Journey Map ROI Skills

For journey map ROI, aim first for journey management

For customer experience (CX), employee experience (EX), partner experience (PX) journey map ROI.

In 4 hands-on lessons, you will be able to:

How to develop expectations personas
Create workshop exercises for the 6 A’s
- Morning: Ask, Absorb, Adopt
- Afternoon: Apply, Account, Applaud
Conduct a pre-workshop stakeholder analysis
Pre-plan change management for huge ROI
Nurture ongoing cross-org collaboration

This is Train-the-Trainer: you learn how to lead journey map ROI using dummy data or your own data

Live remote workshop (4 two-hour sessions) or in-person workshop (2 days)

Dummy Data $2000 Per Person

Your Data $8000 Total

Onsite $12K +Travel

Google Pay, Apple Pay, Klarna Pay Over Time, Bank Transfer, or Credit Card

Send a message to Success at ClearAction.com or click “Let’s Talk” at the top of this page.

2-day onsite training option requires additional fee for prepaid estimated travel time and expenses.

If you require an invoice, contact us directly, but note that there is a surcharge for additional paperwork.

In this Journey Map ROI Facilitator course, you’ll get:

Non-transferrable lifetime license.
A workbook to guide you through this in our class and every time you plan a workshop.
Guidance in identifying intended outcomes (jobs-to-be-done).
Coaching in developing a JTBD persona and journey map.
Exercises to inspire Ask, Absorb, Adopt.
Templates for Apply, Account, Applaud.
Stakeholder analysis walk-through for high-ROI facilitation.
Expert advice for planning, facilitation, and change management.
PowerPoint slides for your future workshops.
Self-assessments for workshop facilitation readiness.

ClearAction worked with Thomson Reuters on several occasions. Because they managed CX in the B2B space for years, they could provide us with examples and stories to which we could easily relate. They offered practical tools we could implement right away. It was incredibly beneficial for us to work with ClearAction. They elevated our collective CX knowledge and helped us achieve a higher level of CX maturity.

Alice Chu, CCXP, Director of Customer Experience, Thomson Reuters

Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.

Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG

I’ve had the opportunity to work with ClearAction Continuum on several projects. They are very dependable, detail oriented and have an extremely high sense of integrity. There’s no question they will do what’s needed to ensure the work is done correctly and the client’s best needs are taken into account.

Linda Popky, Strategic Development Board, Watermark

The customer experience management field and role is exciting, dynamic and complex, requiring many skills and competencies. ClearAction puts expert knowledge to great use to make sure no important detail gets left behind. They share their years of experience in clear, concise, compelling and useful ways.

Desirree Madison-Biggs, CCXP, Former Chairperson of the Board, CXPA

Lynn Hunsaker is your instructor

Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.- #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.

– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.

ClearAction clearly, calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James Dodkins, Pegasystems