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$50.00
Renews at $50.00 / MonthRetainer Credits
Flexible capability-building all year long for your extended team
All Resources
Capability-building for multiplying value via customer, partner, and employee experience
Assessments
Measure your progress, prioritize next steps, and self-manage continual momentum
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$600.00
Renews at $600.00 / YearCustomer-Centric Growth Accelerator
Outpace norms by engaging business units in quarterly progress reporting
ClearAction Insiders
Advance your performance rapidly and deeply with ClearAction membership
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$1,990.00
Renews at $1,990.00 / YearCX Leader Membership
Bundle of Masterminds, Masterclasses, Money Dashboards, Fireside Chat
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$20.00
Renews at $20.00 / MonthMembership in CX Value Multipliers Forum
Online expertise-building community: Friends, Bronze, Silver, Gold tiers
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$200.00
Renews at $200.00 / MonthGold Membership
Complimentary playbook, fireside, module, templates+ Forum
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$50.00
Renews at $50.00 / MonthSilver Membership
Complimentary fireside, modules, templates + Forum
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$20.00
Renews at $20.00 / MonthBronze Membership
Complimentary modules, templates, challenges + Forum
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$5.00
Friends Membership
Complimentary strategic newsletter, member events, and Forum for 1 of 6 A's
Dashboards
ClearAction Resources
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$50.00
Insights Usage Rate Dashboard
18 formulas in money calculation spreadsheet with pro tips for actioning
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$800.00
Customer Health Score Dashboard
2 novel indexes + setup advice for data, relational database, and actioning
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$50.00
CX Enhancement Value Dashboard
Show money for enhancing value to customers: 12 formulas and pro tips
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$50.00
CX Mistake-Proofing Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Customer Engagement Value Dashboard
Show money value of engaging customers: 12 formulas and pro tips
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$50.00
CX Turnaround Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Internal Engagement Value Dashboard
15 formulas in money calculation spreadsheet with pro tips for actioning
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$50.00
Net Promoter Value Dashboard
14 formulas in money calculation spreadsheet with pro tips for actioning
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$800.00
Lifetime Value Dashboard
Data setup, profit-takers/makers, good/bad costs and metrics, wise actions
Live Classes
Wisdom-packed live sessions include self-paced resources and CX Value Multipliers Forum
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$300.00
Right Things Right Workshop
Teach lite human-centered design to any type of manager
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$50.00
Communicate Remotely Class
Adapt focus, listening, and telling for email, phone, video communication
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$50.00
Listen to Illuminate Class
Listen with all your senses to illuminate motivations and follow-through
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$50.00
Questions to Motivate Class
Focus on care-abouts to sync with others and motivate action
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$50.00
Rise Above Assumptions Class
Check each party's assumptions with empathy to prevent communication gaps
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$50.00
Trust & Partnering Class
Trusted advisor and partnering success factors to increase your impact
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$50.00
Intended Outcomes Class
Win-win planning and communication to achieve intended outcomes
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$300.00
Influence Masterclass
Motivate buy-in, follow-through, and collaboration by clearer communication
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$95.00
Experience Design
Design, improvement, service delivery/recovery, project, process, risk mgt
Modules
Collection of Power Guide video lessons with quizzes and pro tips
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$95.00
Experience Design
Design, improvement, service delivery/recovery, project, process, risk mgt
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$95.00
Experience Strategy
Strategic impact, maturity roadmap, governance, success factors.
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$95.00
Experience Culture
Customer-centric + employee-centric change, engagement, accountabilty.
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$95.00
Experience Insights
Actionable segments, samples, mapping, scales, questions, outer loop.
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$95.00
Experience Metrics
ROI equations, indexes benchmarks, predictive, multivariate, statistics.
Power Guides
Concise video lessons with real-life examples, pro tips, and quizzes
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$25.00
Strategy Governance: 2nd Strategy Power Guide
How to set up org structure, positioning, coordination, and accountability.
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$25.00
Strategy Planning: 3rd Strategy Power Guide
Align Experience Management to enterprise goals, strengths, and needs.
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$25.00
Strategy Analysis: 4th Strategy Power Guide
Evaluate commercial, operational, and experience forces and opportunities.
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$25.00
Analytics: Metrics Power Guide
Data mining, correlation, predictive analytics, multivariate analysis
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$25.00
Return on Investment: Metrics Power Guide
ROI, retention, wallet share, market share, indexes, leading indicators
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$25.00
Market Truth: Metrics Power Guide
Avoid bias, prevent skewed results, build credibility, max actionability
Self-Paced
Boost your wisdom as fast as you like
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$100.00
AI for CX DNA Infusion
AI to infuse CX into development, reviews, rewards, plans, performance
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$50.00
Communicate Remotely Class
Adapt focus, listening, and telling for email, phone, video communication
Learn More
$50.00
Listen to Illuminate Class
Listen with all your senses to illuminate motivations and follow-through
Learn More
$50.00
Questions to Motivate Class
Focus on care-abouts to sync with others and motivate action
Learn More
$50.00
Rise Above Assumptions Class
Check each party's assumptions with empathy to prevent communication gaps
Learn More
$50.00
Trust & Partnering Class
Trusted advisor and partnering success factors to increase your impact
Learn More
$50.00
Intended Outcomes Class
Win-win planning and communication to achieve intended outcomes
Learn More
$50.00
Renews at $50.00 / MonthRetainer Credits
Flexible capability-building all year long for your extended team
Workshop
Let's co-create your solutions: live remote sessions or in-person
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$300.00
Right Things Right Workshop
Teach lite human-centered design to any type of manager
Learn More
$50.00
Renews at $50.00 / MonthRetainer Credits
Flexible capability-building all year long for your extended team
Learn More
$125.00
Financial Savvy for Experience Management
Speak the language of executives and investors about experience management
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$300.00
Stakeholder Motivation
Discover each party's roadblocks to create self-motivation for high success
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$300.00
Interaction Bridges
Engage any personality type for buy-in and ongoing follow-through
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$225.00
CX Masterminds
Remove revenue roadblocks at the root causes with low exrtra work/budget
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$200.00
Any Topic Mastermind
Personal 45-minute live remote workshop for any topic you choose
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$800.00
Performance Mastermind
Remove revenue roadblocks: out-of-sync handoffs, purpose, outcomes, reward.