100% CCXP Exam Preparation
Absorb superior practices with personal real-life examples.
Fast-Track CCXP & Career Success
Succinct, comprehensive lessons
Lifetime access (non-transferrable) to:
- Advice to apply and succeed in the CCXP exam.
- 2 sample CCXP exams with 100 questions each.
- 350+ practice questions have a hint and correct answer explanation.
- Visuals and personal examples to absorb key points fast.
- Each of 5 modules has 4 Power Guides 15 minutes each.
- Each Power Guide has a series of 2-6 minute video clips.
- Live classes are 90 minutes.
- Covers CX Book of Knowledge concisely with visual aids.
- 100% up-to-date coverage of the 2025 CCXP exam.
Information Page for Internal Authorization (PDF)
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Lilian passed the exam a couple weeks after our 5 live classes:
“I had really struggled with the material on the CX book of knowledge. The volumes were really heavy. But the short videos from ClearAction and the live discussions with Lynn were a game changer for me. I took the exam and passed with the first attempt, by solely going through the course. I am forever grateful for the time saved and mindset shift. This course even greatly impacted and improved my actual work.” — Lilian Nguyo, Prudential Kenya
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Preview of video lesson Power Guides:
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Who Should Attend: Managers of customer experience at any managerial level, in any B2B/B2C industry, nonprofit, or government agency worldwide.
Access: Online self-paced videos and quizzes, immediate upon payment, comes with ongoing complimentary Friends Membership to CX Value Multipliers Forum. Live classes include all self-paced resources.
Information Page for Internal Authorization (PDF)
Duration: 5 hours video lessons (15 minutes per Power Guide x 4 Guides/module, x 5 modules in the masterclass), plus time for quizzes, and ongoing Forum interactions/events. Live classes are 90 minutes each.
Attendees Keep: Lifetime access to self-paced resources you bought, licensed only to original individual participant. You may exchange a resource or service only if you have not yet accessed it. Resources are typically online only, non-downloadable. Unlimited attendance for any future live class topics you’ve bought.
Certificates: (a) Experience Leadership Diploma issued by ClearAction is based on 90% or higher scores on your answers to 3 scenario questions for each module (15 scenarios total). (b) Certified Customer Experience Professional (CCXP) certificate, issued by Customer Experience Professionals Association (https://cxpaglobal.org) is based on 80% or higher score on their CCXP exam. (c) Course completion certificate.
What you learn in a ClearAction masterclass goes beyond what’s taught in university courses at the bachelors’ Customer Experience Certificate level as well as the master’s degree in Customer Experience. Watch the 1-minute video for each competency to see for yourself!
If you want to make your CXM role indispensable to your CEO and CFO, then you need the Experts or CCXP masterclass at ClearAction. Culture eats everything: learn how to influence corporate culture a multiplier of your success. This is course shows you the basis of better questions to ask, better interpretations, and extensive use cases for AI/tech beyond what anyone’s imagined to-date.
Options: (a) See live classes schedule or (b) you can schedule at your convenience for 2+ people. (c) Solo live classes (for 1 person) can be scheduled at your convenience (we’re in US Mountain Standard Time zone year-round = GMT -7, available from 14:00 GMT onward to 02:00 GMT, with occasional exceptions). (d) Live remote class(es) for your own group $1K total per module. (e) In-person class(es) or workshops by quote (request via email: success@ clearaction.com). (f) Send questions to Success@ ClearAction.com or book a discovery call.
Try our free 20-question CCXP exam sample:
Skip the subtopics you already know! Each ClearAction CCXP module has 4 Power Guides (= CCXP subtopics: 15-minute video lessons with multiple-choice quiz, USD $25 each):
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Metrics |
Insights |
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Design |
Culture |
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Strategy |
All versions have these bonus resources:
1) CX Value Multipliers Forum:
— Friends membership is ongoing.
— To discuss CCXP with current and past participants.
— To bring CCXP practices to life in your company.
2) Pro tips in every lesson show you how to skip many typical CX practices to save your time and money, and to generate faster and stronger impressive gains.
3) Optional Experience Leadership Diploma, digital badge, profile photo ribbon.
— Reply to 3 scenarios for each of 5 modules.
— Achieve 90% or higher scores.
— Get personalized instructor feedback for each reply.
— This fine-tunes your topic mastery.
— It’s a readiness indicator for your successful exam and use on the job.
Information Page for Internal Authorization (PDF)
100% CCXP Handbook coverage
Your CCXP Course includes all 5 modules + 2 sample exams + advice for CCXP application and exam success.
You can get the complete course or any module(s) separately.
Separate modules do not include sample exams:
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How Metrics Tie to Financials
— ROI, lifetime value, churn, retention, market share, wallet share.
— NPS and other indexes.
— Statistical significance, validity, standard deviation.
— Benchmarking, predictive analytics, multivariate analysis.
— Leading and lagging indicators, and more.
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How Insights Inspire Greatness
— Voice of customer, employee, and partner methods.
— Segmentation and sampling strategy.
— Moments of truth, end-to-end journey, scales, questions.
— Actionable reporting, stimulating action.
— Mapping: journey, persona, empathy, service blueprint.
— Maturity tiers, inner and outer loop, and more.
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How Design Drives Growth
— Qualitative research and behavioral science.
— Design phases, tools, and success factors.
— Innovation and improvement success criteria.
— Service delivery and recovery design and quality.
— Project, process, and risk management.
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How to Fast-Track Culture Change
— Customer-aligned executives, employees, processes.
— Employee-centric and customer-centric management.
— Stakeholder change management and accountability.
— Customer-centric engagement, and more.
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How to Integrate Corporate & Experience Strategy
— Strategic analysis and planning.
— Brand promise and experience strategy.
— Maturity tiers and roadmap.
— Governance: team, champions, council.
— Success factors and more.
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Entire Masterclass
Self-Paced 5 Modules $475 total
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5 Live Classes + Self-Paced $985
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Live classes include all self-paced resources.
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1 Module at at Time
Metrics Self-Paced $95 or Live Remote $200
Insights Self-Paced $95 or Live Remote $200
Design Self-Paced $95 or Live Remote $200
Culture Self-Paced $95 or Live Remote $200
Strategy Self-Paced $95 or Live Remote $200
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The CCXP exam is 100 multiple-choice questions.
— 80% correct is required for certification.
You get 3 hours to complete the exam.
— Most people finish with an hour or more to spare.
— It’s available in English and French.
You can go to a testing facility in a metropolitan area.
— Or take the exam online any time of day or night.
— Online exam has an AI proctor to ensure fairness.
CXPA tells you the number correct for each of the 5 competencies.
— CXPA does not tell you which questions had incorrect answers.
Schedule your exam when you are at the end of your ClearAction course, so your study is free of time pressure, and you can excel while the info is fresh in your mind.
CCXP exam price is $495 for members, payable to CXPA.org. You do not need to be a CXPA member to pass the CCXP exam, but it’s worthwhile to become a member rather than pay the non-member exam price.
Maximum 3 attempts with $195 retake fee for 2nd and for 3rd attempts.
ClearAction instructor Lynn Hunsaker passed the exam in less than half the allowed time at 1st attempt in 2015 before any study resources existed.
More CCXP exam info: https://www.cxpaglobal.org/earn-your-ccxp
World’s most flexible CCXP preparation!
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First in the world in to receive CXPA’s stamp of approval
- CCXPs from 50+ countries relied on ClearAction’s course to pass the exam immediately.
- Instructor Lynn Hunsaker is certified by California Commission on Teacher Credentialing (Business SSAT and CBEST). Across 15 years, she designed and taught several certificate workshops, along with 24 semester courses in Advertising, Business, and Marketing at UC Berkeley Extension, UC Santa Cruz Extension, and Mission College, and San Jose State University.
- This course has been upgraded many times since 2015.
- 100% up-to-date for the 2025 CCXP exam.
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“Incredibly valuable is the structure, logic, and a clear path — something I was missing until now. Your course fills a crucial gap for not just studying for the exam, but aiming to grow into the role with confidence.” — Kusum Yadav, CCXP
Flexible scheduling available.
— Let’s discuss what fits your preferences:
https://ClearAction.com/oneonone/get-acquainted
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“Cornerstone for achieving CCXP: fully recommended!!!” — Tatiana Ramirez, CCXP
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Get started today
Self-paced, or live public class, or 1-person class, or private group class.
⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
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“I can save weeks of work I thought was needed, and impress my executives with greater results faster with the method I learned today.”
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CCXP is preferred by more employers continually.
Your greatest value is what you do with your new wisdom!
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“I learned more about customer experience management in the last 90 minutes than I’ve learned in the past year.”
