How to make CX a team sport

Collaborating to prevent CX issues is CX utopia!

Join the Experience Value Exchange to learn how

The Value Exchange is an online skill-building community for CS, CX, EX & Marketing teams.

Earn skill badges in 6 essential competencies!

I would definitely recommend the Experience Value Exchange because it is a treasure trove of tried-and-true practices.

Senior Vice President of Client Relations

My goal is to help managers who aren’t directly speaking to customers to realize the impact they have on customers. The Value Exchange has best practices to earn the right to customers’ business and grow it by adding value.

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.

Customer Engagement Manager

This is a breakthrough to be able to do things in small bites, 5-40 minutes.

Mayer Becker, Vice President of Marketing Operations, SDL

The Solve-Spaces are really a unique thing: they’re quick and they ask you some pointed questions and then give you suggestions for taking a solution back to your customer experience teams.

Senior Vice President of Client Relations

There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’. I’ve saved customers time and money, and grown our business.

Randi Deckard, Vice Presdient of Sales & Client Relations, Besler

It lets you learn in ways you learn best. This is handy to save or print my action plans in the Solve-Spaces^TM.

Marketing Director

Lunch-n-learns and extended staff meetings let me compare my Solve-Space^TM answers with my customer experience team colleagues and learn even more as a group.

Customer Experience Manager

This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. The Value Exchange is a huge win for us.

Vice President, Marketing Operations

LEARN MORE