Aim for automatic CX excellence
Customer experience + Employee experience + Partner experience
eLearning as remarkably powerful efficient consulting
What is automatic experience excellence?
Everyone wins when issues are prevented.
You can engage every work group, like a team sport.
This accelerates massive savings + growth.
All ClearAction resources have this aim.
I would definitely recommend the Experience Value Exchange because it is a treasure trove of tried-and-true practices.
My goal is to help managers who aren’t directly speaking to customers to realize the impact they have on customers. The Value Exchange has best practices to earn the right to customers’ business and grow it by adding value.
The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.
This is a breakthrough to be able to do things in small bites, 5-40 minutes.
The Solve-Spaces are really a unique thing: they’re quick and they ask you some pointed questions and then give you suggestions for taking a solution back to your customer experience teams.
There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’. I’ve saved customers time and money, and grown our business.
It lets you learn in ways you learn best. This is handy to save or print my action plans in the Solve-SpacesTM.
Lunch-n-learns and extended staff meetings let me compare my Solve-SpaceTM answers with my customer experience team colleagues and learn even more as a group.
This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. The Value Exchange is a huge win for us.
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Experience Leadership means company-wide alignment to customer, employee and partner expectations.
It’s a phrase coined by ClearAction to elevate your results by making CX+EX+PX a team sport.
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