You collect customer insights, improve journeys, and win CX awards.

And still, budget gets cut — with silos and business-as-usual.
Customer issues repeat and proving financial growth is tough.

It’s exhausting.
And it’s not because you’re not smart enough or working hard enough.

It’s because no one showed you how to connect CX value to strategy,
urgency, and ongoing giant gains.

That stops now.

CX gains by your department are necessary, yet insufficent.
The key to obvious value multiplication
is stopping recurring issues at root causes.

Preventing issue occurrence is lowest cost with highest growth!
Prevention = being in-sync with customers.

Imagine managers of all types requesting you to show them how to increase value to customers.

That’s what happened to Lynn Hunsaker when she was Head of Corporate Quality and Customer Experience.

True story!
Managers saw peers thriving with right the first time methods for external and internal customers.

They realized business outcomes are CX outcomes, and vice versa!

The key is these 6 A’s for
Customer Experience
+ Employee Experience
+ Partner Experience:

The CX Value Multipliers Forum 
is an expert-led online community
that empowers you to
multiply every growth metric

— without expensive consultants,
lengthy processes,
or years of trial and error.

This is advanced e-consulting,
based on real-life CXM career wisdom,
with easy access and immediate actionability.

You get everything you need
to go from ignored to indispensable
— fast.

Friends Access $5 includes 5-minute guides + peer discussions
for the 1st of the 6 A’s only: “Ask” and interactive member events.

When this community helps save you one hour per month, it pays for itself many times over. You’ll gain much more than this!

The 6 A’s get managers in-sync
with internal customers and external customers!

🏆 CX Value Multipliers Forum turns around out-of-sync management.

Forum value: ongoing gains from root cause resolution of customer pain!
Plus $550/year or more extra perks per person.

Your investment: $50/month or less per person.

💡 One hour of avoided troubleshooting per month pays for this Forum many times over.

Travesty:
Unless CX/EX practices shape
customer-centered management of your firm,
missed growth opportunities
fly out the window
and squandered budget
goes down the drain.

Truth:
Typical CXM makes up for mis-steps by
non-customer-centered management:
putting bandages on dysfunction.

So, with 6 A’s pro tips,
you inspire managers of all kinds to
stop bad CX costs and
generate higher value
to external and internal customers.

That grows effectiveness and efficiency
of Marketing, Sales, and CS —
and Information Technology
and Human Resources:
it multiplies all growth metrics.

Here’s what’s happening:

• How you run your business is the employee experience.
• Your customers’ experience is how you run your business.
• Cut corners, and it hurts customers, which hurts your costs, which hurts your opportunities to grow.
• Sync everyone’s decisions to customers’ aims, and it saves costs, and grows your profit and revenue.

This is your path to multiplying both profit and revenue
while significantly improving employee experience
and customer experience at the same time.

Forum membership includes:

5-Minute Guides and discussions for 6 A’s to multiply value of experience management.

• 6 A’s: Ask >> Absorb >> Adopt >> Apply >> Account >> Applaud.
  • Friends Membership can access only the 1st A (“Ask”) Guides and Discussions.
• Guides: how-to, stories, audio clips, video clips, assessments, checklists, etc.
• Discussions: Q&A, examples, celebrations, small groups, 1-on-1, and more.
• Interactive events: community calls, webcast conversations, hackathons, etc.

Challenge Series of 5-minute guides for easy application in your work (Silver and Gold only).

Opportunity to publish your own 5-minute guides (Bronze, Silver, or Gold only).

The CX Value Multipliers Newsletter:

• Weekly edition is free to all members.
• Premium weekly how-to template (for Bronze, Silver and Gold only).
• $50 extra value.
•  

Challenges (Silver and Gold only).

• Sequenced 5-minute guides with quick video lessons to spur on-the-job use.
• $600 extra value.
•  

2 hours Coaching per year (Silver and Gold only).

• Solve a challenge you’re facing with stronger, faster results.
• $600 extra value.
•  

OR 1 Fireside Chat per year (Silver or Gold only).

• Discussion, interview, or Q&A session with Lynn Hunsaker.
• For your team, company, partners, or customers.
• About customer experience (CX), employee experience (EX), and partner experience (PX).
• For celebrations (CX Day, etc.), offsites, development, clips for workshops, intranet, etc.
• $600 extra value.
•  

“At the end of this session, there is genuine excitement among our core people for driving service excellence standards.”

1 Customer-Centric Growth Accelerator per year (Gold only).

• Online portal for your organization.
• 7 keys to customer-centric growth: pro tips.
• Assess quarterly or semi-annually or monthly.
• Select your progress roadmap for 7 keys.
• Embed progress in your culture: organizational learning.
• Apply to customer experience (CX), employee experience (EX), and partner experience (PX).
• $600 extra value.

1 Self-paced module each quarter for each team member enrolled in CX Value Multipliers Forum: (1) Intended Outcomes, (2) Trust & Partnering, (3) Rise Above Assumptions, (4) Questions to Motivate, (5) Listen to Illuminate, (6) Communicate Remotely, (7) CX Financial Savvy, (8) CX Lite Lean/Six Sigma, (9) Stakeholder Motivation — or CX+EX+PX Enthusiast, Expert, CCXP level — (10) Metrics, (11) Insights, (12) Design, (13) Culture, or (14) Strategy.

• For Bronze, Silver, or Gold only.
• Gold membership gives 1 module quarterly to each colleague.
• Keep access as long as your Bronze, Silver, or Gold membership is active.
• $600 extra value.
•  

“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”

Earn points for perks and preferred access (event moderator or panelist, 5-minute guide contributor, featured story, discounts, and more).

You get all this for only $20/month Bronze, $50/month Silver, or $200/month Gold membership.

You’ve worked hard for your CX career.
Now, let’s ensure your staying power and catapult your growth. 

Yes! I’m ready to multiply my CX value — Let’s get started!