CX + EX + PX
Prove CX Value & Multiply Growth
Customer-centric management isn’t taught to executives in universities or by the Board or investment community. It’s your opportunity as CX Leader to instill customer-centricity in how your business is run. Here’s how you can fast-track this:
What’s your goal?
1) Getting Buy-in
| Live or Video Lessons | Dashboards or Accelerators | Masterminds or Playbooks |
|---|---|---|
| Stakeholder Motivation | Internal Engagement Value | Fireside Chat
Stakeholder Inventory Playbook North Star Mastermind or Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
Inspire them by connecting what they care about to experience excellence priorities.
| Live or Video Lessons |
|---|
| Stakeholder Motivation |
| Dashboards or Accelerators |
| Internal Engagement Value |
| Masterminds or Playbooks |
| Fireside Chat
Stakeholder Inventory Mastermind or Playbook North Star Mastermind or Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
2) Getting Follow-Through
| Live or Video Lessons | Dashboards or Accelerators | Masterminds or Playbooks |
|---|---|---|
| Internal Influence | Customer-Centric Growth Accelerator | Partnering & Trust Playbook
Stakeholder Lingo Playbook Cross-Org Interdependencies Playbook Self-Reporting Team Recognition Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Live or Video Lessons |
|---|
| Internal Influence |
| Dashboards or Accelerators |
| Customer-Centric Growth Accelerator |
| Masterminds or Playbooks |
| Partnering & Trust Playbook
Stakeholder Lingo Playbook Cross-Org Interdependencies Playbook Self-Reporting Team Recognition Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
3) CXM Governance
| Live or Video Lessons | Dashboards or Accelerators | Masterminds or Playbooks |
|---|---|---|
| CX+EX+PX Strategy | Customer-Centric Growth Accelerator | CX+EX+PX Council Playbook
CX Champions Playbook CX+EX+PX Sync Playbook Policies Sync to CX+EX+PX Mastermind or Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Live or Video Lessons |
|---|
| CX+EX+PX Strategy |
| Dashboards or Accelerators |
| Customer-Centric Growth Accelerator |
| Masterminds or Playbooks |
| CX+EX+PX Council Playbook
CX Champions Playbook CX+EX+PX Sync Playbook Policies Sync to CX+EX+PX Mastermind or Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
4) CXM Efficiency & Effectiveness
| Live or Video Lessons |
|---|
| CXM Lite Lean/Six Sigma |
| Dashboards or Accelerators |
| Customer-Centric Growth Accelerator |
| Masterminds or Playbooks |
| Internal CX Playbook
Executive Listening Sessions Playbook Partnering & Trust Playbook Stakeholder Lingo Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Live or Video Lessons | Dashboards or Accelerators | Masterminds or Playbooks |
|---|---|---|
| CXM Lite Lean/Six Sigma | Customer-Centric Growth Accelerator | Internal CX Playbook
Executive Listening Sessions Playbook Partnering & Trust Playbook Stakeholder Lingo Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Easy Access for You |
|---|
| Power Guides $20-$30
Video lessons with quizzes: 10-20 minutes. |
| Modules $60-$900
Self-paced or live class. 4 Power Guides = 1 Module. |
| Masterclasses $300-$5000
Collection of modules for self-paced or live training. |
| Workshops $300-$1900
Interactive exercises for your use case’s customized solution. |
| Dashboards $50-$800
Value in local currency, with advice for data and actions. |
| Accelerator $240-$600
Self-managing advice for strength-to-strength progress. |
| Masterminds $225-$900
Solve revenue roadblocks via others’ mindset shifts. |
| Playbooks $500-$1800
Do-it-yourself guide with tables, pitfall-avoiders, templates. |
“I highly recommend ClearAction Continuum as an expert in overall business operations. They have been an invaluable resource for me and my team to learn best practices.” — Katherine van Diepen, Anritsu
Everything at ClearAction is for CX+EX+PX:
customer experience (CX) + employee experience (EX) + partner experience (PX).
Flexible Guidance
9 more resources can be customized to your situation and goals.
| Easy Access for You |
|---|
| Fireside Chat $550-$600
Live or recorded interview, panel discussion, or town hall Q&A. |
| C-Suite Guide to CX=EX=Growth $1000-$1900
Interactive workshop for senior leaders, board, and CX Council. |
| Coaching $100-$550
Real-time advice for a dilemma or for next-level work and career. |
| Any-Topic Mastermind $200-$350
Pre-arranged templates guide to co-create your path forward. |
| CX Value Multipliers Forum $5-$2400
Online ‘CX value influence’ skill-building community. |
| CX Value Multipliers Newsletter $0-$50
CX financial savvy and organizational influence to multiply growth. |
| Gift Card $5-$500
Any amount or learning experience, for use any time in future. |
| Retainer Credits $50-$1000
Installments for discounted redemption rate any time in future. |
| In-Person By proposal (DM)
Training, workshop, mastermind, fireside chat, or presentation. |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
CX + EX + PX
Customer-Centricity Multiplies Growth
Customer-centric management isn’t taught to executives in universities or by the Board or investment community. It’s your opportunity as CX Leader to instill customer-centricity in how your business is run. Here’s how you can fast-track this:
What’s your goal?
Inspire them by connecting what they care about to experience excellence priorities.
| Live or Video Lessons
|
Dashboards or Accelerators
|
Workshops or Playbooks
|
|---|---|---|
| Stakeholder Motivation | Internal Engagement Value | Fireside Chat
Stakeholder Inventory Mastermind or Playbook North Star Mastermind or Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Live or Video Lessons
|
Dashboards or Accelerators
|
Workshops or Playbooks
|
|---|---|---|
| Internal Influence | Customer-Centric Growth Accelerator | Partnering & Trust Playbook
Stakeholder Lingo Playbook Cross-Org Interdependencies Playbook Self-Reporting Team Recognition Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Live or Video Lessons
|
Dashboards or Accelerators
|
Workshops or Playbooks
|
|---|---|---|
| CX+EX+PX Strategy | Customer-Centric Growth Accelerator | CX+EX+PX Council Playbook
CX Champions Playbook CX+EX+PX Sync Playbook Policies Sync to CX+EX+PX Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Live or Video Lessons
|
Dashboards or Accelerators
|
Workshops or Playbooks
|
|---|---|---|
| CXM Lite Lean/Six Sigma | Customer-Centric Growth Accelerator | Internal CX Playbook
Executive Listening Sessions Playbook Partnering & Trust Playbook Stakeholder Lingo Playbook |
(choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker)
| Easy Access for You | Overview | Price Range (USD) |
|---|---|---|
| Power Guides | Video lessons with quizzes: Experts 20 minutes, CCXP 15 minutes, Enthusiasts 10 minutes. | $20-$30 |
| Modules | 30- to 90-minute self-paced or live class. 4 Power Guides = 1 Module. | $60-$900 |
| Masterclasses | Collection of modules for self-paced or live training. | $300-$5000 |
| Workshops | Hybrid training and solving via interactive exercises for your use case’s customized solution. | $300-$1900 |
| Dashboards | Comprehensive set of calculations showing value in local currency, with advice for data and actions. | $50-$800 |
| Accelerator | Self-assessment with self-managing advice for strength-to-strength progress. | $240-$600 |
| Mastermind | 90-minute interactive session solving root causes of a revenue roadblock via others’ mindset shifts. | $225-$900 |
| Playbook | Do-it-yourself guide for setup and ongoing momentum, with tables, pitfall-avoiders, templates. | $500-$1800 |
Choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker
“I highly recommend ClearAction Continuum as an expert in overall business operations. They have been an invaluable resource for me and my team to learn best practices.” — Katherine van Diepen, Anritsu
Flexible Guidance
9 more resources can be customized to your situation and goals.
Choose the format that’s most convenient for you. Questions? DM Lynn Hunsaker
| Easy Access for You | Overview | Price Range (USD) |
|---|---|---|
| Fireside Chat | Live or recorded interview, panel discussion, or town hall Q&A with Lynn Hunsaker. | $550-$600 |
| C-Suite Guide | Interactive workshop for senior leaders/board/council to get in-sync for CX=EX=growth. | $1000-$1900 |
| Coaching | Real-time advice for a dilemma or for taking your work or career to the next level. | $100-$550 |
| Any-Topic Mastermind | Pre-arranged templates guide us in co-creating a solution to your challenge. | $200-$350 |
| Multipliers Forum | Online skill-building community to influence all types of managers’ CX improvements. | $5-$2400 |
| Multipliers Newsletter | Weekend article advising CX financial savvy and organizational influence to multiply growth. | $0-$50 |
| Gift Card | Send a gift of any amount or a specific learning experience, for use any time in future. | $5-$500 |
| Retainer Credits | Installments toward any of the above at a discounted redemption rate any time in the future. | $50-$1000 |
| In-Person | Onsite or off-site training, workshop, mastermind, fireside chat, C-Suite Guide, or presentation. | By proposal (DM) |
Valuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Experts + Beginners!
Fully recommended!”
Valuable Perspectives
“ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at your work in different ways.”
Actionable Wisdom
“This is certainly among the best CX content I’ve ever found, uniting concepts and application.”
Experts + Beginners!
Fully recommended!”