Customer Experience & Marketing Workforce of the Future

Milista Anderson, SVP of Client Relations at FIS Global

The skill set that’s worked well in the past is not the same as what’s required for future success. In Marketing and Customer Experience/Care/Success roles — stewards of customer intelligence — that includes a shift going forward to being more influential internally in helping the rest of the company get in-sync with customers. Organizational nimbleness is the name of the game as the pace of change increases quarter by quarter. Milista Anderson, SVP of Client Relations at FIS Global, will share how her organization sees these new demands, what they’re experimenting with, and how it’s making a difference for employees, customers and investors.