We have been in your shoes as customer experience practitioners and we know what it takes to increase value in the customer experience.
ClearAction is a leading expert in customer experience and customer relationships. I value ClearAction’s views on the role marketing needs to take on in managing the customer experience.
C. Crandell, CMO, Ariba
On numerous occasions ClearAction has given superb presentations on marketing and the customer experience for our company and for the Marketing Research Association. They bring insight and knowledge along with a strong desire to succeed. Always a pleasure to work with.
E. Sugar, VP, OLC Global
The cross-functional collaboration necessary to successfully manage the customer experience requires big picture, systems thinking. ClearAction brings very practical, well-thought out approaches to get the internal cooperation needed. ClearAction’s real-world experience in process improvement is obvious.
L. Sharp, Author, Customer Relationship Intelligence
ClearCXTM approaches are based on ClearAction's insights after years of managing cross-organizational CX improvement inside complex firms.
Common Customer Experience Action
Solve issues one customer at a time
Solve issues department by department
Provide reports & hope for action Sporadic CX ROI with common approaches
ClearCX Customer Experience Action
Read customer comments in cross-functional workshops
Ask "why" 5 times to identify root causes
Drive ongoing cross-organizational collaboration Enduring CX ROI with ClearCXTM approaches
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We have been in your shoes as customer experience practitioners and we know what it takes to grow value in the customer experience.