Learn the basics of customer experience management: what it is, what it takes to be successful, how to develop your strategy, and how to accelerate your expertise.
Module 1 | Customer Experience 101 | |
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Unit 1 | Customer Experience Management 101 | |
Unit 2 | Quiz: What is Customer Experience? | |
Unit 3 | CX Topic Mastery | |
Unit 4 | Quiz: What is Customer Experience Management? | |
Unit 5 | CXM Topic Mastery |