Customer Value
Ease of doing business and ease of work
increase customer value.
Embed intentional customer experience
as your enterprise-wide guiding light.
Bridging silos is the key to retention and engagement
ClearAction Value Exchange is on-the-spot professional development for Marketing, CX & Customer Success roles.
ClearAction Advisory
resolves brand-customer gap.
+1 408 687 9700
Success@ClearAction.com
Learn how to bridge silos
Organizational agility, internal and external alignment,
and stakeholder accountability
MISSION-CRITICAL RESOURCES
Closing the brand-customer gap
means influencing other disciplines
to prevent customer issues and generate new value
Drive agility, alignment and accountability
Best-performing companies will be determined by their organizational agility.
Increase scalability & nimbleness.
How? Inspire all disciplines’ daily decisions in alignment with CX insights.
Weave CX context into every role.
Vital for customer intelligence stewards? Navigate political & personality gaps.
Upgrade strategic impact.
Improve predictors of your team’s KPIs
These KPIs are multipliers on your investments in customer conversion and retention, positive word-of-mouth, lifetime value and investors’ value.
Which row is most important to you this year?
Competencies |
Effectiveness |
Efficiency |
Growth |
|---|---|---|---|
| Agility: | Enterprise use of CX insights
Compel CX-centered action |
Scalability, Strategic/tactical balance
Right the first time, Collaboration |
Share of wallet Margin expansion |
| Alignment: | Lifetime value mindset & actions
Aligned stakeholder motivations |
Resource productivity, Prioritization
Employee engagement, Job satisfaction |
Customer retention Customer engagement |
| Accountability: | Respecting inter-dependencies
Consistent action to intentions |
Stakeholder cooperation / satisfaction
Follow-through, Continuity |
Sales velocity |
These topics are the focus of the ClearAction Value Exchange.
Schedule a demo
Actionable real-time skill-building & silo-bridging for
Marketing, Customer Experience, Customer Care & Customer Success roles
Get started today with 5 or 10 team members!
Guided by the Executive Leadership Board
Expert-facilitated, member-led and member-driven learning community.
Join the ClearAction Value Exchange
Get annual membership to absorb, apply and reinforce new skills.
Group memberships elevate your whole organization’s performance.
1 User
- $49 pp/month
- Learn to bridge silos!
5 Users
- $47 pp/month
- Save $120 (4%)
10 Users
- $45 pp/month
- Save $900 (10%)
Ask us about volume discounts for your whole department
by telephone at +1 408 687 9700 or email at Success.ClearAction@com.
Privacy Policy
Membership Agreement
Questions about the ClearAction Value Exchange?
Schedule a time on our calendar to talk with us!
DO IT YOURSELF
- Solve-SpacesTM
- Open Forum Q&A
- On-Demand Training
- Templates
- How-to-Guides
- Podcasts, Webcasts, Videos
- Case Studies
- Articles, Studies, etc.
DO WITH OTHERS
- Webcast ConversationsTM
- Community Calls
- Expert Presentations
- Virtual Conferences
- In-Person Roundtables
- Member Committees
- Exchange Summit
- Board Meetings
DO WITH PEERS
- Compare Solve-SpacesTM
- Lunch-n-Learns
- Share Hot Resources
- Staff Meeting Sessions
- Topic of the Week
- Inputs to Recognition
- Up-Level Basic Training
- Succession Planning
Schedule a demo
Actionable real-time skill-building & silo-bridging for
Marketing, Customer Experience, Customer Care & Customer Success roles
Get started today with 5 or 10 team members!
ClearAction Value Exchange improves your interactions with other departments, agencies and alliances: improving cooperation and follow-through, sustaining collaboration, influencing deeper and broader use of customer insights in decision-making, handoffs and purpose. These skills are vital to continuity, scalability and organizational nimbleness.
You’ll find it’s a fabulous resource for leapfrogging your competition in marketing alignment and agility, customer experience strategy, voice of the customer, adoption of customer experience responsibility in non-customer-facing roles, customer-centric culture, customer experience improvement and innovation, and managing leading indicators.
LET’S DISCUSS YOUR GOALS
Let’s discuss your specific situation.
We look forward to contributing to your success.
+1 877 236 7644 (CEM ROI4)
Success@ClearAction.com
https://ClearAction.com
