What is Employee Engagement? Employee engagement is active involvement of an employee based on their passion for their employer and job. Employers want to engage employees in fulfilling the full potential of their job, lengthening tenure, and advocating for new hires to join the firm. Ideally, employee engagement is motivated and measured by making a difference for customers as the source of jobs. If so, everyone wins: customers have less burden, profit margin increases, employees transition from trouble-shooting to value-creating efforts, and so on.
See also: Employee Experience Playbook