How to “stay on the same page” in conversations with your customers:
a) What are Assumptions?
b) What are Common Sources of Assumptions?
c) How Do Assumptions Work?
d) How to Reset Assumptions
e) Cues to Identify Others’ Assumptions
f) Empathy as the Key to Checking Assumptions

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Module 1 Check Your Assumptions
Unit 1 a) What are Assumptions?  
Unit 2 Exercise a) What are Assumptions?  
Unit 3 b) What are Common Sources of Assumptions?  
Unit 4 Exercise b) What are Common Sources of Assumptions?  
Unit 5 c) How Do Assumptions Work?  
Unit 6 Exercise c) How Do Assumptions Work?  
Unit 7 d) How to Reset Assumptions  
Unit 8 Exercise d) How to Reset Assumptions  
Unit 9 e) Cues to Identify Others' Assumptions  
Unit 10 Exercise e) Cues to Identify Others' Assumptions  
Unit 11 f) Empathy as the Key to Checking Assumptions  
Unit 12 Exercise f) Self-Assessment - Assumptions  
Unit 13 Exercise f) Topic Mastery - Assumptions