May 2022
Self-paced or live: Mondays 8 PM to 9:30 PM New York = TUESDAYS 06:30 India = 08:00 Shanghai = Noon Sydney. Signup for one class or any combination of dates that work best for you. Participant Quote: "I loved this insightful and practical course. Takes CXM from theory to action. The Topic Mastery approach helps dive deep into each CCXP competency. Worth every cent. Fully recommended!" — Tatiana Ramirez, Marketing Director, Instituto de Mercadeo Agropecuario
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To drive customer-centered nimbleness, your extended customer experience team needs to know how to: 1. Align motivations 2. Foster mutual respect 3. Drive commitments 4. Facilitate company-wide use of customer insights 5. Instill customer lifetime value mindsets 6. Influence customer-centered actions
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Cross-pollination means reciprocal lessons learned, synergies, and growth. There may be many more parallels between CXM & HRM than you’ve thought. Current challenges in EX reveal a different approach is needed for both EXM & CXM. It is truly a Team Sport! Invite your team to see this 15-minute session for actionable ideas you can use today.
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CCXP study group is your opportunity to discuss Topic Mastery scenarios with other ClearAction course participants. This CCXP study group is available to Value Exchange members and buyers of ClearAction’s CCXP prep classes and practice questions. Different days and times are available: Mondays, Wednesdays, Saturdays, etc.
Find out moreJune 2022
Self-paced or live: Fridays 10:30 AM to Noon New York = 16:30-18:00 Paris. Advanced Experience Leadership is a seminar for executives and experts (authors, keynoters, thought leaders, judges, award recipients, consultants, and certified or long-time practitioners of customer experience, employee experience, and partner experience). Participant Quote: "This course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’." -- Victoria M, CCXP
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Self-paced or live: Thursdays Noon-1:30 PM New York = 18:00-19:30 Paris. Signup for one topic or any combination of dates that work best for you. Participant Quote: "The ClearAction course goes beyond test preparation. It’s a thorough and deep review of the CX body of knowledge. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact." -- Chief Experience Officer
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