Learn the basics of customer experience management: what it is, what it takes to be successful, how to develop your strategy, and how to accelerate your expertise.

Module 1 Customer Experience 101
Unit 1 Customer Experience Management 101  
Unit 2 Quiz: What is Customer Experience?  
Unit 3 CX Topic Mastery  
Unit 4 Quiz: What is Customer Experience Management?  
Unit 5 CXM Topic Mastery