Customer Experience Management 101

Learn the basics of customer experience management: what it is, what it takes to be successful, how to develop your strategy, and how to accelerate your expertise.

$49.00 - Purchase Customer Experience Management 101

Module 1	Customer Experience 101
Unit 1	Customer Experience Management 101
Unit 2	Quiz: What is Customer Experience?
Unit 3	CX Topic Mastery
Unit 4	Quiz: What is Customer Experience Management?
Unit 5	CXM Topic Mastery

ClearAction

About the Author: ClearAction

Hi, I'm Lynn! Starting in Strategic Planning as VoC Manager, I led CX alignment across all functional areas as Head of Corporate Quality & CX. DM me in the Forum or at https://linkedin.com/in/lynnhunsaker

“I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!”

MaryAnn Monroe, CCXP, Maximus

“Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.”

Aaron Mosby, CCXP, TTEC Digital

“ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.”

Kenneth Hampton, Acceptance Insurance

“Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.”

Balakrishna Murthy, CCXP, Carrefour

“Always grounded in deep experience, knowledge of CX best practices, and industry network!”

Gloria Gupta, FCXP, American Medical Association

“Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs.”

Tatiana Yakovenko, UX Design Specialist

“ClearAction calmly and concisely communicates ideas that stick in your brain and make you look at the work you’re doing differently.”

James Dodkins, Pegasystems

“Plenty of actionable takeaways! Always a pleasure.”

Clare Muscutt, Women in CX

“Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.”

Sonia Zavales, CCXP, SONICXcorp

“ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.”

Rolu Adebola, Diversiboard

“Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.”

Jenna Harwood-Pepers, CCXP, PointClickCare

“Très utile et pratique, aider les organisations à passer à un niveau supérieur.”

Tatiana Yakovenko, UX Design Specialist

“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”

Elaine Mazzon, PhoneTrack

“Worth every minute and dollar invested! To establish or operationalize CX for results, look no further. Fully recommended!”

Tatiana Ramirez, CCXP, InteractionCX

“I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.”

Mary Catherine Plunkett, CCXP, Autodesk

“ClearAction has been recommended to everyone asking me how to pass the exam.”

Shatha Balto, CCXP, My Clinic KSA

“ClearAction is not just good for exams. It applies to the real work.”

Bruce Liu, CCXP, Cognizant

“Thanks for great resources that made the exam questions feel very approachable and intuitive.”

Jenna Harwood-Pepers, CCXP, PointClickCare

“Thank you for sharing your excellent view and knowledge on CX and CXM.”

AnneMarie Jans, Salta Group

“ClearAction has been a valuable resource to me. You have unending knowledge.”

Patty Soltis, CCXP, Moffit Cancer Center

“This is a true proposal for a customer experience management system connected with business results.”

Elaine Mazzon, PhoneTrack

Your question bank is really precise and helpful. What I like most is the hints in the quiz to help you understand the perspective.

ClearAction was a huge help in passing with my first attempt. — Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health

I loved this insightful and practical course. Takes CXM from theory to action. The Topic Mastery approach helps dive deep into each CCXP competency. Worth every cent. Fully recommended! — Tatiana Ramirez, CCXP, Marketing Director, Instituto de Mercadeo Agropecuario