CX leader masterminds jump-start alignment
Do you have a customer alignment strategy?
Customer-aligned products and people magnify engagement gains — or handicap growth.
In CX leader masterminds, we quantify gains, navigate politics, and leapfrog norms for your CX leader success.
“Lynn’s wisdom is distilled to the most practical and effective points for invaluable, quick traction.”
— Vice President of Support & Operations
Align performance to customer priorities!
Questions? Email Success@ ClearAction.com
Limited to 9 participants. Early bird rate: *by 20 August* $700.
Customer-Aligned Performance Masterminds
We’ll co-plan your ready-to-use solutions for:
3 September Throw Over the Fence
10 September Employees’ Purpose
17 September Business Outcomes
24 September Reviews & Rewards
EMEA TUES 10:30-Noon New York = 16:30 Paris/CAT = 17:30 Riyadh/EET/EAT = 20:00 Mumbai
APAC TUES 08:30 Bangkok = 09:30 Manila = 10:30 Tokyo = 12:30 Sydney = 14:30 Auckland (= 7:30pm Los Angeles Monday Americas).
Note: timing any week can be negotiated with our small group or vote on your preferred timing: Western or Eastern Hemisphere.
“I showed my Mastermind template to our leaders in Organizational Development and they’re taking this forward across our entire organization.”
— Vice President of Customer Experience
Align cost savings to customer priorities!
Questions? Email Success@ ClearAction.com
Limited to 9 participants. Early bird rate: *by 24 September* $700.
Customer-Aligned Efficiency Masterminds
We’ll co-plan your ready-to-use solutions for:
8 October Containment
15 October Budgets
22 October Shrinkflation
29 October Accountability
EMEA TUES 10:30-Noon New York = 16:30 Paris/CAT = 17:30 Riyadh/EET/EAT = 20:00 Mumbai
APAC TUES 08:30 Bangkok = 09:30 Manila = 10:30 Tokyo = 12:30 Sydney = 14:30 Auckland (= 7:30pm Los Angeles Monday Americas).
Note: timing any week can be negotiated with our small group or vote on your preferred timing: Western or Eastern Hemisphere.
“I built this out last night from our last Mastermind session and shared with our Chief Commercial Officer. He was shocked.”
— Vice President of Customer Experience
Align growth efforts to customer priorities!
Questions? Email Success@ ClearAction.com
Limited to 9 participants. Early bird rate: *by 22 October* $700.
Customer-Aligned Growth Masterminds
We’ll co-plan your ready-to-use solutions for:
5 November Cutting Corners
12 November Siloed Launches
19 November Over-Promising
26 November Spoiling
EMEA TUES 10:30-Noon New York = 16:30 Paris/CAT = 17:30 Riyadh/EET/EAT = 20:00 Mumbai
APAC TUES 08:30 Bangkok = 09:30 Manila = 10:30 Tokyo = 12:30 Sydney = 14:30 Auckland (= 7:30pm Los Angeles Monday Americas).
Note: timing any week can be negotiated with our small group or request your preferred timing.
“In our company all-hands meeting today, I presented some key takeaways from CX Leaders Masterminds, and the feedback was fantastic!”
— Vice President of Support & Operations
Align strategies to customer priorities!
Questions? Email Success@ ClearAction.com
Limited to 9 participants. Early bird rate: *by 18 November* $700.
Customer-Aligned Strategy Masterminds
We’ll co-plan your ready-to-use solutions for:
2 December Effectiveness
9 December Efficiency
16 December Integrity
23 December Stability
EMEA MON 10:30-Noon New York = 16:30 Paris/CAT = 17:30 Riyadh/EET/EAT = 20:00 Mumbai
APAC MON 08:30 Bangkok = 09:30 Manila = 10:30 Tokyo = 12:30 Sydney = 14:30 Auckland (= 7:30pm Los Angeles Sunday Americas).
Note: timing any week can be negotiated with our small group or request your preferred timing.
This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna Murthy, CarrefourLynn Hunsaker is your facilitator
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors. Within 18 months of starting formal CXM, Lynn Hunsaker led her team to the top CX maturity tier. Lynn will show you how to rise above norms.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– Certified Myers-Briggs Type Indicator Facilitator, Certified Quality Manager, Certified Professional Marketer, Certified CX Professional.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
I appreciate these practical tools and discussions where participants share real-world examples from our different histories and experiences.
George Bell-Uribe, Head of Customer Experience, North America, SageArrange Masterminds for Your Team Privately
We’re grateful to groups from these brands as ClearAction customers:
Specifics will be adapted to your goals. Limited to 9 participants. (Solo = 1-person series.) Reserve your spot today!
Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank LimitedCX Leader Masterminds Bring This Model to Life
Send an email to Success at ClearAction.com to specify your preferences or ask questions.
Specifics will be adapted to your goals. Limited to 9 participants. (Solo = 1-person series.) Reserve your spot today!
This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria Matthews, Principal, SEMA4 ConsultingLynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.
Jacqueline Mueller, Senior Vice President, Client Insight, SMGClearAction: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!