lessons with videos, quiz, and links to examples and resources
Save time and money: focus on the subtopics you need.
There are 4 Power Guides in each CCXP Module: 4 x 5 modules = 20 Power Guides in complete course.
Return on Investment: Metrics Power Guide
Analytics: Metrics Power Guide
Market Truth: Metrics Power Guide
VoC Who: Insights Power Guide
Samir Mirzakhanov, CCXP
“It’s given me a much clearer understanding of mature customer experience. Strategy was especially enlightening.”
See what to focus on for the CCXP exam!
(1 question from each of our 20 CCXP Power Guides.)
See the ClearAction power guide: Accountability.
See the ClearAction power guide: Aligned Leadershp.
See the ClearAction power guide: Strategic Analysis.
See the ClearAction power guide: Strategic Planning.
See the ClearAction power guide: Bonuses.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Projects & Processes.
This is known as ____.
See the ClearAction power guide: Analytics.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Influencing.
See the ClearAction power guide: Strategic Planning.
See the ClearAction power guide: Managing Insights.
See the ClearAction power guide: Maps & Personas.
What is the ROI?
See the ClearAction power guide: ROI.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Design & Innovation.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Market Truth.
See the ClearAction power guide: Aligned Engagement.
See the ClearAction power guide: Design Tools.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Quality & Recovery.
See the ClearAction power guide: Qualitative Research.
See the ClearAction power guide: Governance.
It’s normal for your first few quizzes to be lower than you expect.
The CCXP exam questions are a different way of thinking for most people.
Be patient as you study.
Save lots of time and money with ClearAction's 100% CCXP Examp Preparation.
With ClearAction’s approach, you’ll soon find the exam questions easy to answer.
Check your email for the details!
— Jenna Harwood-Pepers, CCXP, PointClickCare
"“It’s given me a much clearer understanding of mature customer experience. Strategy was especially enlightening.” — Samir Mirzakhanov, CCXP, Azercell Telecom
Earn your CCXP in 5 weeks (live classes)
or 5 days (self-paced)
or even 1 day!
(5 hours for 20 Power Guides . . . 20 multiple-choice short quizzes, two 100-question sample exams, and loads of pro tips for the exam and higher ROI in your career.)
https://ClearAction.com/ccxp-info
Any questions: DM Lynn Hunsaker on LinkedIn
Bruce Liu, CCXP
Get started today!
CCXP
Everything you need to pass the CCXP exam on your first attempt (plus loads of pro tips for your career)
Actionable, affordable, advanced e-consulting
100% CCXP Exam Preparation
Experience Metrics
Experience Insights
Experience Design
Experience Culture
Experience Strategy
Analytics: Metrics Power Guide
Return on Investment: Metrics Power Guide
Market Truth: Metrics Power Guide
Tatiana Ramirez, CCXP
Fully recommended!”
Frequently Asked Questions
- How long does it take to complete the course?
1 day with 7 focused hours for the video lessons and quizzes, or 1 lesson per day for 5 days (self-paced), or 5 weeks (live classes). You choose the pace that fits your life. Most participants like to try the quizzes more than once and revisit video lessons.
- Do I need to be a CXPA member to enroll?
No, you do not need to be a CXPA member to earn your CCXP credential. Your exam fee is lower if you are a CXPA member. We recommend completing our course before paying the exam fees.
- What if other prep materials didn’t work well for me?
- Participants say our course solved confusion caused by other resources. Here you learn how to think differently: to discern the correct answer for nearly any exam question or career challenge.
Is this course up to date with the current CCXP exam?
Yes, this masterclass is 100% aligned with CXPA’s current CCXP exam. Our study materials have been updated regularly since receiving CXPA’s approval in 2015.
- Should I read the CX Book of Knowledge first?
- No need. All relevant information from the CX Book of Knowledge is included in ClearAction’s masterclass and practice questions. Here it’s concise with visual aids and personal career examples.
- What happens after I buy the course?
- You’ll receive an email with your log-in information to CX Value Multipliers Forum. Read the Welcome page and start your video lessons. Take lots of notes to help you in the quizzes. Strive for 90% scores and submit Topic Mastery answers for instructor feedback.
- Can I skip video lessons if I enroll in live classes ?
- It’s best to preview video lessons before live classes — at least read the transcript. You can request specific focus areas for the live classes. Live classes might not cover everything in the video lessons. We cover a lot of information that is new to most participants. You have lifetime access to the live classes, so you can re-attend in the future, including after receiving your CCXP credential.
- Can I arrange private live classes for myself or my team?
- Yes, you can arrange it by clicking a button on the https://ClearAction.com/ccxp web page, or selecting a start date at https://ClearAction.com/bookings, or by sending a direct message in LinkedIn or email success@ clearaction.com.
- What happens after I pass the CCXP exam?
- Let us know so we can celebrate with you.Your lifetime course access stays active for future reference. Interactive events, peer discussions, and 5-minute guides in the CX Value Multipliers Forum help you bring it all to life in your career.
You’ve worked hard to get here.
Now make it official.
- Pass the CCXP exam on your very first attempt — no retakes, no wasted fees, no wasted time.
- Elevate your career with the world’s only brand-independent, practitioner-verified CX credential.
- You’ll command executive conversations with CX strategies directly tied to board-level priorities.
- Stop assuming CX practices will drive financials — discover how to prove it with obvious money value.
- Your Senior Leadershp Team engages. Your CFO approves your requests. Your career accelerates.
- Join a global community of CCXPs who are raising the bar for customer experience leadership.
- Get built-in recertification with renewal credits (CRCs) earned in the CX Value Multipliers Forum.
👉 Lynn Hunsaker is dedicated to your success.
⚡ Live Wednesday classes are open now.
Self-paced access begins immediately.
Yes! I’m Ready to Earn My CCXP
Click “Change Plan: Options” to select your preferred arrangement:
5 Complete Masterclass Choices:
(1) self-paced, (2) live remote, (3) private group, (4) 10-person self-paced, or (5) 1-person solo 5 live classes.
CCXP Info
Pass the CCXP Exam on Your 1st Attempt!
The world’s first CXPA-approved online prep course. 5 modules and 350+ practice questions — everything you need in 1 place.
Go Forward with Clarity & Actionability
11 years’ track record of first-attempt success — plus: elevating strategic impact of your CX ROI!
Self-paced — or live 90-minute classes available Wednesdays — spots are limited.
“Previously, I tried the CCXP exam unsuccessfully after buying popular practice exams.
I wish I’d bought ClearAction’s course earlier. It’s really excellent!!! I love it.”
— Bruce Liu, CCXP, Blue Cross Hong Kong
You Know CX. But CCXP Requires a Different Mindset!
CCXP exam questions have 4 good choices and only 1 best choice.
Sample exams don’t train your thinking for every possible question.
Complimentary study materials feel like drinking from a fire hose.
You’re terrified of spending $495 on the exam only to fall short — as up to 40% of exam participants do —
requiring more study time, exam time, and additional $195 fee for every exam retake.
And after all that, your CXM practices are the same as before: no greater impact to corporate strategy and growth.
Here’s the truth:
CCXP success is not about working harder or memorizing.
It’s about studying smarter. Unlearning. Re-learning.
CCXP candidates do not lack experience.
They studied the wrong way.
That ends today. See this example ⇒
“Incredibly valuable is the structure, logic, and a clear path — something I was missing until now.
Your course fills a crucial gap for not just studying for the exam, but aiming to grow into the role with confidence.”
— Kusum Yadav, CCXP, Senior Research Consultant
“After 26 years in CX roles and leadership, 21-point NPS increases, 95% renewal rates, 6 international CX awards —
this class showed me we could have been even better.
I’m seeing our past initiatives through a new lens with continuous learning.”
— George Bell-Uribe, Head of Customer Experience, North America, Sage
Excel Beyond Norms in the CCXP Exam and Your Career
Without ClearAction’s course, up to 40% of CCXP exam participants fail. Few CCXPs elevate their practices after the exam.
Your career and your customers deserve better!
ClearAction’s CCXP masterclass changes that. Nearly all course participants excel in the exam and with executives!
Picture yourself on the other side of this course:
- You pass the CCXP exam on your very first attempt — no retakes, no wasted fees, no wasted time.
- Your résumé stands apart with the world’s only brand-independent, practitioner-verified CX credential.
- You command executive conversations with CX strategies directly tied to board-level priorities.
- You stop assuming CX practices will drive financials — and start proving it with obvious money value.
- Your Senior Leadershp Team engages. Your CFO approves your requests. Your career accelerates.
- You join a global community of CCXPs who are raising the bar for customer experience leadership.
- Recertification is built-in with renewal credits (CRCs) earned in the CX Value Multipliers Forum.
“I recommend this course!
It inspired my team to put a chain of programs in-play to address culture gaps — silos —
with a goal of achieving CXM as a team sport.”
— Liz Mwandila, Head of Customer Experience, OneLife Assurance
CCXP with ClearAction isn’t just a certification. It’s the credential that transforms how others see you — and how you see yourself.
Enroll in 100% CCXP Exam Preparation
Lynn Hunsaker created the world’s first CXPA-approved online training to give you complete, concise, confident exam readiness.
CCXPs from 50+ countries and hundreds of companies relied only on our self-paced course to pass the exam efficiently.
You have 3 choices:
CCXP complete course includes:
- 350+ practice questions with hints and answers.
- Two 100-question exams similar to CCXP.
- Topic mastery scenarios to receive:
- Instructor feedback.
- Experience Leadership Diploma.
- Advice for your:
- CCXP application form
- CCXP exam success.
Dedicate 7+ hours for completion.
Get loads of pro tips for exam and career ROI.
100% updated to CX Book of Knowledge + 2026 exam.
CCXPs in 50+ countries relied on this course.
Lifetime access for original participant’s reference only.
You get CX Value Multipliers Forum (Friends Access) for:
- Your online course portal.
- CCXP peer discussions.
- Expanding use of CCXP wisdom in your career.
CCXP Masterclasss Curriculum: 5 CCXP Competencies — Metrics, Insights, Design, Culture, Strategy
How Metrics Tie to Financials
ROI, payback, lifetime value, churn, retention, market share, wallet share.
NPS and other indexes.
Statistical significance, validity, standard deviation.
Benchmarking, predictive analytics, multivariate analysis.
Leading and lagging indicators.
And much more!
How Insights Inspire Greatness
Voice of customer, employee, and partner listening methods.
Segmentation and sampling strategy.
Moments of truth, end-to-end journey, scales, questions, maturity tiers.
Actionable reporting, stimulating action.
Mapping: journey, persona, empathy, service blueprint.
And much more!
How Design Drives Growth
Qualitative research and behavioral science.
Design phases, tools, and success factors.
Innovation and improvement success.
Service delivery and recovery design and quality.
Project, process, and risk management.
And much more!
How to Fast-Track Culture Change
Customer-aligned executives, employees, and processes.
Employee-centric and customer-centric management.
Stakeholder partnering, organizational motivation, and accountability.
Teamwork, coordination, collaboration.
Customer-centric engagement.
And much more!
How to Embed CX in Strategy
Strategic analysis and planning, intentional CX, North Star.
Brand promise and experience strategy, business outcomes and CX outcomes.
Maturity tiers and roadmap.
Governance: team, champions, council, ideal CXM organization and roles.
CXM strategy steps and template.
And much more!
Option 1: CCXP Complete Course
CCXP Exam Complete Course
Everything you need to pass the CCXP exam on your first attempt.
— 5 modules + two 100-question practice exams + instructor feedback —
Earn your CCXP in 5 weeks (live classes) or 5 days (self-paced) or even 1 day!
Options for live classes, private groups, and pay-over-time
“I struggled with CXPA’s book of knowledge and relating the content to sample exams. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me.
I took the exam and passed with the first attempt, by solely going through the course.
I am forever grateful for the time saved and mindset shift.
This course even greatly impacted and improved my actual work.”
— Lilian Nguyo, CCXP, Customer Experience Manager, Prudential Life
Unlearn & Elevate CXM
Lynn Hunsaker streamlines your learning experience with out-of-the-ordinary examples from her own career.
She engaged every functional area in customer alignment in her Corporate Strategic Planning and Corporate Quality roles.
“I found so much value in Lynn’s teachings and I wholeheartedly recommend you take this opportunity. Her teachings are easy to comprehend and highly actionable. 👍
This is THE best opportunity to learn from one of the most insightful and practical CX thought leaders in the world.” — Gaielle Syquia, CCXP, Senior Associate Director, FWD Insurance
Ask Questions in Live Classes
Live classes include the self-paced course. Attend any future class anytime.
Asia + Oceania Fridays. EMEA + Americas Wednesdays. Or schedule a private class for yourself or your group.
“I thought I knew customer experience until I joined the ClearAction course.
I found myself shocked and wide-eyed by the truths that were being revealed.
I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
— Sharon Muyera, Customer Experience Manager, Davis & Shirtliff
CCXP Exam Process
ClearAction manages your preparation and real-life use. CXPA manages your exam and credential.
You can be fully exam-ready in 1 day (self-paced intensive) or 5 weeks (live classes) with ClearAction’s 100% CCXP Exam Masterclass.
CXPA manages the CCXP credential independently: Customer Experience Professionals Association (CXPA).
The CCXP exam is 100 multiple-choice questions.
- 80% correct is required for certification.
You get 3 hours to complete the exam.
- Exam in English and French, soon in Arabic.
CXPA reports your number of correct answers.
- Percent correct for each of the 5 competencies.
- Not which questions had incorrect answers.
- Not why they are incorrect.
Schedule your exam after your ClearAction course.
- Approval of your application form takes up to 2 weeks.
- Fast: use phrases from your ClearAction course.
- When approved, you must select your exam date.
- Pay USD $495 exam fee directly to CXPA.
- Sit the exam while our course is fresh in your mind.
You can go to a testing facility in a metropolitan area.
- Or take the exam online any time of day or night.
- Online exam has an AI proctor to ensure fairness.
https://www.cxpaglobal.org/earn-your-ccxp
Get step-by-step pro tips in ClearAction’s course.
“CCXP truly stands apart. Speaking as someone with 4 other CX certifications, nothing else comes close.
The CCXP remains the platinum standard.”
— Scott Lee Holloway, CCXP, Head of Customer Experience, APS Bank
Claim Your Exclusive Bonuses
To help you thrive, you recieve exclusive bonuses only in our 100% CCXP Exam Preparation Masterclass.
Instant Access to Free Gifts
FREE Welcome Pack!
ADVICE FOR EVERY STEP OF YOUR CCXP JOURNEY: 1ST ATTEMPT APPROVAL OF APPLICATION FORM AND 1ST ATTEMPT EXAM SUCCESS. HOW TO EXCEL IN SELF-STUDY AND MULTIPLE-CHOICE EXAMS. WHAT TO EXPECT & HOW TO PREPARE. HOW TO RECALL KEY POINTS.
CCXP Pre-Test — Diagnose your knowledge gaps before you study a single lesson. So every hour you invest goes exactly where it’s needed.
- 20 Power Guide Lessons — Succinct 15-minute videos and quizzes covering 100% of the 5 CCXP competencies. So you know exactly what’s on the exam and why.
- Pro Tips in Every Lesson — Discover typical CX practices you can skip in favor of superior practices. So your executives immediately see higher value.
- CCXP Peer Discussions — Ask questions and share examples specific to Metrics, Insights, Design, Culture, Strategy, exam success, and real-life success. So you perform above the norms everywhere you go.
- 2 Full 100-Question Sample Exams — Mirroring the format and difficulty of the real CXPA exam. So you walk in feeling like you’ve done this before.
- Instructor Feedback — Ask questions anytime 24×7. And get personalized guidance on your topic mastery scenario responses. So you know what’s needed further.
- Experience Leadership Diploma with Distinction — Earn this by demonstrating your mastery of true-to-life challenging scenarios. So you have proof of real-world CX competency — beyond other CX certificates and university CX degrees.
- 5 Live 90-Minute Classes — (Option) Direct Q&A with Lynn, cohort discussions, and real-time scenario coaching. So no question goes unanswered.
- CCXP Application Guidance — Step-by-step pro tips for prompt success in CXPA’s approval process and exam. So you save time and stress.
- Lifetime Access to Resources — Return to any lesson or live class you bought, any time. So you can revisit key points as your career evolves.
- Perks & Privileges — Earn points for your quizzes, class completion, and achievements. So you can take a leadership role in interactive events, showcase your wisdom, and earn savings on premium resources.
- CX Value Multipliers Forum — See exactly how to use it all in real life via 5-minute guides, interactive events, and peer discussions for Ask-Absorb-Adopt-Apply-Account-Applaud. So your investment keeps compounding long after exam day.
“Your course made the exam questions feel very approachable and intuitive.”
— Jenna Harwood-Pepers, CCXP, Senior Customer Experience Manager, PointClickCare
Is it Worth the Investment? Let’s Do the Math
One failed attempt doesn’t just cost money — it costs months of delay, researching, re-thinking, and low self-confidence.
Think about what’s at stake:
- Other certifications are more tactical, and less strategic: Price $2500+
CX Master’s Degree Diploma is $32,000: Price $2100 per module
(metrics + insights + design + culture + strategy: $10,500)- Other CCXP prep courses take more of your time with far fewer perks: Value $2500
- Exam retake risks your time and investment: Waste $495 or keep adding $195
- Lose out on ClearAction CXM pro tips for strategic impact: Risk job loss + job search costs
🏆 ClearAction’s 100% CCXP Exam Prep gives you everything for a fraction of that.
ClearAction course value: $13,700
Your ClearAction investment: $495
💡 One salary increase from your new CCXP credential pays for this course many times over.
Here’s what you’re actually getting at ClearAction:
- 5 CCXP Competency Modules with Advanced Pro Tips: Value $10,500*
350+ practice questions with hints and answer key: Value: $300
- Personalized Instructor Feedback to Your Scenario Responses: Value $300
- Experience Leadership Diploma with Distinction: Value $1000
- CX Value Multipliers Forum Membership: Value $600
- CCXP Renewal Credits: Value $600
- Lifetime Access to Resources: Value: $400.
*Information in this Masterclass goes beyond CX Masters Degree!
You get all this for only $495 for your self-paced 100% CCXP Exam Preparation Masterclass
“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
— Khensani Mashele, Analytics & Insights, Multichoice Group
“My ROI is exponential! This is a transformative boot camp which elevates one’s experience leadership.
The value from the intelligently crafted strategy, culture, design, insights, and metrics modules is unmatched.”
— Liz Mwandila, Head of Customer Experience, OneLife Assurance
Frequently Asked Questions
- How long does it take to complete the course?
1 day with 7 focused hours for the video lessons and quizzes, or 1 lesson per day for 5 days (self-paced), or 5 weeks (live classes). You choose the pace that fits your life. Most participants like to try the quizzes more than once and revisit video lessons.
- Do I need to be a CXPA member to enroll?
No, you do not need to be a CXPA member to earn your CCXP credential. Your exam fee is lower if you are a CXPA member. We recommend completing our course before paying the exam fees.
- What if other prep materials didn’t work well for me?
- Participants say our course solved confusion caused by other resources. Here you learn how to think differently: to discern the correct answer for nearly any exam question or career challenge.
Is this course up to date with the current CCXP exam?
Yes, this masterclass is 100% aligned with CXPA’s current CCXP exam. Our study materials have been updated regularly since receiving CXPA’s approval in 2015.
- Should I read the CX Book of Knowledge first?
- No need. All relevant information from the CX Book of Knowledge is included in ClearAction’s masterclass and practice questions. Here it’s concise with visual aids and personal career examples.
- What happens after I buy the course?
- You’ll receive an email with your log-in information to CX Value Multipliers Forum. Read the Welcome page and start your video lessons. Take lots of notes to help you in the quizzes. Strive for 90% scores and submit Topic Mastery answers for instructor feedback.
- Can I skip video lessons if I enroll in live classes ?
- It’s best to preview video lessons before live classes — at least read the transcript. You can request specific focus areas for the live classes. Live classes might not cover everything in the video lessons. We cover a lot of information that is new to most participants. You have lifetime access to the live classes, so you can re-attend in the future, including after receiving your CCXP credential.
- Can I arrange private live classes for myself or my team?
- Yes, you can arrange it by clicking a button on the https://ClearAction.com/ccxp web page, or selecting a start date at https://ClearAction.com/bookings, or by sending a direct message in LinkedIn or email success@ clearaction.com.
- What happens after I pass the CCXP exam?
- Let us know so we can celebrate with you.Your lifetime course access stays active for future reference. Interactive events, peer discussions, and 5-minute guides in the CX Value Multipliers Forum help you bring it all to life in your career.
You’ve worked hard to get here. Now make it official.
- Pass the CCXP exam on your very first attempt — no retakes, no wasted fees, no wasted time.
- Elevate your career with the world’s only brand-independent, practitioner-verified CX credential.
You’ll command executive conversations with CX strategies directly tied to board-level priorities.
Stop assuming CX practices will drive financials — discover how to prove it with obvious money value.
- Your Senior Leadershp Team engages. Your CFO approves your requests. Your career accelerates.
Join a global community of CCXPs who are raising the bar for customer experience leadership.
- Get built-in recertification with renewal credits (CRCs) earned in the CX Value Multipliers Forum.
👉 Lynn Hunsaker is dedicated to your success.
⚡ Live Wednesday classes are open now. Self-paced access begins immediately.
Yes! I’m Ready to Earn My CCXP
Click “Change Plan: Options” to select your preferred arrangement:
5 Complete Masterclass Choices: (1) self-paced, (2) live remote, (3) private group, (4) 10-person self-paced, or (5) 1-person solo 5 live classes.
“Your question bank is precise and helpful. Your entire content — especially metrics — is so powerful and explained in an excellent way.”
Aneesh Kammath, CCXP
“It’s given me a much clearer understanding of mature customer experience. Strategy was especially enlightening.”
Samir Mirzakhanov, CCXP
“Previously, I tried the CCXP exam unsuccessfully after buying popular practice exams. I wish I’d bought this earlier. It’s really excellent!!! I love it.”
Bruce Liu, CCXP
Option 2: Study one topic at a time
Self-Paced or Live Modules
Each module has 4 Power Guides. Does not include practice exams or instructor feedback.
Power Guide: 15-minute lesson videos, quiz, and links to examples and resources.
How Metrics Tie to Financials
ROI, payback, lifetime value, churn, retention, market share, wallet share.
NPS and other indexes.
Statistical significance, validity, standard deviation.
Benchmarking, predictive analytics, multivariate analysis.
Leading and lagging indicators.
And much more!
How Insights Inspire Greatness
Voice of customer, employee, and partner listening methods.
Segmentation and sampling strategy.
Moments of truth, end-to-end journey, scales, questions, maturity tiers.
Actionable reporting, stimulating action.
Mapping: journey, persona, empathy, service blueprint.
And much more!
How Design Drives Growth
Qualitative research and behavioral science.
Design phases, tools, and success factors.
Innovation and improvement success.
Service delivery and recovery design and quality.
Project, process, and risk management.
And much more!
How to Fast-Track Culture Change
Customer-aligned executives, employees, and processes.
Employee-centric and customer-centric management.
Stakeholder partnering, organizational motivation, and accountability.
Teamwork, coordination, collaboration.
Customer-centric engagement.
And much more!
How to Embed CX in Strategy
Strategic analysis and planning, intentional CX, North Star.
Brand promise and experience strategy, business outcomes and CX outcomes.
Maturity tiers and roadmap.
Governance: team, champions, council, ideal CXM organization and roles.
CXM strategy steps and template.
And much more!
Each Module is available for 3 levels:
- CX+EX+PX Experts: Seasoned executives or CX/EX certified, award winners and judges, keynoters, authors.
- CX+EX Enthusiasts: Managers working with CX, EX, PX.
- CCXP: certification exam candidates.
| Power Guide | Video Time | Quizzes | Level |
|---|---|---|---|
| Experts | 20 min. | Multiple-choice | Advanced |
| CCXP | 15 min. | Multiple-choice | Intermediate |
| Enthusiasts | 10 min. | True-false | Manager |
Option 3: Study only what you need
Metrics
Return on Investment
Market Truths
Analytics
Bonuses
Insights
Qualitative Research
Experience Voice
Managing Insights
Maps & Personas
Design
Design & Innovation
Design Tools
Quality & Recovery
Projects & Processes
Culture
Aligned Leadership
Aligned Engagement
Influencing
Accountability
Strategy
Strategic Analysis
Strategic Planning
Experience Strategy
Governance
See what to study for the CCXP exam!
(1 question from each of our 20 CCXP Power Guides.)
See the ClearAction power guide: Managing Insights.
See the ClearAction power guide: Projects & Processes.
See the ClearAction power guide: Design Tools.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Market Truth.
See the ClearAction power guide: Influencing.
See the ClearAction power guide: Accountability.
See the ClearAction power guide: Bonuses.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Maps & Personas.
See the ClearAction power guide: Aligned Leadershp.
This is known as ____.
See the ClearAction power guide: Analytics.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Aligned Engagement.
See the ClearAction power guide: Strategic Planning.
See the ClearAction power guide: Governance.
See the ClearAction power guide: Design & Innovation.
Copyright ClearAction Continuum. Not for sharing.
What is the ROI?
See the ClearAction power guide: ROI.
Copyright ClearAction Continuum. Not for sharing.
See the ClearAction power guide: Qualitative Research.
See the ClearAction power guide: Quality & Recovery.
See the ClearAction power guide: Strategic Analysis.
See the ClearAction power guide: Strategic Planning.
It’s normal for your first few quizzes to be lower than you expect.
The CCXP exam questions are a different way of thinking for most people.
Be patient as you study.
Save lots of time and money with ClearAction's 100% CCXP Examp Preparation.
With ClearAction’s approach, you’ll soon find the exam questions easy to answer.
Check your email for the details!
— Jenna Harwood-Pepers, CCXP, PointClickCare
"“It’s given me a much clearer understanding of mature customer experience. Strategy was especially enlightening.” — Samir Mirzakhanov, CCXP, Azercell Telecom
Earn your CCXP in 5 weeks (live classes)
or 5 days (self-paced)
or even 1 day!
(5 hours for 20 Power Guides . . . 20 multiple-choice short quizzes, two 100-question sample exams, and loads of pro tips for the exam and higher ROI in your career.)
https://ClearAction.com/ccxp-info
Get started today!
CCXP
Everything you need to pass the CCXP exam on your first attempt (plus loads of pro tips for your career)
Actionable, affordable, advanced e-consulting
100% CCXP Exam Preparation
Experience Metrics
Experience Insights
Experience Design
Experience Culture
Experience Strategy
Analytics: Metrics Power Guide
Return on Investment: Metrics Power Guide
Market Truth: Metrics Power Guide
Valuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Experts + Beginners!
Fully recommended!”