100% CCXP Exam Preparation
Absorb superior practices with personal real-life examples.
Fast-Track CCXP & Career Success
Succinct, comprehensive lessons
Lifetime access (non-transferrable) to:
- Advice to apply and succeed in the CCXP exam.
- 2 sample CCXP exams with 100 questions each.
- 350+ practice questions have a hint and correct answer explanation.
- Visuals and personal examples to absorb key points fast.
- Self-paced videos are 2-6 minutes. Live classes are 90 minutes.
- 100% up-to-date coverage of the 2025 CCXP exam.
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Preview of video lesson Power Guides:
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Watch this 4-minute sample:
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Your CCXP Course includes all 5 modules + 2 sample exams + advice for CCXP application and exam success.
Separate modules do not include sample exams:
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Information Page for Internal Authorization (PDF)
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Includes these bonus resources:
- Walk The Talk Forum:
- Friends membership is ongoing.
- To discuss CCXP with current and past participants.
- To bring CCXP practices to life in your company.
- Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
- Optional Customer Experience Excellence Certificate and digital badge
- Reply to 3 scenarios for each of 5 modules.
- Achieve 90% or higher scores.
- Get personalized instructor feedback for each reply.
- This fine-tunes your topic mastery.
- It’s a readiness indicator for your successful exam and use on the job.
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First in the world in to receive CXPA’s stamp of approval.
- This course has been upgraded many times since 2015.
- Instructor Lynn Hunsaker is certified by California Commission on Teacher Credentialing (Business SSAT and CBEST). Across 15 years, she designed and taught several certificate workshops, along with 24 semester courses in Advertising, Business, and Marketing at UC Berkeley Extension, UC Santa Cruz Extension, and Mission College, and San Jose State University.
- 100% up-to-date for the 2025 CCXP exam.
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“I had really struggled with the material on the CX book of knowledge and relating the content to the sample exams I came across. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with the first attempt, by solely going through the course. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.”
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CCXP Handbook is covered 100% with hundreds of pro tips:
How Metrics Tie to Financials
- ROI, lifetime value, churn, retention, market share, wallet share.
- NPS and other indexes.
- Statistical significance, validity, standard deviation.
- Benchmarking, predictive analytics, multivariate analysis.
- Leading and lagging indicators, and more.
How Insights Inspire Greatness
- Voice of customer, employee, and partner methods.
- Segmentation and sampling strategy.
- Moments of truth, end-to-end journey, scales, questions.
- Actionable reporting, stimulating action.
- Mapping: journey, persona, empathy, service blueprint.
- Maturity tiers, inner and outer loop, and more.
How Design Drives Growth
- Qualitative research and behavioral science.
- Design phases, tools, and success factors.
- Innovation and improvement success criteria.
- Service delivery and recovery design and quality.
- Project, process, and risk management.
How to Fast-Track Culture Change
- Customer-aligned executives, employees, processes.
- Employee-centric and customer-centric management.
- Stakeholder change management and accountability.
- Customer-centric engagement, and more.
How to Integrate Corporate & Experience Strategy
- Strategic analysis and planning.
- Brand promise and experience strategy.
- Maturity tiers and roadmap.
- Governance: team, champions, council.
- Success factors and more.
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“I thought I knew customer experience until I joined the ClearAction course. I found myself shocked and wide-eyed by the truths that were being revealed. I’m grateful it was virtual because my reactions behind the screen were priceless😅.”
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Live Class Option
Live classes include all self-paced resources:
- 90 minutes per module (see schedule).
- Attend sessions before/after CCXP, no expiration.
- You can request upgrade code from self-paced version.
- New dates/timing can be arranged for 2+ participants.
Private Live Classes
- Arrange remote live class(es) for your group.
- Arrange in-person class/workshop at your location.
Send request to Success@ ClearAction.com.
If you require a proposal, prepurchase meeting, or paperwork, there is an administrative fee. We keep your price below market price via online payment links that give you immediate access.
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Market price:
$1250 Self-Paced CCXP Course
$2975 Live Remote CCXP Course
$6950 Solo Live Remote Course
Your pricing is lower!
- ClearAction gives you immediate access to actionable, affordable techniques to master CX job hurdles and multiply CX value.
- What may look like “training” at ClearAction is user-friendly advanced e-consulting.
- Instead of lengthy, expensive consulting, we’ve set up quick and easy ways for you to clearly see how to take action in driving customer-centered management.
- Level-set and up-level your extended team!
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“Cornerstone for achieving CCXP: fully recommended!!!”
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Get started today
| Self-Paced 5 Modules $475 total |
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| Self-Paced 1 Module $95 |
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| 5 Live Classes + Self-Paced $985 |
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| 1 Live Class + Self-Paced $200 |
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| 5 Solo Live Classes + Self-Paced $1970 |
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| 5 Solo Live Classes + Self-Paced $410 x 5 weeks |
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5 Private Live Classes for Your Group $5000……………………………..
Private Live Classes for Your Group $1000……………………………..
Self-Paced Course for 10 People $3900_____________________________________
Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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“Your materials are really excellent!!! I love it. I just wish I would have used it before.”
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
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“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
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CCXP is preferred by more employers continually.
Your greatest value is what you do with your new wisdom!
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“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
